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Professional courtesy

By
Real Estate Broker/Owner with MVP Realty, LLC

I started my real estate career 5 years ago with a small independent broker.  Because I didn't have a big company name backing me up, I felt like I had to do everything better than a typical Realtor to win over customers.  One issue that I worked very hard at was professional courtesy.  Whether I was showing another agent's property or negotiating on behalf of my clients, I always provided immediate responses and feedback.  However, I felt that because I was with a small broker that other agents did not reciprocate with this professional courtesy.

Now that I am an independent broker, I again feel that I have to outperform other brokers and their services.  But I am still experiencing the issue of professional courtesy.  I have a listing, and it was shown by an agent over 2 weeks ago.  I have left numerous voicemails and emails for feedback from this agent.  I have left voicemails for the broker as well. 

My frustration is that if I were a bigger brokerage with a national name, then I wouldn't be dealing with this issue.  Not only is it time consuming to track down feedback, but my client wanders why I don't have any responses. 

I guess I just wanted to vent, and at the same time see if any other agents experience this same issue of professional courtesy.

Thanks,

Justin Biehl

 

Josette Skilling
Keller Williams Capital Properties - Bethesda, MD
It's not a size issue.  The big brokers are just as bad as the small ones at giving feedback.  Why in the world Realtors feel it's okay to blow off other Realtors is beyond me.  I respond EVERY time to feedback requests and give honest feedback.
Sep 18, 2007 06:19 AM
Tricia Jumonville
Bradfield Properties - Georgetown, TX
Texas REALTOR , Agent With Horse Sense

Justin, I'm with a national name brokerage and I have the same problem, so don't think it's that you're an independent.  It's just that courtesy, period, has gone by the wayside, it seems. 

 

Sep 18, 2007 06:19 AM
Mary Warren
Las Vegas, NV
Feedback requests are hard to get from other agents...I almost ALWAYS provide some sort of feedback when asked.  What I do is have a signature made up in outlook for each of my listings...when Showing Value shows who has shown it I will then pop them an e-mail requesting info.  I prefer to answer requests for feedback the same way but it's not always possible.  Many agents feel they are 'too busy' request for or give feedback.  All you can do is tell your seller that you've left a couple messages for the buyer's agent and have received no feedback and thus you have to assume there is no interest!
Sep 18, 2007 06:21 AM
BLR Guy
BLRGUY(Beach & Luxury Realty Inc) - Saint Pete Beach, FL

I don't agree with you on the big name stuff.Courtesy has nothing to do with whether you are with a franchise company or not.Some agents unfortunately just feel they are above certain things..or just don't have time to respond.It is unfortunate.

We are an independent company...and I LOVE it!Continued success to you and your independent company!

Sep 18, 2007 06:21 AM
Jerry Barrows
Homeland Realty Corporation - Fishers, IN
Some agents do not follow the common courtesy of feedback associated with showings. It really has nothing to do with whether you are a franchise big company or a small company. There are, as in every occupation, good agents and not so good agents.
Sep 28, 2007 03:06 AM
Jeff&Grace Safrin
F.C.Tucker 1st Team Real Estate - Valparaiso, IN
SpousesSellingHousesTM

Good Post Justin -we always give feedback because we would want it (Golden Rule). Common Courtesy & Common Sense, however, are no longer Common :(

Sep 30, 2007 03:32 PM
Brett Mumaw
RE/MAX First - New Albany, IN
Your Indiana Move

Justin, it's not you, it's the showing agents.  I will say that I try to give feedback on all my showings, but I have had instances in the past where I've gotten busy and forgotten to give it.  Now I will say that if I'm contacted, I make it a point to get back with the agent.

I know there are some agents who feel like they shouldn't have to give feedback.  I know I've read a blog here before that discussed this issue.  I'll try to find it.

Here it is.

Oct 04, 2007 02:23 AM
Justin Biehl
MVP Realty, LLC - Fishers, IN
Your Hamilton County Real Estate Coach

Brett,

 

Thanks for the response.  I still get very frustrated with the inconsideration of agents.  To be called a Realtor, one must try to have high ethical standards.  There should be some sort of recourse for an agent in this situation.  Thanks for the link.

Justin

Oct 04, 2007 08:49 AM
Nicole Spears
msWoods Real Estate - Southport, IN

I don't know if it has anything to do with the size of your brokerage - i have trouble getting some agents to respond about ANYTHING - even OFFERS on their listings!!!  C'mon, people!  Sometimes I wish it were harder to be a realtor to weed out the fly by night agents who give us all a bad name.  If they can't click "reply" and say "too small" and click "Send" something is wrong!!!

Agreed with Brett to - on a busy weekend when i should 25+ properties it is sometimes hard to remember them all and get back to everyone but - if they request feedback, make the effort because you'd appreciate the same!

Apr 16, 2008 06:27 AM
Brian Kreick
Willinger Real Estate - Wenatchee, WA
I usually don't call agents back requesting feedback.  I don't usually remember what house they are asking about anyway.
Apr 21, 2008 03:07 PM
Billie Dalessio
Home Run Realty, LLC - North Haven, CT

Justin,

I worked for an independent, then a large corp, and have been Broker at an independent for 7 years now. Here's what I've learned- In every profession there are a range of skill levels from excellent to poor. In an appreciating market, some agents are in for the quick buck, as soon as there is a downturn they drop out. Showing feedback is a tough one, as there was a recent lawsuit where the buyer said something negative about the house,their agent gave that as feedback to the listing agent- then a few months later the buyers decided to purchase the home. The sellers countered at full price-the buyers accepted and at the closing table the sellers tell their attorney (in front of the buyers) that they would've sold for less-but were upset over the feedback. Lawsuit City! I have instructed my agents that If the showing agent doesn't bring in an offer-then you've got your feedback; and when asked for feedback they should say "thank-you for the showing, I will let you know if my buyer has any further interest"

Apr 22, 2008 11:42 AM
Dawn Whalen
Whalen Realty Group,LLC - Indianapolis, IN
Managing Broker
Justin- I don't believe it has to do with the size of your brokerage.  I have difficulty receiving feedback from showings.  And our showings system generates an email for feedback, which is ignored.  It is unfortunate, but it appears to be the way of the world.   I make sure to send feedback at the end of my day on any showings I have had & if I have missed one & get the call, I make sure to return the call. 
Apr 23, 2008 05:54 AM
MC2 Home Inspections
MC2 Home Inspections LLC - Indianapolis, IN
Indianapolis home inspection service 317-605-3432

Hey Justin,

I can tell you that this very same scenario plays out all the time in the Inspection world as well. I completely agree with you in that it is much harder for an independent to succeed than it is for the "big guys". I have been fighting this very same battle myself since last year. I have to make certain that I consistently outperform and out-service my franchise competitors. One positive way to look at it is the great sense of satisfaction you receive by knowing that you are providing a far superior service than your competitors.

I believe in Karma, and as long as you act with integrity and professionalism, and show your own professional courtesy with every deal, it will eventually come your way. 

The old adage still holds true, "what goes around, comes around"

Apr 24, 2008 04:56 AM
Ronda Myers-Waters
Willems Realtors, Principal Broker - Chesterton, IN

Justin,

I know the feeling.  I work for a one office company and I have had the same thing happen to me from both a big name company realtor and also the small company like myself.  I also find it disrespectful.  If an agent calls and asks for feedback I respond to that.  I believe it is professional courtesy.  Good Luck with that.  Thanks for venting. 

Apr 24, 2008 02:48 PM