What Lender issues???

Real Estate Broker/Owner with Kreative Realty LLC 95051

I don't believe it! I have recently been working with a company's Sr. Loan Office for the past 3 months with my client. And we have encountered some problems, and I'd love my AR members feedback on this post.

I'm in Alabama the lender is in Arizona, in my opinion that's the first problem.

The lender has not given the buyers a detail check off list of what is required of them.

The lenders assistant is a sweet lady but....

The Sr Loan office is a true piece of work.... :(

I admit I made an error on the contract in January by not adding the spouse, but that problem has been fixed and taken care of.

I have been informed by the Sr. Loan office at this bank that if it wasn't for this minor error then all of the needed documents to allow my clients to close could have taken place.

Now this is where I need your feedback

The loan office has not requested VOE/VOR/DD-214/Bank Statements/ and other documents from the buyers until a few days ago but yet he feels I'm the reason for this deal not closing.

I have gained a rapport with the Listing agent and she has tried several time to contact the lender with questions as to what is the hold up etc...in a very professional manner.

Well this guy....the Sr. Loan Officer has replied very offensively has called her pathetic and has been very condescending with everyone involved in this transaction.

How would you handle this problem....Now remember we still haven't closed on the property? And I have a copy of all correspondence.


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Charlie Ragonesi
AllMountainRealty.com - Big Canoe, GA
Homes - Big Canoe, Jasper, North Georgia Pros

you are in a hole So the question is do you stop digging or what. I think you have to maybe go over the senior person or at least tell them that the deal may fall apart so please get on the stick.Your options are really limitied

Feb 10, 2011 03:06 AM #1
Julie Parrilli
Finance of America Mortgage - Geneva, IL
USDA/FHAVA Mortgage Guru

Very unprofessional...Im sorry you  and your buyers are going through this.  This gives a bad name to LO's. 

Feb 10, 2011 03:07 AM #2
Gladys Webb
Kreative Realty LLC - Tuscaloosa, AL

To All Mountain Realty--I've explained this to the Lender yet he feels I'm the problem or I caused the Problem. What I don't understand is why doesn't he admit they are not on their job its makes the buyers think I'm not working for them when in fact I am...Its been rough but I think the Sr. Office still has to report to some one so I'll file a complaint after the closing.

To Julie, that's my point exactly....Unprofessional!

Feb 10, 2011 03:32 AM #3
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