The best Prescott AZ tire shop, in my opinion, must be Ponderosa Tire Pros on White Spar Road. A family owned operation that makes their customers feel like part of the family. These guys have gone above and beyond for us. I would like to share my little Christmas story.
My husband took his truck in just before Christmas because it was making a noise. Ponderosa does more than just sell tires, they are a fully certified repair shop as well. The source of the noise was found to be his tires. Now, he had known for awhile that his tires needed to be replaced but for one reason or another just didn't take the time to get new tires. While my husband was at work and his truck was in the capable hands of Ponderosa Tire Pros, my Dad found out that the truck was at the shop. Well, with Christmas coming Dad decided what a great gift idea - a new set of tires. I think only men can identify with what a great gift tires would make, but that is not the point of this story. Dad heads down to Ponderosa and asks to buy a gift certificate to use towards the new tires. My husband already expects to pick up his truck at the end of the day and yet Dad wants this to be a surprise for Christmas morning.
Without skipping a beat, Louie calls my husband and tells him he needs new tires to fix the noise, "but don't buy them this week because next week some tires go on sale." Successfully stalling my husband so that he can open his gift certificate on Christmas morning and be surprised.
Now, you're probably saying to yourself 'that was a nice thing to do, but hardly above and beyond what someplace else might do for a customer'. This story isn't over.
The current tires on the truck were not road safe, so Ponderosa Tire Pros switched them out with new tires. "Come back next week and get the sale price." My husband didn't even notice the new tires when he picked up his truck at the end of the day, until he got home. Then he was worried because the new tires weren't the exact tire he planned to put on the truck. Here is where Ponderosa Tire Pros really out did themselves. He calls them the next morning concerned about getting the tires he wanted. Ponderosa assures him that he can bring the truck in the following week, they will order the exact tires he wants and they will swap out the tires.
My hats off to Ponderosa Tire Pros for taking interest in the people that are their customers and not just looking at the bottom line of profit and loss. I know very few businesses in this day and age that would go to such lengths to help facilitate a surprise, get the customer exactly what he wanted, and send the customer home with inventory that will be coming back in a week.
If you are in the Prescott, AZ area and need tires or auto service stop by Ponderosa Tire Pros. They really do care about the customer, you are not just a number. Our vehicles have all of their service performed at Ponderosa Tire Pros. Evenmy 2010 Chevrolet, because they are authorized warranty providers. You can find them at 801 White Spar Road Prescott, Arizona 86303 or call 928-445-4203.
Thank you for letting me share my Christmas story and the reason why I will always call Ponderosa Tire Pros the best tire shop in town.
Jodi King with Keller Williams Check Realty is a native to Prescott Arizona and has been assisting home buyers and sellers for over 10 years with their Real Estate goals.
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