Special offer

Remember your manners when shopping for homes.

By
Real Estate Agent with Compass

When you have your house on the market, you can expect DAILY interruptions in your routine.  Buyers will come see your house for weeks, sometimes months, before one makes an offer.   I prepare my sellers for this and most of them get it and are troopers about the process.    I have a house on the market owned by very conscientious, refined, well mannered sellers.  True gems.  Every time I set foot in the door they make me a cappuccino.   I am a very lucky Realtor.  And they are troopers about the constant showings.

They live in the house because it is not sold yet, and that's the plan.  Pretty normal for many sellers, I believe.  I would also assume there are many other sellers out there like this.  Just nice people who are trying to live their lives with daily interruptions!   They have very simple showing instructions.   Call ahead with one hour's notice.   I am very strict with my sellers on showing instructions, encouraging them to let people in without a lot of fuss.  I prepare them that this might always not happen that way and explain to them sometimes buyers can impulsively want to see a house.   But that's not what this is about.  

There is a violation of common courtesy that some agents and their buyers commit that is  akin to eating like this guy to the right ---- >

Most of these people probably would not eat this way - but they don't think twice about waltzing into people's homes unannounced.

We've experienced some basic violations of common courtesy here, and I'd like to remind buyers and buyer's agents of the following:

 

  • Please call ahead if it says call ahead.  Don't assume all homes are vacant, they are not.  A Realtor showed up unannounced, when they were not there.  They came home to lights on, a Realtor card on the table, and a toilet paper roll on the floor of the bathroom.   Not Earth shattering, but a bit unsettling to think people were in your house while you were out without telling you.  Please just call ahead as the showing instructions ask?  And leave the place as you found it (TP back on holder, thank you very much).  What if they had of been there, doing something that maybe did not need to be interrupted?  That's their right to decide whether or not you can enter their home.
  • People have pulled up outside and started walking the property.  Really?   Just walk around on the property?  Again, (yes beating a dead horse here).  Please don't assume the house is vacant just because there's a For Sale sign on it.
  • Don't ask 20 questions of the sellers  in their driveway if you are not really interested.   One set of buyers monopolized 2 hours of their time, 2 days in a row, asking questions about every little detail of the house.   When I called the agent for feedback, there was ZERO interest.  Buyers -  if you are not interested in the property, please don't pepper the sellers with questions just for your edification.  That is rude.  It gets their hopes up AND is just a big waste of their time.  And agents really should know better.
  • Narrow down a time or reasonable timeframe.  You are not the cable guy.   Another agent called and gave a 2 hour window.  When my seller, very politely asked her if she could narrow it down a bit more, she said "no, I think that's short enough."   !@>##$$???   My seller is a sweetheart and did not dig in her heels (most others I think would have).    If a seller tells you to narrow it down, NARROW IT DOWN.  You don't get to say no.   It's the sellers right to say when you can see the house. 
  • Agents - leave a card in occupied homes.    It is a courtesy to the seller to let them know you showed up after you called.  They left their home for 2 hours for you to show it and have no way of knowing if you did if you don't leave the card.
Please buyers, and buyers' agents, remember that having your house on the market is not easy.   The seller might be in the middle of making a gourmet meal that requires constant stirring and get a call and you have to leave.   The seller might have friends over, or entertain out of town guests.    They are not waiting around for your call.  Yes, they know their house is on the market and expect interruptions, but please remember that this is still someone's home and give them the courtesy of showing it when it is not a total inconvenience for them.   

If you are looking for sound real estate advice in Northern Virginia - give me a call.  I work pretty evenly with both buyers and sellers and know how to advise each party to make the home buying and selling process smooth and productive!


 

Chuck Carstensen
RE/MAX Results - Elk River, MN
Minnesota/Wisconsin Real Estate Expert

It seems more and more that other agents just barge in on showings.  Also asking questions on homes your not interested in is a waste of time for everyone.

Mar 03, 2011 12:15 AM
Dennis Duvernay Broker/Owner
Hillview Realty - Northbridge, MA

Nice post Coral...common courtesy will go a long way in this business....unfortunately we are seeing it less and less these days by some....can be very frustrating.

Mar 03, 2011 12:22 AM
Peggy Chirico
Prudential CT Realty - Manchester, CT
REALTOR® 860-748-8900, Hartford & Tolland County Real Estate

All good suggestions.  It's unfortunate that some people think all houses are vacant!

