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I don't have a CLUE.

By
Real Estate Agent with Jameson Sotheby's International Realty

According to the Insurance Information Institute, about one-fifth (20%) of all home owner's insurance claims in 2007, were due to water damage.  And the average bill for that insurance claim was over $5,000.

Your first instinct, as a home owner, may be to file a claim on that insurance policy that you've been paying premiums on for years.  But before you submit that water-damage claim, you might want to think long and hard.

Water-related claims, according to insurers, might reflect as poor maintenance and telegraph the idea that you might be coming forward with larger claims in future years for mold-related expenses.  Some of the major insurance companies consider that if you file two water-related claims within a five year period, you might find yourself with a higher premium or possibly without insurance. 

And since insurers now share information with a database called Comprehensive Loss Underwriting Exchange (C.L.U.E.) which records all claims against any residential property, you could find your property difficult, if not impossible to insure.  You could find your home (not you, but the home itself) uninsurable... and if it's uninsurable, you may have a lot of trouble selling your home, since no lender will allow their clients to purchase an uninsured home.

That's right, you read that correctly.  With auto insurance, someone with a lot of claims may find themselves "rated" or "uninsurable"... but with homeowners insurance, it's not the individual who may find themselves 'uninsurable'... rather it'll be the property that's blackballed.

(270  -14)
go Bears!

Posted by

 ALAN MAY, Realtor®   
Specializing in Evanston Real Estate and North Shore Real Estate

Jameson Sotheby's International Realty, 2934 Central Street, Evanston, IL 60201
Office: 847.869.7300      Cell: 847.924.3313      Email: Almay@aol.com

Evanston Real Estate & North Shore Real Estate
Licensed in Illinois

   

Comments(64)

Christina ONeal
At Home Real Estate Group - Ripon, CA
Realtor - Ripon California

Congrats on the 14!!!! That is so cool :)  Since this CLUE report came out a few years ago, I haven't had too many clients get one.

Christina Oneal

Jan 22, 2011 03:23 AM
Elizabeth Cooper-Golden
Huntsville Alabama Real Estate, (@ Homes Realty Group) - Huntsville, AL
Huntsville AL MLS

That CLUE report has come in handy for me with recent hail storms in our area a couple of years ago.  Sellers were saying no claims were filed...busted, lol.  

As for water claims, I had no idea.   I never even thought about future Mold issues.  Yikes!

Jan 22, 2011 04:16 AM
Alan May
Jameson Sotheby's International Realty - Evanston, IL
Home is where the hearth is.

James - water always wins!

Christina - thank you!

Elizabeth - just as you said, it's not just water.. any insurance claim can be a problem.

Jan 22, 2011 04:50 AM
Liz Lockhart
Riverbend Realty, Cape Girardeau, MO - Cape Girardeau, MO
GRI, Cape Girardeau Real Estate

Alan~ Thanks! I don't feel clueless about CLUE now. I knew that insurance agents often do drive-bys before issuing a binder or even go inside the house, but I did not know they had a database on their side, as well.

Jan 22, 2011 07:21 AM
Ken Patterson
TPR Properties - Rocklin, CA
Roseville Real Estate, TOP Rocklin Realtor

Raise your hand if you love Insurance Companies?  Banks?  Politicians?..  Ummm....  I see.  No hands.  Well, seems about right then...

Good Post Alan!

Jan 22, 2011 08:11 AM
Patricia Aulson
BERKSHIRE HATHAWAY HOME SERVICES Verani Realty NH Real Estate - Exeter, NH
Realtor - Portsmouth NH Homes-Hampton NH Homes

Yet another informative post today for us. 

Thank you,

Patricia/Seacoast NH & ME

Jan 22, 2011 09:13 AM
Gary Woltal
Keller Williams Realty - Flower Mound, TX
Assoc. Broker Realtor SFR Dallas Ft. Worth

Alan you definitely don't want to find yourself uninsurable and a C.L.U.E report is most helpful with prior claims history.

Jan 22, 2011 09:29 AM
Alan May
Jameson Sotheby's International Realty - Evanston, IL
Home is where the hearth is.

Liz - they have an excellent database.

Ken - don't ask about Realtors... I don't wanna see the lack of hands go up.

Patricia - I do what I can.

Gary - right on both counts.

Jan 22, 2011 10:08 AM
Chris Olsen
Olsen Ziegler Realty - Cleveland, OH
Broker Owner Cleveland Ohio Real Estate

Hi Alan -- I went though this myself as a homeowner back in 2001.  Had 2 incidents of pinhole water leaks (was affecting many homes in the entire community with no known cause (just hunches), so being an unsuspecting (in the ways of insurance), we filed two claims, both fairly small for repairs.  When it came time to renew, State Farm said no thanks. So, the previous 15 years of homeowners insurance with zero claims, plus auto insurance with no claims either resulted in us being dropped.  I vowed never to use State Farm again.  I had to pay double the rates for the next 2 years with another carrier before the rates dropped back down to normal.  Didn't have anything to do with me per se, this home was 60 years old and I just had to be the current owner that was unlucky.  This is the part of insurance that I can't stand as the first time in 15 years I had a genuine need, they ended things during the renewal period.  Now, I look at homeowner's insurance to only call them if there is a genuine catastrophe (major flood, hurricane, tornado, etc.), otherwise, I'll pay it all myself and keep my deductible as high as allowable by law to keep my premium down.

