I agree that Libertas have sound systems and ethics in place.
I'd have to say however that I don't with the responsiveness........I find that I have to do alot of "chasing" to get responses to general landlord enquiries and it rarely meets the 48hrs target. Can be hard work sometimes.
Carolyn (my Property Mgr) is great......they are very quick to respond to tenent issues/emergencies...and I feel my units and tenants are well looked after.....I'd just like to see that urgency extended to general landlord enquiries. I guess you can;t have it all!!
Wanted to pass on the improvements I've seen since this e-mail back in May. Since then, Libertas have implemented a number of changes that have had a significant effect. I get visibility to all aspects of the status of my accounts on line (good accurate data)....and the few queries that I do have are answered in full, and in good time. My involvement now is bare minimum........just how I like it - gives me time to focus on what I should be......enjoying the summer!! .