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Not Checking Your Vacant Properties? Somebody Should.

By
Home Stager

In the world of vacant staging, there seem to be those stagers who stage and leave, never to see the property again until it is time to retrieve their inventory and then there are the stagers who are running out to their properties every few days to make sure beds are still inflated, etc.  It also seems that it is either/or, with no in between.

It certainly would be understandable to forgo property checks due to distance - I am doing a consult over an hour away on Monday, don't know if property checks are going to be included in the deal should they request inventory services - but if distance is not the issue and you are not stopping by, why aren't you?

I run by my properties every 10 days to two weeks. I fluff pillows, push dining room chairs back in, check the beds, even swap out greenery if we are in a seasonal change like we are right now.  I do not clean, but will knock down a spider web or two if needed. I do this as a service to my clients and for my own peace of mind.  And this week, I'm really glad I did.

In the midst of a property check this week, I entered the dining room to find that 1. someone had shot a hole in the dining room window (bee-bee gun, most likely) and that 2. my artwork had been knocked off of the wall,  twisting the frame and making it unusable.  I called the client to inform them of the window and then made a trip to the store for replacement artwork. 

As much as I hated to have to spend more money on this job, several good things came of this property check - the damaged window is being replaced, I found artwork I liked better for the space, the client gained confidence in me knowing that I do not 'stage and run', and I am confident that the house will show well at the next open house because all of these things have been resolved.

So, how do you work property checks into your schedule and how do you cover the gas?  Well, that is easy.  I put my checks on the calendar - scheduled for Mondays mostly, because that is usually my slow day, and arrange them by location.  One week I do the ones close to my house, the others the next week  I also add a $25 charge into my monthly rental fee to cover the gas if it is farther away than I would normally drive. You may also find that should you feel it necessary to check on a listing for a specific reason - say after a storm, etc - and are not willing to make it, most times the Realtor is more than happy to make that check for you.  I deal with one agent that automatically checks his properties and we rotate weeks to give him a break.

So, what of that house an hour away?  Well, that is something I will have to discuss with the seller.  They may be able to check it themselves, the agent may be able to do it, or they may be willing to pay me a hefty travel fee to cover it.  It's on a lake, so who knows?  Maybe a weekend stay might be necessary to make sure everything is in proper working order...

Comments(24)

Teresa Meyer
Cincinnati Home Stager - Cincinnati, OH
Home Staging Cincinnati-OH.
Great post as always Kimberly!  Thanks for the reminder how important it is to add it to your schedule. No one wants to be a stage and leave stager! LOL!
Sep 15, 2007 04:23 AM
Lori Gilmore
One Savvy Move - Joliet, IL
One Savvy Move Home Staging

Kimberly -- you are a shining example of professional service.  When I check vacants I also make sure all of the toilet seats are down!  Not all buyers have good manners!

Sep 15, 2007 04:23 AM
delete me delete me
delete me - Dixon, CA
About that window, I'd ask the Realtor when was the last time they stopped by?  I'd hope the Realtor is doing their job and showing up regularly especially a vacant house if the Realtor is aware there are unruly kids in the area or squatters.  Sounds like you've done a great job above and beyond what's required. Is the agent on the hook to replace the damaged artwork?
Sep 15, 2007 04:37 AM
Kimberly Wester
Valparaiso, IN

Marilynn - So true!  It is in my contract that I must have access to the property at all times and I make sure to tell them that I cannot do regular checks without it.

Theresa - You are welcome!  I cannot fathom not chedking to make sure all of my stuff is okay - it's more selfish than anything else.

Lori - Thank you!  Oh, yeah!  I forgot the toilet seat.  I hate to see those up! 

Rondel - I'm not sure about the agent.  I know they have a longer drive to the property than I do.  They also know I stop by on a regular basis, so maybe they are leaving it up to me?  In any evernt, my contract is with the seller, not the agent, so they are not responsible for anything.  As far as this particular piece of artwork goes, it is not worth asking for reparation.  I am a bargain shopper and it was one of those spectacular deals. I'm willing to let this one slide.

