Caring for your customers

By
Real Estate Agent with Real Estate One 6501304423

I read a blog about calling old customers.  Calling old customers should be fun for us.  It shouldn't be a chore.  Did you have their best interests at heart when you sold them their home?  Did you like the clients as people?

Over the years some of my clients have been good friends.  I try to go the extra mile, and not to let them feel it is just about a sale.  You want to get a client to be a friend, and you want to be a go to person.  A person that they really trust.  A trusted friend is what you want to be.

It's about giving more than taking.  Do you send them information they can use?  Do you do something for them after the sale?  It doesn't have to be every year.  But you need to give back.  Giving to your clients will bring you big rewards.  Then it becomes a way of life for you.  Helping more than taking becomes your characteristic.

So the bottom line is calling an old customer shouldn't be a business goal.  It should be a personal goal.  It will come natural to ask about kids, the house, and their life.  Then saying "if you know of anybody looking to buy or sell a house please give out my name" won't be a hard thing to do.  And making the call should be really simple.     

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 My quote of the month:

You are the only person that can really change your life

 

May life always treat you and your family well.............

 

Russ Ravary

Real Estate One

"Helping make your next move easier!"

In the Top 2 % of Michigan Realtors

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cell 248-310-6239

Office 248-363-8300

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By the way if you know somebody else looking to buy or sell a home I always appreciate a referral.

 

           

 

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Rainmaker
745,111
Rob D. Shepherd
Windermere/lane county - Florence, OR
Principal Broker GRI, SRES

I mail some kind of note to each seller about 3-4 times a year and many I see often at the super market.

Jan 11, 2011 01:47 PM #1
Rainer
130,979
Jason Channell
Diadem Property Inspections - Serving Southeast Michigan - Troy, MI
The House Sleuth

I'm glad I am able to keep in touch with so many past clients. It's fun to keep up with people, see their families grow up, and get to know them.

Jan 11, 2011 02:23 PM #2
Rainer
237,354
Judy Klem
Transition Stage LLC - Shelton, CT
Home Staging, Senior Move Management, Fairfield/New Haven counties

Hi Russ - It's really true that most people in the real estate industry - whatever their role - would do well to stay in touch with their clients. Buying, selling, and staging homes is a fairly intimate business, so clients can easily become friends. And it's great to touch base now and then, for all the reasons you state in your blog. Really good reading here!

Jan 12, 2011 03:26 AM #3
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Russ Ravary ~ Metro Detroit Realtor call (248) 310-6239

Michigan homes for sale ~ yesmyrealtor@gmail.com
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