The Aftermath Of Making A Hard Decision.

Real Estate Broker/Owner with KGC Properties LLC, Tucson Property Management & Real Estate

Wrote a post yesterday about simple tips for making a decision.  I made a decision to have glass removed from my finger..followed through with it and was nervous and uncertain the entire time.   After the procedure was over and the pain set in - a little regret wondering if I could have just lived with that piece of glass.

Fat-fingering the key board as I type - please ignore any typos I overlooked. This got me to thinking that these are similar feelings, thoughts and emotions others go through after they have made a hard decision.  Could be about anything - but I will pick home buyers as an example.

They decide on a house.  Nervous to make the offer.

The wait for the response to offer.  Uncertain what will happen.

Offer is accepted.  Let the "procedure begin.

Inspection, underwriting, etc., it's over - now they wait to close.  Did they buy the right house?  Will anything else happen before close?

How can you help clients manage the aftermath of making a hard decision?



  • Have them write down all their concerns, fears, questions, etc.  Meet with them and address and answer each one of the issues.
  • Tell them, "No question is a silly question."  Let them know they can call you and ask about anything.
  • Re-focus them with questions of your own - ask them about things they want to do with the home once they move in.
  • Tell them, "This too shall pass" and once it's over they will see that their decision was the right decision for them.  Remember, it is hard to see this when you are going through something.
  • Finally, if possible and it's not inconvenient, take them to the house during the waiting process.  Most buyers drive by and look at the outside constantly - so you might as well be their shining star and let them in it! It helps get them excited about the future instead of worrying about the decision they just made.
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This blog is written with my opinions and my opinions are  presented with accuracy but not guarantees. Please talk to a professional before making any real estate, financial or agency decisions.    Gabrielle Kamahele Rhind - 2014. If you want to reprint parts of this - just email me for my permission: .



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Nate Gerard
Keller Williams Premier - Stillwater, MN
CDPE, East Metro Twin Cities Realtor

Love the advice to write down their concerns. That is gold. Thanks for sharing and I hope the finger gets better. I hope you got all the glass since sometimes continued pain means there's more in there.

I had lead paint chips wedged under my fingernail last summer and every time I thought I had dug it all out there was more.

Jan 20, 2011 02:47 AM #32
Lou Ludwig
Ludwig & Associates - Boca Raton, FL
Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC


The for sharing your insight on the decision making process, your thoughts are right on point.

Good luck and success.

Lou Ludwig

Jan 20, 2011 02:52 AM #33
Jacquie Cliff
Champions Real Estate Services - Lynnwood, WA - Lynnwood, WA
- Real Estate and Short Sale Expert

Great point!  We do this all the time so writing an offer and buying a house is no big deal. For our buyers, it only happens a few times in their lives.  Pretty easy to forget that.

Jan 20, 2011 02:59 AM #34
Karen Feltman
Cedar Rapids/Iowa City, IA Lepic-Kroeger REALTORS - Cedar Rapids, IA
Relocation Specialist

It can be nerve racking for a buyer.  Especially if they are seeing new listings coming on the market after they have an accepted offer.  They start wondering if there is something better out there that they are missing out on.  As soon as we have an accepted offer, I turn off their notifications of new listings.  I think that it helps to not draw attention to the fact that there are more listings every day!  Hope that your finger is okay!

Jan 20, 2011 03:10 AM #35
Norma Toering Broker for Palos Verdes and Beach Cities
Charlemagne International Properties - Rancho Palos Verdes, CA
Palos Verdes Luxury Homes in L.A.

I agree with Lenn, a little pre-education is emotionally soothing to nervous buyers.

Jan 20, 2011 03:10 AM #36
Rob Thomas
Prestige Homes of The Tri Cities, Inc. CALL....423-341-6954 - Bristol, TN
Bristol TN-VA & Tri Cities Agent, ABR, GRI, e-Pro

Good Morning G......Congrats on yet another nice post that was featured! Most people just want somebody to listen.....This is a really good one....Thanks!
Hope you have a great day!---Rob

Jan 20, 2011 03:42 AM #37
Tni LeBlanc, Realtor®, J.D.
Mint Properties, Lic. #01871795 - Santa Maria, CA
Tenacious Tni (805) 878-9879

Great post about the home buying process.  Our job is to be there for our clients.  Buying a home is a big decision and we need to be there for them all the way through.