Sep 15, 2007 04:48 AM
Nonnie Ranstom
As You Like It Design - Bremerton, WA
ASP, IAHSP - As You Like It - Design

Kimberly,

Like you, I do property checks on a regular basis. Since curb appeal is huge I take tools/products with me to make sure everything stays five star. With vacant homes I've had to sweep leaves from porches, sidewalks, and driveways to keep things tidy and inviting so I take a small rake, garden gloves, yard waste bag and clippers along. Sometimes if find a bird has flown into one of the sparkling clean windows and has left feather marks (or other marks, yuk) so I always have paper towels, window cleaner and a glass scraper in my 'upkeep caddy'. I also keep a small bottle of Folex spot remover and dry, clean cloth for that spot that shows up smack in the middle of the entry to the living room. This cleaner is truly magic. Just dab the spot. How do spots appear when shoes are left at the door? Things that make you go hhhmmmmmmm! Check bathtubs for spiders...take care of them as you see fit. I make sure toilet bowls have been flushed.....oh yes it's happened my friend...gotta love those kids! Where were the parents? Keep latex gloves with you at all times!!! I have one of those push brooms for carpets/wood floors for any dust or lint and polish cloths for fingerprints on wood. It usually takes no more than a half hour to take care of all these things. If there are larger problems I call the agent or homeowner.  

Sep 15, 2007 05:26 AM
Nonnie Ranstom
As You Like It Design - Bremerton, WA
ASP, IAHSP - As You Like It - Design

Kimberly,

I just left a response and behind my name the words Edit Delete appear. Where did they come from? It's not the name of my company. I can't find anywhere on my profile page where those words show up. Help?

Sep 15, 2007 05:44 AM
Sandra Hughes
Redesigned Spaces - Northern Virginia - Fairfax, VA
Redesigned Spaces - Fairfax County, Virginia
I ask for a key for vacants so I can check on my inventory.  I plan to go about every two weeks.
Sep 15, 2007 05:53 AM
Kimberly Wester
Valparaiso, IN

Nonnie -Good for you!  That is above and beyond what I am willing to do.  Cleaning is the responsibility or the seller, or they will have to pay me a heck of a lot more for continuing services.  The delete and edit buttons are there for your use and the for the author of the blog, but no one else.  Should you find  a spelling error, or think better of your response you can go back and change it.  If the author feels your response is inappropriate they can do the same.  Authors also have a report as spam button just in case.

Sandra- About every two weeks is my schedule as well.  I let the sellers and agents know they can call with any problems in the interim.

Sep 15, 2007 06:48 AM
Julia Fedak
Royal LePage State Realty - Ancaster, ON

This is a great post, Kimberly.

You make many valid points--

in a couple of my vacants, however, I am not supplied with an entrance key (eg. owner who is flipping a property)----

I do contact the owner(s) and ask if they are in need of anything, as well as try to get an update of the status of the home.

Julia

Sep 15, 2007 07:36 AM
Kimberly Wester
Valparaiso, IN
Julia - In any situation, you should always get a key or coded access.  The only items normally in a vacant house worth stealing are your own and it just makes sense for people to see someone regularly stopping by the property.  Plus, should they fail to pay, you can pull out your stuff if necessary.  I say - no access, not staging.  it is in the contract and I don't deliver until I get it.
Sep 15, 2007 07:39 AM
Cindy Lin
Staged4more School of Home Staging - South San Francisco, CA
Host, The Home Staging Show podcast

Hey this is a great idea. It shows that you care to the clients, which I am sure the clients would appreciate and will talk you up in front of their clients. This is something that also differentiates you from the next stager!

Cheers,

Cindy 

Sep 15, 2007 07:41 AM
Terry Haugen STAGE it RIGHT! 321-956-2495
Stage it Right! - Melbourne, FL

Kimberly, wish I had the time to check my vacants more often, but I do check on them once a month.  At that time I also pick up trash in the yard, sweep the porch, spot clean anything inside that needs attention, and advise the owner of anything unusual I may find.  Its part of my service, and something we all should be doing.

 

Sep 15, 2007 08:56 AM
Yvonne Root
rooms b.y. root - Prescott, AZ
Home Stager - Northern Arizona

Kim, Your photo surely caught my attention. I just went yesterday to look at a vacant built on a golf course. Need I say more? The owner is having fun with the HOA over that little situation. It will be interesting to see how it comes out because I'm not sure that I want glass sprinkled on my coverlets and throws. No naughty kids involved in this deal. 

