I manage a second floor unit in a three-story walk-up.
Sounds to me like a water pipe has busted upstairs. While jumping into my car, I call the Resident Manager to get more information and to ask that the water to this building be turned off until I know what is going on. No answer.
Within ten minutes I arrive on scene to find an ambulance racing away and the Resident Manager and police in front of the building. This must be one heck of a water leak.
My tenant is sitting on the stairs outside and she looks up at me with her pale and sad face and says that there is blood, lots of blood.
I dash upstairs and into my unit. I feel as though I just entered a horror movie. There is red water running down the walls of the bathroom, the adjacent kitchen, the hallway and the bedroom. It has filled the light fixtures and is overflowing out of buckets on the floor. It has saturated the carpeting and is all over the tenant's personal belongings.
There is a cop talking behind me but I don't hear a word he is saying. I am walking around the unit in total astonishment. My brain is telling me to get out of there, but yet I am fascinated at the same time. What has caused this? Where is it coming from? I need answers.
Soon I am able to focus again and the policeman tells me that the guy upstairs destroyed his unit, including his toilet plumbing, and then attempted suicide. What I was seeing was the result of a large plumbing leak mixed with blood. I was amazed by the amount of blood you can lose and still live. Yes, unbelieveably this guy survived.
I dreaded making that phone call to the property owner. "Hi, how are you? There's blood all over your unit." There was a big sigh and he said that he knew I would take care of it. I have permission to do what I have to do.
The unit is of course uninhabitable and is declared hazardous. The tenant is relocated and the restoration begins. Everything in the property must be removed including the walls and the floors. Does the unit upstairs have any insurance? Of course not.
And so another day in the life of a Property Manager begins.