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Think You Were Overcharged? Celebrate It.

By
Mortgage and Lending with Platinum Home Mortgage Company NMLS #238304

You are a Realtor who closed 2 loans this month. You notice that one loan is at a rate of 4.25% and one is at a rate of 5%.  Do you believe the loan officer who charged the higher rate:

  1. Has OVERCHARGED?
  2. Is guilty of EXTORTION?
  3. Got lucky with a pristine borrower and took advantage of the situation?
  4. Needs to disclose how much money he is making to "protect" the buyer?
  5. Took advantage of the fact the buyer didn't "shop" enough for their loan?

This is a point of view  featured (and supported by some) this week here on ActiveRain.

So let me ask you this. Which one of these people were OVERCHARGED?

  1. Molly, who pays $600 more a year for car insurance than her best friend because she has had 2 speeding tickets and one accident?
  2. Bob, who paid $10 for a hot dog at the World Series playoff game when he could have bought the same hot dog 2 blocks outside the stadium for two bucks?
  3. Allison, who bought a house using an FHA loan, and paid $10,000 more than the seller would have accepted from a CASH buyer??
  4. Christine, who paid 3 times as much to do her taxes as her best friend? Christine owns 8 rental properties and 2 businesses. Her best friend has worked for 20 years at the same insurance company.
  5. Barney, who looked down at his cash register receipt and realized he had not been given the SALE PRICE on his bag of potato chips and was overcharged by $1.50?
  6. Sally, who bought a house listed by her agent, for cash and a 15 day close? It was the first day her agent had listed it (and a 6% commission included for the agent)?

Answer: Only Barney was overcharged. He should go back and get a refund.

Some people believe that paying a premium to get exactly what you want, exactly when you want it, equals being OVERCHARGED.

It doesn't.

And if you are someone who believes that the government should step in and mandate that ALL hot dogs cost $3 ($2 + the administration fee of $1), then guess what? You are never going to eat a hot dog at a ball park again, and every hot dog you do buy will carry some small print telling you exactly how much profit was made on that one little hot dog (that's what you paid the one buck for).

If you think the Realtor who got 6% for a quick sale "overcharged", then try working on commission and paying all of your own expenses for a year.

If you think people who drive recklessly should pay the same for insurance as a safe driver, then you must LOVE our health insurance system (without risk based pricing reckless behavior is never punished and everyone pays more).

Rather than be critical of situations where someone paid a higher price, we should celebrate our ability to deliver the goods in high risk situations (let the seller charge more for the FHA buyer!)

Rather than to call foul because someone appears to have a higher than market rate, we should celebrate his ability to buy the house (let the guy with the 645 score buy a house and pay more!)

And please, let me be able to buy a $10 hotdog and not miss a moment of the game. Let me pay more because my taxes are more complicated, and I want the best CPA out there. Keep on charging higher premiums so those lousy drivers will reform.

And if I ever look across the closing table at a hard working, dedicated Realtor, and believe he is gulity of extortion and overcharging (because he will be getting paid a commission)?

 Just shoot me.

Take away thought: If open communication exists from the beginning of a real estate transaction, then concerns about the rate by the Realtor would have already been out in the open and discussed with the Loan Originator.  A Realtor and a Loan Originator must act as a team with open communication at all times, in my opinion.

 Written by Janet Guilbault, Mortgage Loan Originator Based Out of the San Francisco Bay
Area

 

Comments(65)

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Jane Jensen
Century 21 New Millennium - Arlington, VA

Thanks for the reminder that things are not always what they initially seem, that there many factors at work in rates and before we make assumptions (because you know what that means) we need to find out the facts. 

Dec 30, 2010 12:52 PM
John Novak
Keller Williams Realty The Marketplace - Las Vegas, NV
Henderson, Las Vegas and Summerlin Real Estate

Very well said, Janet. Too often people react emotionally to what is only on the surface. Once the details are revealed, it can be a completely different story. And I hope Bob brought another $12 to the World Series so he could get a cold beer!

Dec 30, 2010 03:29 PM
Lorraine or Loretta Kratz
Crescent Moon Realty, Inc. & Land N Sea Auctions. - San Marcos, CA
Certified Negotiation Consultants

There is so much yin & yang to the perception the public has. The other day, a friend of mine paid a lot more for a hair cut than she normally does - due to all recommendations her friends had made, she walked away thinking that her hair did not look any differently from her less expensive hair cuts.

Dec 30, 2010 04:23 PM
Lee Jinks
Jinks Realty - McAllen, TX

good point

Dec 30, 2010 04:45 PM
George Bennett
Inactive - Port Orford, OR
Inactive Principal Broker, GRI

All I can say is that if you think hiring a professional is expensive then look at the costs of hiring a non-professional.

Dec 30, 2010 05:33 PM
Kimberly Brandon
Smart Moves Real Estate - Venice, FL
Broker/Owner

I like your example - It is sad that you had to deal with someone who was not a professional. 

Dec 30, 2010 05:50 PM
Bill Pohl
Tetra Homes, Inc. - Loveland, OH

janet - I never thought of the premium angle. I will never bitch about hotdogs at the stadium again!!

