Ask your agent if they are away who covers their business?

By
Real Estate Agent with Coldwell Banker United Realtors® ~ 512.750.6899

 Ask your agent if they are away who covers their business?

for saleWhen selecting an agent to represent you in a real estate transaction you need to know their procedures for working with you.  Are they available from 9-6? Are they accessible both Saturday and Sunday?  How do they communicate: email, phone, text or a combination? Asking many questions will help in the decision making process to find a good agent match for you.

At least several times a year my husband and I take a break to travel which is one of our favorite things to do!  We schedule trips in a relatively slower time of the year (if that is ever really doable - one never knows).  Working 24/7 for months is mroe than possible but I find a week or two away...no phones..no problem solving is a luxury that can rejuvenate the mind and body beyond words!

As a buyer or seller an important question you should ask syour agent if they are going to be away (let's face it we are normal, have families and obligations that may take us away periodically) what plan is in place to handle their clients?

If we have plans to be away I tell my clients not to worry.  I make a practice to have my business covered with competent agents who work in similar style as me.  Procedures are in place carried out my very competent assistant who can coordinate all issues and direct them to the proper agent in charge of a specific client.  I split my files up so no agent is loaded with more than 2-3 clients.  The agents I choose to cover my business work with the same professional skills I do and will take diligent care of my clients.

If you are looking for a competent, professional real estate agent to handle a transaction for you please contact me for an appointment.  We will address your needs, time frame of purchase or selling your home and how I can best assist you.  I have references for you to contact.  Let's see if we are a good match.  I look forward to hearing from you!

Email: dillard@reloaustin.com  Office: 512-346-1799

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Re-Blogged 7 times:

Re-Blogged By Re-Blogged At
  1. Jose Dias 01/10/2011 08:32 PM
  2. Charita Cadenhead 01/11/2011 12:12 AM
  3. Michelle Glover 01/11/2011 01:22 AM
  4. Kathy Schowe 01/11/2011 04:48 AM
  5. Stacey Smith 01/11/2011 07:33 AM
  6. Jim McCormack 01/11/2011 12:48 PM
  7. Tony and Suzanne Marriott, Associate Brokers 01/12/2011 12:17 AM
Topic:
ActiveRain Community
Location:
Texas Travis County Austin Canyon Creek
Groups:
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Lone Star Real Estate Professionals
Coldwell Banker Group
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Tags:
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Rainmaker
552,795
Richard Daskam
Keller Williams Coastal Properties - Signal Hill, CA
Your Real Estate Consultant

Good string of comments and information.  I need to add this to my listing presentations!

Jan 11, 2011 04:27 AM #64
Ambassador
910,816
Kathy Schowe
California Lifestyle Realty - La Quinta, CA
La Quinta, California 760-333-8886

Dorie,

A great reason to work with a Team of agents.  We always have someone available to help clients!  Kathy

Jan 11, 2011 04:46 AM #65
Rainmaker
530,834
Karen Feltman
Cedar Rapids/Iowa City, IA KW Legacy Group - Cedar Rapids, IA
Relocation Specialist in Cedar Rapids, Iowa

Communication and expectations are discussed in the listing presentation with sellers and the home buyer consultation with buyers.  I will ask them how they prefer to be contacted and I will give them guidelines for the best ways to contact me.  If I will be gone for any period of time where I do not have reasonable access to phone or email, I have three different agents that I delegate responsibilities to in my absence.  Then I return the favor to them when they need to be gone.  I will send an email with all of the agent's information as well as change my voicemail message to reflect whom they are to call in case they forget.  It sure makes going on vacation easier and less stressful!

Jan 11, 2011 04:51 AM #66
Rainmaker
662,099
Patricia Aulson
BERKSHIRE HATHAWAY HOME SERVICES Verani Realty NH Real Estate - Exeter, NH
Realtor - Portsmouth NH Homes-Hampton NH Homes

So true, if you want business go on vacation. It never fails!  Murphy'[s Law or something like that.  Great post thanks for getting it out to us today on AR>

Patricia/Seacoast NH & ME

Jan 11, 2011 05:56 AM #67
Rainmaker
295,483
Terkel Sørensen
Real Estate Places - Temecula, CA
Realtor, 951.805.0773 , Bank owned and Short Sales

That was not the deciding factor in starting a team, but it sure had a voice, and now we can all tag team each other and in a seamless fashion... It works. 

Jan 11, 2011 06:41 AM #68
Rainmaker
376,927
Robin Dampier REALTOR®
Coldwell Banker King - Hendersonville, NC
Hendersonville & Western NC Real Estate Source

It's so important to have an arrangement with a trusted associate to cover for you when you are away and to be sure they have access to information they may need to assist your current clients and customers.

If the listing agent doesn't explain this at your meeting be sure the issue is covered and ask.

It's impossible to be at your best 365 days a year 24/7!  You need a break to rejuvenate body, mind and soul and return raring to go once again.

Sue of Robin and Sue

Jan 11, 2011 08:03 AM #69
Rainmaker
1,250,578
Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

Wow Dorie!  Really tough question you offer up here.  With all the intracies of transactions, it's gotten harder to "let go" .. even if only for a short time.  I typically still have my computer and cell available, even if out of town.  But I realize (courtesy of my wife reminding me), that I have to temper the needs of my clients with the needs of my family and my own personally too.  Finding and maintaining that fine line is a trick I struggle with.  Luckily I'm surrounded by good support.  My assistants, Ron and Mike, my co-worker, Chris Totani ... even my wife ... provide good back-up.  I'm blessed and grateful.