Checking this property will be fun though. It too is located in a delightful area with fantastic views. Weekend checks seem right to me. :) 

Sep 15, 2007 10:35 AM
Maureen Bray Portland OR Home Stager ~ Room Solutions Staging
Room Solutions Staging, Portland OR - Portland, OR
"Staging Consultations that Sell Portland Homes"
Kimberly ~ Like you I also check my vacants about every 10 days.  My contract states that the client is responsible for maintaining the home, and I'm responsible for maintaining the staging items. Of course when I stop by if something needs to be dusted or picked up off the floor, I take care of it.  But for anything more than that I contact the client and they know that I'm taking an interest in the appearance of the property. I agree that a key to all vacant properties is a must and have written that into my contract.  I don't travel as far as you mentioned for staging but would incorporate a travel charge into my fee if I did.
Sep 15, 2007 04:09 PM
Nancy Morrish
Stage Tucson! Professional Home Staging - Tucson, AZ
Stage Tucson!
I think it is imperative to check Staged properties -- we try to do it every 2 or 3 weeks. I can't tell you how many times we have found sliding doors or other exterior doors unlocked. Far too often......  and it's OUR stuff in there!! 
Sep 15, 2007 04:27 PM
David L. Britt
Platinum Realty, LLC - Olathe, KS
MBA
Kimberly, great advice.  It would be great to find a neighbor close by who would be able to check on your rentals from time to time.  Offer them sometime in return for their time!
Sep 15, 2007 04:41 PM
Cheri Dueker
Transitional Designs, LLC - Saint Louis, MO
Transitional Designs, LLC, Home Staging St. Louis

Kimberly: Like David, I have learned ot mee the neighbors while I am staging. I give them a card and ask that they call me if they see anything unusual or trash in the yard, etc. I actually had one neighbor offer to maintain the watering of the outside plants. Since we had a brutal summer, she saved me lots of drive time. I met the neighbor at my staging today today and gave the same speech and she noted that her neice is preparing to put her home on the market and requested an additional card! Gotta love the neighbors.

 

Sep 15, 2007 04:58 PM
Kathy Alexander
GreatStages Home Staging and Redesign - Vancouver, WA
Home Stager Camas WA, Home Staging Southwest WA
I check my vacants weekly. Many of my clients are living in another state, so they really appreciate the extra attention from me. I call them after my check and report on the condition of the landscaping, whether or not there are flyers in the box by the curb and in the house, and any other issues. You would be surprised at how many times I have brought something to an owner's attention and they tell me that they haven't heard from their realtor in weeks.
Sep 16, 2007 02:07 AM
Calie Waterhouse
Chandler, AZ
Community Builder

Great post, Kimberly.  Like you, I too check on my vacants every 10-14 days ...  it's even in my contract that either myself or my assistant will be stopping by to check on everything and to make sure everything is in its place. 

If my client is an out-of-town owner, I'll offer a "concierge" type of service to help out a little bit more.  While I'm not offering to clean the property, but I'll be glad to call the client when it looks like it needs to be done.  Thanks for sharing. - Calie

Sep 16, 2007 06:57 AM
Kimberly Wester
Valparaiso, IN

Cindy - I had really anticipated that this would be expected, but if it sets me apart, that okay too. ;)

Terry - If there is something that I can do that doesn't require special equipment - or chemicals - I do it, ub otherwise I am not into property management, you know?  Some clients have asked for it, but I refer them to cleaning companies and landscapers when needed.

Maureen - I don't generally travel that far, either, but this is an investor who has been searching for a home stager for some time.  He found me on AR and is adament that he will pay me whatever I ask and wants to use me on properties all over the state, if I will go.  We'll see...

Nancy - Yep, sometimes I just want to make sure all of my stuff is still there!

David and Cheri - I guess I am not as trusting a person as you two.  I'd be so lucky to find the local criminal that is looking to score a large amount of furniture...

Kathy - I am not that surprised.  I know there are several people who have recently moved to the area that have homes listed in other areas and have to call their agents from time to time to get an update.  One such person called and found that she had 2 offers waiting for her perusal and that she at that timehad 6 hours to decide on one of them.  Sad...

Calie- I guess you could spend half of your life maintaining these properties, but I'm only willing to do so much.  I don't clean before I stage and the only thing i clean after is any mess I made in the process.  I also don't do lawn work - there are people who enjoy that kind of thing, so they should do it.  I know a wonderful girl who does exterior property maintenace for a reasonable rate.  Every one has access to 'merry maids' ;)

Sep 16, 2007 07:53 AM