Dec 30, 2010 06:31 PM
Paul Francis
Francis Group Real Estate - Las Vegas, NV
Las Vegas Real Estate Agent - Summerlin Homes

Bravo for providing the most meaningful blog Post on AR that I've read today...

Dec 30, 2010 06:57 PM
Fernando Herboso - Associate Broker MD, & VA
Maxus Realty Group of Samson Properties - Clarksburg, MD
301-246-0001 Serving Maryland, DC and Northern VA

Excellent post. .

You can almost used verbatim during  a listing presentation when the subject of commissions comes. .

Have a Happy and Safe New Year!

Dec 31, 2010 12:15 AM
Harry F. D'Elia III
WEDO Real Estate and Beyond, LLC - Phoenix, AZ
Investor , Mentor, GRI, Radio, CIPS, REOs, ABR

I would rather pay a little bit extra to a professional to have the job completed the first time.

Dec 31, 2010 02:40 AM
Jason Crouch
Austin Texas Homes, LLC - Austin, TX
Broker - Austin Texas Real Estate (512-796-7653)

Janet - This is great stuff.  I like the quiz especially well.  :)  I've learned not to assume that any lender is predatory, regardless of how much money shows up on the HUD with regard to the loan. 

Dec 31, 2010 04:19 AM
Kenny Salame
All Western Mortgage Broker # 14210 - Las Vegas, NV
NMLS ID 313873

Janet,

Very well thought out argument to a really outrageous use of the word extortion. Mortgage Brokers have been the brunt of criticism since the meltdown. We have taken it on the chin for sometime. If there is ever a time that Mortgage Brokers become extinct I pity the Real Estate industry if their only choice will be banks for home loans. If you think you will get a better deal with them and will be able to close a loan on time then good luck. I have gotten more business from banks failing to get the job done because they would change the loan terms or rate just before closing and it needed a Broker to get it done!

Dec 31, 2010 04:34 AM
Michelle Francis
Tim Francis Realty LLC - Atlanta, GA
Realtor, Buckhead Atlanta Homes for Sale & Lease

Janet, 

Very well said.  There are many variables in any mortgage, purchase and such, that very few will line up exactly the same.   Even in real estate buying and selling we see new facets every day that change the process and take varying degrees of our time and knowledge.  

All the best in 2011, Michelle

Dec 31, 2010 05:04 AM
Janet Guilbault
Platinum Home Mortgage Company - Walnut Creek, CA
San Francisco Bay Area Direct Mortgage Lender

John, only laughing at your comment because I had a reputation around my office for closing loans that the big banks bungled.

I love that they are so bad!! It sure added to my bottom line...and here's what helped: I let the Realtor know I would cover that second appraisal so the client didn't need to.

Dec 31, 2010 06:54 AM
Missy Caulk
Missy Caulk TEAM - Ann Arbor, MI
Savvy Realtor - Ann Arbor Real Estate

NO two people are alike, their credit reports are different etc. Like you said work with the lender in the beginning, stay in touch and there will be no surprises at closing. Excellent post, Janet. Happy New Year!

Dec 31, 2010 09:28 AM
Deborah "Dee Dee" Garvin
C2 Financial - San Diego, CA
C2 Financial

Janet,  I have to a agree that "MoPro" is the perfect term for loan hacks!  LOL!  Too funny!  Love your post....love your comparisons....heck, I love the whole article!  Thanks a bunch!

Dec 31, 2010 09:46 AM
Mary Jo Quay
H360homes.com - Minneapolis, MN
I Move You Home

If we really want cheap dogs we can buy a pack and cook them at home.  Everyone knows that ball parks charge high, BECAUSE THEY CAN.

What I do object to is undisclosed junk fees, and undisclosed payment to the loan officer on the back end.

What I've found in going through docs on short sales is that people will sign just about anything put in front of them without reading or understanding it.  Realtors included.  I've seen HUDs that over charged thousands, outrageous origination and junk fees. 

Recently, I went over the docs of what the seller was told was a short sale.  In fact, it went through the sheriff sale, and was sold as a foreclosure.  The listing agent brought the buyer, did the loan, charged a high fee, maintenance (while it was lived in), lock box fee, $600 admin,=$9500 on the seller's side of a $120K house.  They charged the buyer $3400 in loan origination, plus more junk fees, and got seller to pay closing costs.   Yes, they got each party to sign agreement, but no one understood what they were really being charged.   I get snarky there. 

Dec 31, 2010 02:00 PM
Marc & Carey Maricopa
Solutions Real Estate - Maricopa, AZ
Home Bargain Planet

Nice! I love it! Is having a client sign a buyer broker where the BB% mandates 4 or even 5%? Is it extortion to mandate a retainer fee for our services? No says the real estate board. If you feel your expertise and experience are worth more than others, so be it.

Dec 31, 2010 02:32 PM
Sherry Chastain
Hendersonville, Nashville, Old Hickory, Lebanon Tennessee - Hendersonville, TN
Realtor, Selling Homes, Lake Properties,Luxury Homes,Short Sales

Amazing blog........great points.

Dec 31, 2010 03:35 PM
Bryant Tutas
Tutas Towne Realty, Inc and Garden Views Realty, LLC - Winter Garden, FL
Selling Florida one home at a time

Janet. I think I got MoPros from Brian Brady several years ago. It's fitting.

Jan 01, 2011 07:45 AM