Serve Up a Little Professional Kindness

By
Real Estate Agent with Keller Williams Realty

 

Jamie's Photo for her Receipe BookI recently read a few posts from a few of our ActiveRain finest members and there appeared to be a common theme .. lack of professionalism and lacking compassion experiences from their fellow Realtors in the business. 

As a Realtor and professional we wear many hats.  But no where is it written that in order for a Realtor to represent their clients they need to act irresponsibly or without a kind heart. 

I believe success comes to those who not only are business astute but know how to establish wonderful relationships and be the Realtor others love to do transactions.  One must become the magnet that others are drawn towards because they have earned the reputation of doing their job, fun to work with, care about their clients and have a spirit of understanding.  Our job is not to win a battle but to facilitate a negotiation by removing emotion and helping the parties mutually come to an agreement.  It starts with the Realtors maintaining a professional atmosphere in communication with listening and respect. 

Communication ... a common theme I read over and over.  Very poor, no returned calls which results in frustration and most likely hampers the negotiation where a mistrust develops and failed opportunity.  If an agent cannot communicate on the onset of an offer how in the world do you think this process will improve?  Start out poor and the perception is will end poorly.

Compassion - not all things can be perfect at times and there are circumstances that may be present that deserve understanding.  You never know what goes on behind the scenes in people's lives.  Be cautious in jumping to conclusions and never leave feedback that is not professionally worded.  A thought can be expressed without being blunt.  Be the Realtor when discovering there is a problem to offer a helping hand instead of a stinging comment or attitude.

In this wonderful profession we have many opportunities.  We can elect to be the best not only as a professional knowledgeable in the business but extends courtesies of returned calls and a caring heart.

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Rainmaker
1,563,164
Gary L. Waters Broker Associate, Bucci Realty
Bucci Realty, Inc. - Melbourne, FL
Fifteen Years Experience in Brevard County

It does not hurt to try to be understanding, compassionate and forgiving for one day each of us may need a bit of it ourselves!

Feb 22, 2011 01:06 AM #1
Rainmaker
3,619,236
Kristin Johnston - REALTOR®
RE/MAX Realty Center - Waukesha, WI
Giving Back With Each Home Sold!

These are words to live by, or a post to live by COnnie....there is so much anger and hatred in the world today....can't we all just get along? :-)

Feb 22, 2011 02:03 AM #2
Rainer
86,892
Gary S. Thompson
RE/MAX Masters - Cottonwood Heights, UT
Broker Associate, Realtor, CRS, SRS, SFR, e-Pro

Well said, I just read a book called "Awesomely Simple" by John Spence, there was a small part that talked about how to create anchors to change some of those behaviors. …And doesn't it feel great when someone treats us right? I am going to try harder to be compassionate and more patient. 

Feb 22, 2011 02:05 AM #3
Rainer
261,248
Connie Goodrich
Keller Williams Realty - McKinney, TX
CRS ABR (McKinney Realtor)Texas

Gary W. - It goes to the saying .. treat others as we would love to be treated ourselves.  One fault I find are people being reactionary instead of seeking to understand.  Sellers & buyers may act or have a reaction drawn from what they have experienced or something going on.  It is up to us a Realtors not to pass judgement but help take this emotion away and inject understanding in the process to our clients. 

Kirstin - I agree - we as professionals should be the ones to set the example.  Our clients tend to follow how we react and what we say.  That is why it is best to think before reacting and then pulling our client off of the task at hand and into emotion.  Getting along is key!!

Gary T. - Sounds like a wonderful book and I will make note and place it on my to read list.  Mutual benefit, it feels good and the other person feels good .. win-win.  The other choice is a lose - lose!

Thank you to all for your comments and visit to my post!  It is much appreciated.

Feb 22, 2011 02:42 AM #4
Rainmaker
611,302
Judith Parker
ProStead Realty - Charlotte, NC
CRS, GRI, CMRS, Charlotte, NC

Hi Connie, great post.  The golden rule is a great rule...Do unto others as you would have others do unto you.  You are so correct...we have many opportunities and one is as a role model.  Your last two sentences were excellent.  You are such a wonderful and caring professional. Thank you!

Feb 22, 2011 12:52 PM #5
Rainmaker
861,650
Gabrielle Kamahele Rhind
KGC Properties LLC, Tucson Property Management & Real Estate - Tucson, AZ
Broker/Owner

GOOD MORNING CONNIE!  Lovely post!  Personality, being kind and just a little simple consideration for others makes a huge difference - towards other agents and your clients. 

Feb 22, 2011 10:19 PM #6
Rainer
194,647
Stephanie Stringer
First Choice Loan Services NMLS#210764 - San Antonio, TX
Mortgage Loan Originator

Connie- Great post.   I agree with you.  It's all about having a big Heart.  If someone really cares about their business and personal life, it will definitely show with acts of kindness.

Feb 23, 2011 04:28 AM #7
Ambassador
1,896,212
Gary Woltal
Keller Williams Realty - Flower Mound, TX
Assoc. Broker Realtor SFR Dallas Ft. Worth

Connie, I personally am amazed how the negotiation can get real slow when all we are talking about is price, say several thousands of dollars apart. People can mull for days, but then again it is there money. But you translate it into monthly payments sometimes it is pocket change. Well at least the way I think about it. I don't think many agents can do the translation.

Feb 23, 2011 07:40 AM #8
Rainmaker
1,806,673
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co. Notary Services, retired Realtor

I am amazed at how much ego I find in our profession and the more ego the less professional.

Feb 23, 2011 02:24 PM #9
Rainmaker
841,158
Joshua Zargari
MJ Decorators Workshop LI staging and home decorating - Lynbrook, NY
MJ Decorators Workshop

Good morning Connie, Thank you for sharing this great post with us.

Have a great day!

Feb 23, 2011 11:18 PM #10
Rainmaker
1,042,960
Charles McDonald®
Charlottesville Solutions - Charlottesville, VA
REALTOR®, Principal Broker®, Owner

Very nice!

I just subscribed to your blog

your friend in Charlottesvile Virginia

Feb 24, 2011 12:12 PM #11
Rainmaker
505,000
Teral McDowell
Referral Patners LLC - Murphy, TX

Connie, all of us are glad that you came back to the Rain to share your words of wisdom with us; thank you.

Feb 25, 2011 03:56 PM #12
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Rainer
261,248

Connie Goodrich

CRS ABR (McKinney Realtor)Texas
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