Good Customer Service is Good For Business

Real Estate Agent with Buyers Brokers Only LLC - MA Broker Lic 148149

Good Customer Service is Good for Business

The other day I wrote a post about the Benefits of Excellent Customer Serivce. I had experienced several days in a row of very good customer service, so much so that I felt the need to blog about it! There was one moment of customer service that I had left out of that original post in order to keep it at a decent length. So, as Paul Harvey would say, here's the rest of the story......

It had been a few busy days one right after the other, with a lot of tasks to complete. In the middle of all of this, I was contacted by a friend of mine, who had questions about selling her condominium in Canton MA and whether this was a good time to sell. I was able to answer her initial questions. But, as an Exclusive Buyer Agent, I knew that I wanted to put her in touch with a listing agent who would give the same customer service that I would provide and who would give her the best opportunity to sell her home at the best price. I immediately thought of Nina Rogoff - a fellow Active Rain member from the neighboring town of Sharon MA.

In between my other tasks, I was able to contact Nina, who promptly responded to my message and I provided her contact information to my friend. I know that they have been in touch and hopefully it will result in a successful sale for all involved. In the meantime, I have plans to meet Nina at Starbucks in Canton MA tomorrow so we can meet in person.

As mentioned in the earlier post, good customer service is the right thing to do. But, it is also good for business!

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Christine Smith is an Attorney and Exclusive Buyer Agent with over 25 years of experience in the real estate field. 


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Nor Yeretsian
Envoy Capitol Realty Inc. - Toronto, ON
Envoy Capitol Realty Inc., Brokerage Toronto

Thanks Christine, you nailed it Customer Service is King.


Nor Yeretsian

Jan 30, 2011 02:47 PM #1
Nina Rogoff
RE/MAX Executive Realty - Medfield, MA
Sells Real Estate!

Thanks, Christine! I'm looking forward to meeting you tomorrow!

Jan 30, 2011 02:52 PM #2
Christine Smith
Buyers Brokers Only LLC - - Canton, MA
Exclusive Buyer Agent & Attorney, Canton, MA

Thanks for stopping by and commenting, Nor!

You're welcome Nina!  See you tomorrow.

Jan 30, 2011 03:50 PM #3
Joetta Fort
The DiGiorgio Group - Arvada, CO
Independent Broker, Homes Denver to Boulder

I'm feeling so left out with all this love going around!  Good thing for you MA is so far away or I might crash your party. 

Jan 30, 2011 04:39 PM #4
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

Customer service . . . absolutely!  And that's all that you could want when you do have someone to refer.  Hope your coffee chat was a nice one!!

Jan 30, 2011 04:44 PM #5
Liz and Bill Spear
RE/MAX Elite 513.520.5305 - Mason, OH
RE/MAX Elite Warren County OH (Cincinnati/Dayton)

Christine, One of the nice perks of AR, finding that right referral candidate when you need it!

Jan 30, 2011 10:05 PM #6
Christine Smith
Buyers Brokers Only LLC - - Canton, MA
Exclusive Buyer Agent & Attorney, Canton, MA

Joetta...anytime you want to join us, you are welcome to! :)

Carla....We had a nice chat...and discussed customer service & the lack thereof!

Liz and definitely is a great perk!

Nina & I just met a short while ago.  We had a nice chat about lots of stuff, including our AR friends. Nina took a photo so I expect it to be up later today or tomorrow!

Jan 31, 2011 05:40 AM #7
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Christine Smith

Exclusive Buyer Agent & Attorney, Canton, MA
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