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Who is responsible?

By
Home Inspector with Comprehensive Building Consultants

I am a Home Inspector in SW Florida and episodes of Power and Water off has been occurring.  I would like to present a scenario and see what the Realtors think and why.  Here is what typically happens.  Remember I am in SW Florida and many of my clients are not present because they live out of town.

An inspection is booked through the office.  We confirm a date and time and specifically mention that if the power and water are off, we need them turned on to perform the inspection properly.  We then make this statement to the buyers agent.  We then send them an email stating this EXACT same thing and tell remind them to ENSURE the water and power are on.

We call the day before and remind them AGAIN and ask AGAIN if the power and water are on and we are always told "yes".

Well as I am sure you have guessed by now, we show up and low and behold, no water or power.  So now the question is who do we charge?  The buyer was just doing what they were told and they were told it was on, the buyers agent confirmed with the listing agent it was on.  So now who pays me for the lost time?  I show up to the job with 4 inspectors, travel time, and many times its in the middle of the day and my next appointment cannot move up that fast.  So I am out about $150 and missed time I could have fit another inspection in.  Who do I charge?  Buyer, Buyers agent or listing agent and how do I go about collecting?

Just want to see it from your eyes.

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Margo Currie
Exit 1 Stop Realty - Saint Augustine Beach, FL

You need to know first who dropped the ball? The buck ultimately stops with the listing agent, but only if the buyer's realtor made the arrangements with the lister.  

Jan 30, 2011 02:19 PM
Vickie McCartney
Maverick Realty - Owensboro, KY
Broker, Real Estate Agent Owensboro KY

Hi Russell~  I would think that you would want to call the water and power companies yourself and verify that the power is on.  This way you have verified it yourself.  Sometimes you are just better off doing things yourself and then you know it is done right and it saves yourself a lot of headaches, time, and money! 

Jan 30, 2011 02:20 PM
Nor Yeretsian
Envoy Capitol Realty Inc. - Toronto, ON
Envoy Capitol Realty Inc., Brokerage Toronto

Its simple, when they book for the appointment - You charge . Then you go out and perform the requested service. Like any other professional you can set your own office policy and choose to charge a penalty for missed appointments.

The Listing brokers should have a motivation to make sure the conditional offer upon inspection can be performed - its ultimately in the seller's interest , to get her done and sold.

Jan 30, 2011 02:30 PM
Suzanne Taylor
Ultima Real Estate - Corpus Christi - Corpus Christi, TX
Home Sales In Corpus Christi, TX

I address this issue in the contract when making an offer on a home with no power and water.  So the listing agent would receive the bill if they dropped the ball.

Jan 30, 2011 02:39 PM
Russell Hensel
Comprehensive Building Consultants - Naples, FL

Thanks for the input, you guys ROCK!  I love it here in the rain...keep the comments coming please..

Jan 30, 2011 02:45 PM
Ellie Penaranda
239.776.5077 Downing-Frye Realty - Naples, FL
Naples Florida Real Estate - Waterfront & Beach Co

Rusell, This is like the chicken or the egg.  The seller and their agent have not scheduled the inspection, though responsible to make sure the utilities are on.  The buyer should be informed that they have to make sure their agent checks and confirms the utilities, or they will be charged for the extra time.  

Jan 30, 2011 03:07 PM