Tears of Relief
I had just delivered the news over the phone to my client, and she was crying. The only words she could muster for over a minute were, "I'm sorry." There was nothing she needed to be sorry for. I was savoring the moment, holding back a tear or two myself. I had just told her that her short sale had been approved and that the lien holder had committed in clear, unambiguous terms that her remaining mortgage debt was being forgiven in full.
My client's friends and even her attorney had told her that even if a short sale was approved, the remaining debt would never be forgiven. I had actually been on the phone with her and her attorney when the attorney told her that. "Is there anything to lose by giving a short sale our best try," I had asked? The attorney had agreed there wasn't anything to lose. And now my client had just won. It was overwhelming and hard for her to believe.
It is an understatement to say that my client was very grateful. This was a fresh start that she didn't believe she would get, and one that she needed. I was very grateful, too. This was a short sale that I believed could be successful, and I had been given the opportunity to prove it and collect a priceless reward; a client whose expectations were far exceeded and the satisfaction of having helped make it so.