Never let them feel invisible
Failing to acknowledge and help customers-even if it's merely to say, "Thanks for coming it. I'll be with you shortly,"-is rude, inconsiderate, and unprofessional. It represents bad service and a poor business practice. Andy anyone does it, including you and me, is a poor business practitioner. Don't let that "shoe" fit YOU!
Most of our customers are reasonably patient people. They're typically willing to wait their turn-as long as you're serving someone else, acknowledge their presence, and get to them as fast as you can. But if you're not helping another customer, you better be helping them.
Our customers don't care what your job is (or isn't). They don't care how busy you or the branch is. And most of them won't accept (shouldn't have to accept) being ignored-by anyone who works in one of our branches.
Act like the people who come to us for service are invisible, and they just might become that....they just might disappear. And then so might your job
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