Jan 22, 2011 10:23 AM
Alan May
Jameson Sotheby's International Realty - Evanston, IL
Home is where the hearth is.

Chris - I do the same... all my insurance has the highest deductibles that I can reasonably afford.  For example... can I afford to pay $500 if I have a car accident... (of course I can)... how about $1,000.00?  Sure... what about $5,000.00?  Now we're starting to talk about REAL money. 

Basically the higher the deductible is, the more you're telling your insurance company that "I'm not going to bother you with piddly, little claims... I'm only using this policy for the big stuff." 

They're wiling to reward that thinking with a lower premium.

Jan 22, 2011 10:36 AM
Jeanne Kozak
RE/MAX In Action - Martinsburg, WV
REALTOR and Broker/Owner in WV and VA

I guess it is sort of like a credit report for the home. I think I learned that only the owner can order the CLUE report, a buyer can't get the report, is that right?

Jan 22, 2011 12:31 PM
Alan May
Jameson Sotheby's International Realty - Evanston, IL
Home is where the hearth is.

Jeanne -  I don't believe that's correct... I think any insurance agent can order a CLUE report.  Any insurance agents out there care to comment?

Jan 22, 2011 12:51 PM
Sheldon Neal
Bergen County, NJ - RE/MAX Real Estate Limited - Maywood, NJ
That British Agent Bergen County NJ

An insurance agent got that report for a recent buyer of mine. I'm not sure if he was supposed to or not, but he got access to it !

Jan 22, 2011 03:32 PM
Pamela Seley
West Coast Realty Division - Murrieta, CA
Residential Real Estate Agent serving SW RivCo CA

In CA, a CLUE report can be ordered with a Natural Hazards Disclosure report.  There's an extra fee, of course, but it is available to the buyer.  Just have to ask for it.  The NHD report is to be delivered in a timely manner so if anything found on it is disagreeable to the buyer, they can cancel without risk.

Jan 22, 2011 11:22 PM
Alan May
Jameson Sotheby's International Realty - Evanston, IL
Home is where the hearth is.

Sheldon - I don't typically ask for the full report.  I just want to know if the house is insurable.

Pamela - I think the full report costs about $20.00 (but don't quote me on that).

Jan 23, 2011 01:38 AM
Chris Ann Cleland
Long and Foster Real Estate - Gainesville, VA
Associate Broker, Bristow, VA

Sometimes I wonder what good insurance really is.  My friend, a former insurance company worker, has made me completely paranoid about making claims. 

Jan 23, 2011 07:06 AM
Barbara Altieri
Better Homes and Gardens RE Shore and Country Properties - Shelton, CT
REALTOR-Fairfield County CT Homes/Condos For Sale

Alan -- This is great info.  Any insurance agent can order a CLUE report?  I'll have to look into this, and will stop back to see any insurance agents commented.

Jan 23, 2011 07:41 AM
Alan May
Jameson Sotheby's International Realty - Evanston, IL
Home is where the hearth is.

Chris - I know.. you pay premiums year after year, and the best thing you can do is not make any claims.  What a racket.

Barbara - I believe that's correct.

Jan 23, 2011 12:27 PM
Anonymous
Carla

Well a change is a coming and needs to be made! I am sorry and some may disagree but Homeowners of the Gulf Coast have enough to deal with then having to worry about what CLUE says about their homes. I mean hell after the storms in 2005 I believe that most gulf coast homeowners have multiple "water" claims!

1. "We" shouldn't have to NOT file a claim for the fear of being blackballed. Everyone pays their home owners insurance so we can use it when we need it. Let me remind everyone "We basically purchased a promise"

2. With legitimate claims home owners should be able to access the money that has been set aside for their properties in case of emergency.

3. CLUE - Oh don't get me started on this issue this system has been used for a very long time and the only one it benefits when it comes to home owners insurance is the Insurance Company's. I think that this is a very outdated way to do "business". Legislative needs to do some major tweaking of this system and how it is used.

4. Most insurance company's use what they call "PREMIER" company's to do the repairs the problem with that is they have an agreement with the insurance company's to do the job cheapest way possible. What happens two years down the road "Sally Sue" has mold! Cheap isn't always the way to go.

Basically I think that the Gulf Coast Citizens should have a different setup maybe a State Funded Insurance with OUT any Private Insurance company's allowed to wright in these areas. That way the State Fund pays out when things arise for homeowners in these areas and in the event of catastrophic disaster the fund pays up to a minimal amount and then FEMA picks up the remaining.

I know that most people say keep the government out of it but, if only people were aware of the suffering homeowners in Florida, Alabama, Mississippi, Louisiana and Texas have endured and continue to endure with increasing in homeowners premiums some as high as the actual mortgage they might be willing to at least see if "WE" can come up with a better alternative!

Thanks

GCC Nation

https://www.facebook.com/GCCNATION2

Mar 20, 2012 04:58 PM
#65
Alan May
Jameson Sotheby's International Realty - Evanston, IL
Home is where the hearth is.

Carla - While I agree with you that this is a flawed system that benefits only the insurance companies, I don't see it changing in the near future.

Mar 20, 2012 10:10 PM