We all love to hear from former clients unless of course the conversation begins with, "uh I have a problem with the house." After I jump start my heart I calmly ask about the issue at hand. My buyers just moved into their house a little over a month ago. During a weekend trip to Phoenix and below zero temps here in Colorado, a water pipe leading to the basement burst and started flooding the home.
Luckily the teens stayed behind and when one of them went downstairs they noticed the small Niagara Falls event under way. A quick panic call to Dad and instructions were given to find the tag labeled water main and get the water turned off. I'm forever in debt to my favorite home inspector that labels all valves with plastic tags as a courtesy to new buyers.
The disaster was diverted to a smaller version nightmare and my buyers have removed the initial water, pulled up ruined carpet, peeled off the dripping drywall, and capped the offensive pipe so water could be restored to the home. They now have another trip planned this week and have no one to meet the insurance adjuster. I was the first person that came to mind for her to call. She knew that I was there for the process but my service and commitment go beyond the closing to whatever, whenever, I'm needed. Of course I'll meet the adjuster and I'll negotiate as though I'm in the heat of battle. I'm pleased that my buyer felt confident in calling knowing that my level of commitment goes above and beyond and our relationship is for life.