I do agree that the downtime is needed both mentally and physically.  It's just not healthy to go at it 24/7 and 365 days of the year for years on end.  Something is going to give at some point.  If clients can't understand that ...

Gene

Jan 11, 2011 08:06 AM #70
Rainer
375,414
Monica Foster
Monica Foster Team of eXp Realty - League City, TX
Broker, CRS, ABR, SRS, CHMS, CNE, CNHS

Dorie,

This is a great post! I frequently have potential clients ask me my availability upfront and how i conduct business.  I also partner with 2 wonderful agents in my office because I can rest assured knowing that my business is being handled as I would handle it and that my clients are being taken care of as I would take care of them.  Thanks for posting!

Jan 11, 2011 08:47 AM #71
Rainmaker
845,099
Barbara Altieri
Kinard Realty Group Fairfield and New Haven County CT Real Estate - Shelton, CT
REALTOR-Fairfield County CT Homes/Condos For Sale

Dorie -- EVERY time, and yes EVERY time, I go on vacation, which is not too often, I am SO busy.  It just never fails.  I should take a vacation every month. lol!  Anyway, I make absolutely sure my clients have full coverage and those covering have knowledge of every aspect of the transaction.  Clients expect that service and it should be no other way.

Jan 11, 2011 09:25 AM #72
Rainmaker
271,406
Jim McCormack
Nashville Short Sale Specialist - Jim McCormack - Edge Advantage Realty, LLC - 615-784-EDGE (3343) - Murfreesboro, TN
Nashville Short Sale REALTOR - Stop Foreclosure

I cover my own business when I am away via the use of technology (iPhone 4, LogMeIn, TeamViewer, Google Voice, Skype, Google Apps, etc.).  If a showing is needed I refer that potential buyer to a Realtor that I work with on a 50% referral fee basis for that Property and 25% for any other Property.  This method has worked very well for me.

Jan 11, 2011 12:46 PM #74
Rainmaker
3,885,190
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Broker Bryant,

No vacation in 12 years..you need to make 2011 the year you end that streak!!

Jan 11, 2011 02:07 PM #75
Rainmaker
3,885,190
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Good evening Cindy,

Lockbox on my front door..never!!

Jan 11, 2011 02:09 PM #76
Rainmaker
3,885,190
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Good morning Joe,

Good for you..you need to take time away..everyone does!

Jan 11, 2011 10:55 PM #77
Rainmaker
3,885,190
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Richard: You are so right "no man is an Island"!

Russell: Good for you taking time off..loved your last post..I have shown it to many in my office!

Sally and David: You are right Murphy's law always runs its course, that is why it is so important to have good backup!

Fernando: If your Broker has trained you well you will have the tools to implement to be able to take time off.

Jan 11, 2011 11:00 PM #78
Rainmaker
3,055,915
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

"When selecting an agent to represent you in a real estate transaction you need to know their procedures for working with you." 

We set the expectations right up front.  We're in the office 7am-3pm Monday through Friday, closed weekends and holidays, will present offers on first business day following the weekend (also confirmed by Seller Written Instructions in our listing agreement and disclosed in the MLS) and have resources in place for "emergency" coverage.  Works like a charm!

Jan 12, 2011 12:16 AM #79
Rainmaker
579,927
Chris Smith
Re/Max Chay Realty Inc., Brokerage - New Tecumseth, ON
South Simcoe, Caledon, King, Orangeville Real Esta

Dorie, no one can be available 24/7 365 1/4 days a year.  I work with a fellow agent who covers my business when I am away, and I do the same for her.

Jan 12, 2011 01:27 AM #80
Rainmaker
3,885,190
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Good morning Andrew,

I don't work 9-6 but some agents do and that is why a seller should clarify an agents procedures! I work 24/7 and am a full time top producing agent for my company. Traveling is a passion the same as real estate. I work very hard and I play hard..that is who I am and my clients identify with my goals and are happy to pay me my commission. As they have said: "I have procedures in place that allow my business to run like a well oiled machine!" The best part it is fun just as well as rewarding!! 

Jan 12, 2011 01:31 AM #81
Ambassador
2,010,972
Christine Donovan
Donovan Blatt Realty - Costa Mesa, CA
Broker/Attorney 714-319-9751 DRE01267479 - Costa M

This is a great way to handle being away.  I'm fortunate enough to have great backup as well.

Jan 12, 2011 05:04 PM #82
Rainmaker
3,885,190
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Good morning Christine:

Having procedures in place ensures your clients are well cared for..they do realize you have a life other than real estate!

Good morning Chris: You are right no one works EFFECTIVELY 24/7 365 days a year!

Good morning Erica: Good for you!

Barbara: It always happens which is a good thing and having someone there to take over relieves the stress and your clients are taken care of one on one!

Jan 12, 2011 11:08 PM #83
Rainmaker
525,914
Dave Halpern
Keller Williams Realty Louisville East (502) 664-7827 - Louisville, KY
Louisville Short Sale Expert

Dorie,

It is a great point. We cannot operate in a vacuum. Clients expect and deserve service even if we are unavailable.

Jan 13, 2011 04:25 PM #84
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Dorie Dillard CRS GRI ABR

Serving Buyers & Sellers in NW Austin Real Estate
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