I Have a Problem with the House.............

By
Real Estate Agent with Monument, Black Forest, Falcon, Fountain homes

 

We all love to hear from former clients unless of course the conversation begins with, "uh I have a problem with the house."  After I jump start my heart I calmly ask about the issue at hand.  My buyers just moved into their house a little over a month ago.  During a weekend trip to Phoenix and below zero temps here in Colorado, a water pipe leading to the basement burst and started flooding the home. 

                                                                               frozen water pipes

 

Luckily the teens stayed behind and when one of them went downstairs they noticed the small Niagara Falls event under way.  A quick panic call to Dad and instructions were given to find the tag labeled water main and get the water turned off.  I'm forever in debt to my favorite home inspector that labels all valves with plastic tags as a courtesy to new buyers.

 The disaster was diverted to a smaller version nightmare and my buyers have removed the initial water, pulled up ruined carpet, peeled off the dripping drywall, and capped the offensive pipe so water could be restored to the home.  They now have another trip planned this week and have no one to meet the insurance adjuster.  I was the first person that came to mind for her to call.  She knew that I was there for the process but my service and commitment go beyond the closing to whatever, whenever, I'm needed.  Of course I'll meet the adjuster and I'll negotiate as though I'm in the heat of battle.  I'm pleased that my buyer felt confident in calling knowing that my level of commitment goes above and beyond and our relationship is for life. 

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Topic:
Real Estate General Information
Location:
Colorado El Paso County Colorado Springs
Groups:
Colorado Real Estate
Tags:
customer service
home inspectors
homes for sale colorado springs
basement flooding
frozen water pipes

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Rainmaker
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Christine Smith
Buyers Brokers Only LLC - www.BuyersBrokersOnly.com - Canton, MA
Exclusive Buyer Agent & Attorney, Canton, MA

Doesn't that just make your heart stop when you get a call like that?  That is great customer service Lorraine that will reap benefits far into the future. 

Jan 05, 2011 12:51 AM #1
Rainer
93,559
Lorraine Sayer
Monument, Black Forest, Falcon, Fountain homes - Colorado Springs, CO
Realtor ABR,CDPE,GRI - Colorado Springs,CO RE/MAX

Thanks Christine.  It's a phone call I hate but I'm there to roll up my sleeves and help any way I can. 

Jan 05, 2011 03:35 PM #2
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Rainer
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Lorraine Sayer

Realtor ABR,CDPE,GRI - Colorado Springs,CO RE/MAX
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