Who attends your closings???

By
Real Estate Agent with Keller Williams Fort Myers & The Islands

The Closing Table......That is where I get paid for all the hard work  I have done. In my opinion, if you are reaping the benefits of the sale, I feel you should be at the closing. (no I do not mean the appraiser, home inspecter etc.)

I do expect to see both the Realtors, and the loan officer. If I am on the buyers side, I did not write the mortgage and if there is a question with the loan, I am looking to the individual who structured the loan to be there to answer any questions.

I would also think that the loan officer would see this as an opportunity to meet the other Realtor face to face if they have not already and take the opportunity to make a good impression.

I am attending a closing tomorrow where the LO is out of town, she did not bother to tell me, I found out via an "out of office reply" to an email I sent.  There is a question about a fee, guess what, I did not do the loan, my client picked the LO because she was from his bank.

So I called the "assistant" to ask who would be attending the closing, she said, "we never attend closings"  I was very disappointed. The LO I recommend attends all closings and shows up with a gift for my buyer. The LO has gotten deals from the other Realtor because the LO was dressed in a suit and tie and was there to explain any question the buyer had.

I believe in delivering World Class Service, or am I just old school?

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Rainmaker
241,950
Brad Snyder
Sierra Vista Realty - Sierra Vista, AZ

Super post and five stars for you! Before I became an agent, I had purchased about 10 homes and not once did a agent go the closing with me. I think this is where the client needs the moral support and the congratulatory pat on the back. You said it right "World Class Service!".

Have a great day!!

Sep 19, 2007 11:53 AM #1
Rainer
30,580
Toby Boyce
C.G. Boyce Real Estate Co. - Delaware, OH
MBA, Delaware Ohio

I am just happy if we can get the closing done without the other REALTOR engaging in idle chit-chat and stalling the thing for 20 minutes.

My LO are usually there, but if they can't they tell us well in advance. I'm not too worried about that part of the deal.

Three of my last four deals have had an REALTOR on the other side that was either 30 minutes late, or spent the entire time talking to the LO (I was on selling side) that was across the table and four down about the golf match they played last night. AUGH! 

Sep 19, 2007 11:54 AM #2
Ambassador
920,196
Missy Caulk
Missy Caulk TEAM - Ann Arbor, MI
Savvy Realtor - Ann Arbor Real Estate
All my lenders attend the closing as it it a Celebration.
Sep 19, 2007 11:56 AM #3
Rainmaker
176,631
Lori Lincoln Team
Top Agent Serving Dighton Taunton, Rehoboth and more! - Taunton, MA
Top Agent Taunton,Dighton Rehoboth &more
I've been to every closing since day 1. The only time I wouldn't go is if I was physically unable or a family emergency. I can't believe it when I don't see the LO or the other agent present. Shame on them
Sep 19, 2007 12:02 PM #4
Rainmaker
409,241
Karen Monsour
Coldwell Banker Fort Lauderdale Beach - Fort Lauderdale, FL
REALTOR, SSRS - Sells FL Waterfront, Short Sale Expert!

I attend my closings. At each one, both the buyer's and seller's RE agents were there. Authorized Title and Escrow, Inc. that handled all but one of my closings so far has people who are well qualified and who have already gone over the HUD with the LO prior to closing. I have not had an LO actually present during the closing, however, they are made aware as to the time and date and are asked to be available via cell phone for questions. So far, so good! Reviewing the HUD prior to closing is a good idea. I know that sometimes you don't get the package until an hour or two prior to closing, but I make sure I review it as soon as it is available and address any issues prior to arriving at the closing table in our board room.

Karen Monsour, Fort Lauderdale, FL 954-464-4194

Sep 19, 2007 12:04 PM #5
Rainmaker
160,625
Jay LaGace
RE/MAX Realty Team - Cape Coral, FL
Cape Coral / Lee County Real Estate - 239-443-8795
I attend each and every single closing, as was said before this is the Celebration.
Sep 19, 2007 12:12 PM #6
Rainer
72,964
Jeffrey Tumbarello
South West Florida Real Estate Investment Association - Fort Myers, FL

I try and attend most

depends on the client, an investor who has bought a few does not need hand holding

first time home buyer, you had better be there

Sep 21, 2007 09:18 AM #7
Ambassador
211,574
Jon Sigler
Keller Williams - Greater Hartford - South Windsor, CT
South Windsor Homes for Sale 860-306-8029

That is the moment you should be proud of your work.  You should stand behind it.  You should be there to back it up.  To answer your clients questions.  To help them be comfortable.  To have them have a positive last impression of you.  To meet all the other "Professionals" at the closing.

 

Sep 17, 2008 03:31 PM #8
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