Welcome to the eighth blog in our series about Virtual Assistants. This topic will discuss "What REVS clients find important?"
- Working with the same assigned virtual assistant and building a relationship.
- Knowing there is a full team behind the assigned VA to add additional help when necessary and to draw on the wealth of knowledge and experience.
- Having no surprises at billing time. Invoices come every 1st and 15th and each task is described so the agent can remember what was done each day.
- The weekly updates on Fridays to confirm what work was finished and what is outstanding. Communicating with the clients if there is needed input from them without interfering with their business day.
- Manager follow up calls to confirm the client is happy and to bring to the clients attention any new services or tools that might help them.
- Knowing that we may be virtual, but we are part of the clients' team. We suggest new ways to accomplish a task; suggest tools and ways to reduce costs.
- Having a knowledge pool to draw on that is specific to real estate.
- Having flexible support - assigned VA's that meet the need. If you suddenly find you need a task completed after business hours, we find a team member willing to jump in. But, in many cases, the assigned VA will either handle it for the client or oversee it is handled in the time the client needs it.
- Not having to keep up with all the changes, because REVStaffing IS!
Join us next week for the next topic in the series. You can bookmark this page to return for updates. If you need assistance in the meantime, please contact us by email at info@revstaffing.com or phone at 404-819-2933. Also, visit us on facebook at http://www.facebook.com/RevstaffingVAs .
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