Buyer Agency – The key to turning prospects into clients

By
Real Estate Agent with Progressive Realty (Boise Idaho) www.Progressive-Realty.info DB-17066

I am always amazed when I hear Realtors jump on the bandwagon about not showing a home to a buyer that hasn’t already signed their Buyer Representation Agreement and/or been pre-approved by a lender.

<!--[endif]-->As the owner and broker of Progressive Realty Corporation in Boise, Idaho, I take a different approach.  I run my personal real estate business as more of a “consultant” than a “sales person”, that is like putting the cart before the horse on a downhill slope!  If the Realtor’s job is to orchestrate the transaction, should the horse be the one in front controlling the pace and the direction?

 Cart before the hourse - buyer agency

I take an approach that is more like an attorney in that my first hour consultation is always “free”.  During that time, I get a chance to figure out what the potential clients needs wants and desires are.  I determine how realistic they area.  I determine if they are a good fit with my ethics and my morals since I won’t represent just anyone.

At the same time, they are finding out if Jim Paulson is the right real estate agent in Boise Idaho for them.  It is their chance to interview me.  They will determine what value I might bring to the table. Remember, the interview is always a two way process!

After they get comfortable with me, we discuss their financial background so I can guide them to the right lender.  I will not sole source any lender since good loan officers also specialize.  For example it makes a huge difference if the buyer is...:

  • a Veteran,
  • a first time home buyer,
  • an investor,
  • a builder,
  • will the home need a 203K loan or a rehab loan,
  • do they qualify for any “niche” lending products (203K, down payment assistance, etc),

We discuss how high tech they are or are not.  If they need someone to come to their home to deliver MLS listings since they don’t have a computer at home, they are not a good fit for me.  If they are retired and need to stop and drink a pot of coffee or tee before we can get to talking about their real estate needs, they are not a good fit for me.

Just remember, “People don’t care how much you know until they know how much you care!” (This quote is attributed to Theodore Roosevelt, John Maxwell, and others).

Once you have built the common ground foundation with a potential customer, it is time to take it to the next level and have them sign the “Buyer Representation Agreement”.  If you have covered their concerns, they will have no problem signing it!


By the way, my company is an A+ accredited business with the BBB! Feel free to call Jim Paulson for your free one hour consultation today to see if he is the right Realtor in Boise for you.  You can reach me at 208-573-0471 or email me at GoOwnIt@Gmail.com. 

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Comments (5)

Vacation Rentals The Jeff Rickert Team
RE/MAX Property Specialists - Pocono Lake, PA
Poconos Vacation Rentals

Good luck in your area.

Much success to you in 2011.

Jan 08, 2011 08:17 AM
Mike Carlier
Lakeville, MN
More opinions than you want to hear about.

So, Jim, are you saying that you do or that you do not show homes to non-clients? Are you on the street with them before consultation?

We all need to keep in mind that, in most states, the fiduciary responsibilities we owe clients only become responsibilities when we sign the buyer agreement.  If presented properly and thoroughly, the buyer should be requiring us to sign the agreement.

Jan 08, 2011 08:22 AM
Jim Paulson
Progressive Realty (Boise Idaho) www.Progressive-Realty.info - Boise, ID
Owner,Broker

@Mike, I am HAPPY to meet "the first time" anywhere the buyer wants (within my area of service) to start the process.  State law here in Idaho requires that we discuss Agency at the first substantial point of contact so if it is at a listing they wanted to see, that is where we start.

My company does not have a "Bricks and Mortar" office, so I am very content to meet them at a location in which they can buy on impulse.  If we met at my "office" first, wouldn't that still be a waste since we would still need to go out to see their home?

Either way, it takes as much time to review what I have to offer, so why not have a "live demo"? I would prefer drive to a potential point of sale to meet a potential client instead of driving to an office where they will see plenty of other willing agents who would be glad to take them out the see what they originally wanted!

I loved your comment " the buyer should be requiring us to sign the agreement."!

Jan 08, 2011 08:37 AM
Mike Carlier
Lakeville, MN
More opinions than you want to hear about.

Jim, I think we're on the same page but reading different paragraphs.  I have tried to conduct an orientation in a home that I'm showing.  It comes with its own distractions and time limitations.  I use my office for initial buyer interviews and little more.  If I didn't have an office, I would (and have) arrange a meeting in the office of a preferred loan officer.  Meeting at a home showing seems to me to put the cart ahead of the horse. 

In Minnesota, the default for lack of buyer representation is facilitator. By definition, a facilitator is neutral and cannot perform any acts to the benefit or detriment of either side.  If I assist a buyer in determining the advantages and faults of a property, I am acting as if I were an agent of the buyer.  If I assist the buyer in determining the value of a property he is considering, I am acting as if I were an agent of the buyer.  In short, if I do my job as a facilitator, I am going to behave completely differently than if I were a buyer's agent.  So I have a choice.  Begin a relationship with disregard for agency relationships, or give the buyer the impression that I am not a very helpful person.  I have decided that I just can't tour homes with a non-client and expect them to ever become a client.

Jan 08, 2011 09:25 AM
Jim Paulson
Progressive Realty (Boise Idaho) www.Progressive-Realty.info - Boise, ID
Owner,Broker

Mike, we are definitely on the same page.  I would much rather meet prior to a showing the home for the exact reasons you mentioned.  I just wouldn't demand it.  When it does occur at the home, I just use the scenarios you mentioned to solidify the NEED to sign the buyer representation agreement.  I make fun of it since the buyers don't usually understand at first.  

For example, I would say "It is a shame that right now I am just like most of my competitors, just playing Chauffeur and Doorman for you pointing out the obvious things inside the home while insulting your intelligence (i.e. here is the kitchen, here is the master suite).  However, if you would like Buyer Representation and benefit from my 20 years of experience I could tell you how this home compares in the market and point out things you might not think about that may show up on the appraisal or the home inspection down the road.

If you are truly satisfied with me just being your Chauffeur and your doorman, then I will be your facilitator which releases me from my client duties (we don't have a fiduciary duty in Idaho) which really limits my liability, so I am ok with that too since I get paid the same either way.  However, if I contractually hired me as your Buyer's Agent, you could hold me liable for not pointing out things I should know but failed to tell you since I would need to have YOUR best interest in mind!

Since they typically want someone they can blame, they hire me as  their Buyer's Agent. How is that for sticking my neck into the Lions mouth and hoping he is a vegetarian? LOL

Jan 08, 2011 10:42 AM

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