Jan 20, 2011 03:45 AM #38
Chris Olsen
Olsen Ziegler Realty - Cleveland, OH
Broker Owner Cleveland Ohio Real Estate

Hi Gabrielle -- Great points, and there is a ton of emotion and stress involved for some, even if the process is smooth.  I tell them about my own first home buying experience when I was 25, and I thought I was macho and could do this, I ended up getting dizzy and throwing up in the REALTOR's office.  I laid down, he put a cold washcloth over my forehead, and I got all the stress out of my system.  Funny thing was, right up until that most embarrassing moment, I had no idea I was stressed out.  After that, I was totally fine for the remainder. When I tell clients that story, sometimes they open up and tell me things I think otherwise they would have not wanted to share.  It's a good ice-breaker.

Jan 20, 2011 04:19 AM #39
Gerard Ladalardo
Black Ops Outfitters - Aliso Viejo, CA

Great post. Today you really have to be there for the client 110% to guide them through the process- and have a great lender to partner with. Your positive attitude will give your client a feeling of trust and comfort.

Jan 20, 2011 05:20 AM #40
Keith Vermilyea
Home Buyers Marketing II, Inc. - Boise, ID

Hi Gabrielle, I agree with you, we must continually educate our buyer clients to ensure they remain on track throughout the transaction. 

Jan 20, 2011 05:24 AM #41
Bill Gillhespy
16 Sunview Blvd - Fort Myers Beach, FL
Fort Myers Beach Realtor, Fort Myers Beach Agent - Homes & Condos

Hi Gabrielle,  My belief is that the best solution is to carefully prepare the buyer well before they get to that point.  Better to prevent than to correct.

Jan 20, 2011 05:35 AM #42
Aaron Seekford
Arlington Realty, Inc. - Arlington, VA
Ranked Top 1% Nationwide 703-836-6116

Listening skills may very well be the #1 quality of a good friend... and REALTOR!

Jan 20, 2011 06:26 AM #43
Michael Simcock
Coldwell Banker (Elk Grove, CA) - Elk Grove, CA
Elk Grove, CA Realtor 916 425-1084

Listening is key to getting buyers into homes. Also asking what their fears and concerns are going into the whole thing will let you know what issues may become issues through the process.

Jan 20, 2011 08:54 AM #44
Lyn Sims
RE/MAX Suburban - Schaumburg, IL
Schaumburg IL Area Real Estate

That's a good idea, be a confidant.

Jan 20, 2011 12:12 PM #45
Dan Quinn
Berkshire Hathaway HomeServices PenFed Realty - Silver Spring, MD
Dan Quinn

Educating the buyers and helping them through the process will go a long way to ease the anxiety and pain.  Now I probably wouldn't tell them the buying process is similar to having a sharp piece of glass removed from their finger...  :)

Jan 20, 2011 01:31 PM #46
Joyce Herr
Prudential Lancaster Real Estate - Lancaster, PA
Lancaster County & Beyond

Buyers remorse can be harmful and coaching from the realtor doesn't always work.

Jan 20, 2011 03:39 PM #47
Yolanda Hoversten
Berkshire Hathaway HomeServices Elite Properties - O'Fallon, IL
Broker - O Fallon, IL Real Estate

I hope your finger heals soon and completely.  Thank you for sharing your wonderful process to put the buyers at ease with perhaps the biggest financial decision they'll ever make. 

Jan 20, 2011 04:13 PM #48
Sharon Parisi
United Real Estate Dallas - Dallas, TX
Dallas Homes

The best thing we can do for our clients is understand the stress involved in the process of buying or selling, provide detailed information and frequently ask them if they have questions.

Jan 21, 2011 04:51 AM #50
Christine Donovan
Donovan Blatt Realty - Costa Mesa, CA
Broker/Attorney 714-319-9751 DRE01267479 - Costa M

Gabrielle - I hope your finger's feeling better.

As to the rest, I think you have good suugestions.


Jan 21, 2011 06:13 PM #51
Gabrielle Kamahele Rhind
KGC Properties LLC, Tucson Property Management & Real Estate - Tucson, AZ

GOOD MORNING EVERYONE!  I am so excited to get featured - it always makes my day .... having a little trouble typing and so to write back to everyone individually is a challenge today.  For now, I will let all of you know that I appreciate your comments and feedback.  Happy Saturday to you all and thanks again to Active Rain and to everyone who left a comment! -- G

Jan 21, 2011 11:30 PM #52
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