I had a great meeting yesterday with a gentleman I closed a loan for back in September of this year! It was a nice reminder that we really do affect people in a positive way.
When I first got the call from this client he was in a panic! He was an out of state buyer purchasing a second home here in Arizona. It was a short sale property that was scheduled for Foreclosure in 15 days. His currently lender was also from out of state and had been working on the file for weeks, when suddenly he realized he couldn't do loans in Arizona.
He immediately sent all of his information to me so that I could begin working on his file. We ordered a rush appraisal, got all of the title work switched over and my lovely processor worked her butt off to get the loan into u/w just a few days later.
Eveything was going along great... the appriasal came in at value, the approval came in clean, the docs were signed, and we were ready to fund.......and then the selling bank decided to start playing games. Suddenly they said that they weren't going to recieve the payoff in time and that they were going to foreclose on the home. Doesn't that sound just like a bank. We have an accepted offer, a willing buyer, a capable lender, and they want to foreclose???
I would love to say that I pulled a rabbit out of my own hat here, but in truth it was the buyers agent (who I have worked with for years) that saved the day. As soon as she heard what was going on she immediately got on the phone with the assett manager. It turned out that getting on the phone was not as easy as it sounded, because she had just gotten out of town, and had no cell phone reception. She told us the story yesterday how she was driving all over the place with her phone out the window of her car praying for reception bars to show up! After she was finally able to get on the line with the assett manager she was able to get in touch with a manager that was able to review the file and confirm that our deal would be accepted.
Our client was so relieved! He is truly enjoying his home, thanks to the extra efforts by everyone involved. It is so easy to get wrapped up in the next deal and the one after that, but it is so important to remember that what we do has such an impact on those we help. I don't know about you, but I am hoping for many more of these appointments for next year!