In our business, we are often faced with many decisions. Our client service attitude and nature of extending a helping hand just becomes part of our job and joy as well. At times we get caught up in the moment and what is considered a character strength may indeed become a weakness to our responsibility as a Realtor.
As you approach the following, use caution and know when to apply the brakes.
Seller's Disclosure- do not fill it out for the client, even just a few blank areas. If there is a challenge for the seller, then have them seek the assistance of a relative, attorney, etc. By helping fill it out you just have extended your liability for possible wrong information or omissions.
Oh, just put my initials where I forgot to sign on a page .. says your client as you find some missing and the client is out of town. Big no to that!
Finalized copy of the contract is fuzzy, unreadable, I'll just attach one that is not signed to show what the blanks are suppose to read. Just get all parties to sign off of a fresh contract with agreed terms.
- Which leads to - fresh contract written up by the co-op agent - sends direct to your client to sign off and you do not proof.. I don't need to explain the problems of that decision.
- Square Footage - We added on to the home but do not have an appraisal or professional measurement to give us the correct size. Can't you just add the extra amount to the tax rolls living area reflected?
Words & Communication
- On a home inspection and repairs - Oh, the home warranty you will be receiving will cover that item, don't worry about that issue.
- I don't see any evidence of a foundation issue on this home. (But I see a lawsuit coming if you answer make that statement).
- Client asks .. what do you think this home is worth as you are visiting homes for a purchase? Have you done a CMA yet or researched information on the home? If not then you respond - I'll have to pull information on the neighborhood and share my findings with you before an offer is submitted.
- Which home do you like best, which one would you purchase? It amazes me that others will turn to us to help them with this important decision .. have them make a list of likes & dislikes to help them with their decision.
- When negotiating a contract - what would you offer or counter back? I always just love to say - Let's look over the research again, there are some choices on how you may proceed. The good news is there are choices and better news for me is that you get to make those decisions. This is your home and your comfort level.
- Square footage - what do you think the living area of this home is .. it just feels larger/smaller than what is reflected on the graphic? (offer out that you will check, if need be make it a stipulation of the contract it must measure at least so large in living area).
Applying caution and knowing when to stop in your tracks, step back and say no, trusting your instincts is acting acting responsibly. Providing a good explanation in a professional manner as to why you can't do something will give your clients the sense that you are going to watch their backside as well to stay out of bad decisions. Resisting the temptation of feeling the need to answer questions without proper expertise so you will appear to be knowledgeable is just a ticket to a lawsuit. Experience shines as you employ caution and know your limitations.