Mar 03, 2011 12:22 AM
Nina Gail Betancourt Morgan
NatureWise Realty - Evans, GA
From Waterfront to Mountaintop

What a shame it is that there are so many instances in our industry where things are not handled as they should be. Thanks for the psot and gentle reminders.

Mar 03, 2011 12:32 AM
Joyce Herr
Prudential Lancaster Real Estate - Lancaster, PA
Lancaster County & Beyond

All very basic and common sense tips that some forget when home buying. It's the "all about me" syndrome, isn't it?

Mar 03, 2011 12:35 AM
Keith Vermilyea
Boise Homes Realty brokered by Found It LLC - Boise, ID

Coral ~ thanks for the reminders, you made some great points.  One thing I might add as an agent who works with many buyers.  I might not be the cable guy, but when I have out of state buyers interested in many properties in far reaching areas, I might need that extra time if my buyers like to linger in properties.  I agree that we don't get to say no to the seller, but we can eliminate the house from the list if it does not fit into the schedule.  I usually offer a one hour window, but there are instances when that may not be enough time.   

Mar 03, 2011 12:38 AM
Kathryn Maguire
GreatNorfolkHomes.com (757) 560-0881 - Chesapeake, VA
Serving Chesapeake, Norfolk, VA Beach

Such simple advice but it is a shame that more people fail to think of how they would feel if they were in the seller's shoes.  I also call the agent when I am done at an occupied home so that they can call the seller and tell them to come on back home.  

Mar 03, 2011 12:51 AM
Coral Gundlach
Compass - Arlington, VA
Real Lives. Not Just Real Estate.

Chuck, I know.  A colleague of mine showed so much class regarding this same house - she told me her buyers wanted all these details, but were unsure of their interest.  She told them - "I am not going to bother the sellers and their agent with a bunch of questions until you are sure you are interested."  Agents need to manage their buyers.

Dennis - Yes.   It seems we as a society are losing our grip on basic courtesy sometimes.

Peggy - Indeed.  They just assume it is and can walk the lot or show up on the front door.  I would never assume that!

Joyce - Thanks!  You described it well - they forget about the other party involved completely.

Keith - That's an interesting persepctive.  I work with lots of out of town buyers too and have never spent two hours at a showng - are you saying they sometimes linger that long?  Mine take 30 minutes maybr 45 max.  If you have great details to discuss about the house, it doesn't need to be IN the house.  Sometimes we linger longer if it's vacant, but not if we know the seller left just for us.  Now if you are saying you might not hit the hour window, can't you just call back and tell the seller rather than making them vacate for 2 hours while your buyers linger at other houses?

Mar 03, 2011 12:51 AM
Coral Gundlach
Compass - Arlington, VA
Real Lives. Not Just Real Estate.

Kathryn - that is so nice, and I am not surprised you do that.   Literally, sometimes a seller leaves JUST FOR YOU.  So let them know when you are done!  Great idea.

Mar 03, 2011 12:52 AM
Chris Ann Cleland
Long and Foster Real Estate - Gainesville, VA
Associate Broker, Bristow, VA

Great post.  I have such an issue with unscheduled door knocks with an agent and their buyers just standing there.  That's my pet peeve.

FEATURED IN THE GROUP:  BARTENDER, MAKE IT A DOUBLE.

Mar 03, 2011 04:17 AM
Jay Markanich
Jay Markanich Real Estate Inspections, LLC - Bristow, VA
Home Inspector - servicing all Northern Virginia

Once on New Year's Eve, when our house was for sale, an agent dutifully called just seconds prior to entering our house.  The selling couple did not hear the phone.  The agent and buyer opened the closed master bathroom door to find the couple enjoying a bubble bath. 

The time - 930pm.

Mar 03, 2011 09:52 PM
Coral Gundlach
Compass - Arlington, VA
Real Lives. Not Just Real Estate.

Chris Ann - thanks for the martini feature - my favorite group!

Jay - REALLY?   OMG!!!  You have to be making this up.

Mar 03, 2011 11:49 PM
Jay Markanich
Jay Markanich Real Estate Inspections, LLC - Bristow, VA
Home Inspector - servicing all Northern Virginia

No.  I am a Scoutmaster.  Number one in the Scout Law is trustworthy.

Mar 03, 2011 11:55 PM
Keith Vermilyea
Boise Homes Realty brokered by Found It LLC - Boise, ID

Coral ~ what I meant to say was that there can be many homes to show and often a relocating buyer will only have a day or two to tour homes before they return home.  If you have six or more homes to show, and the buyers likes to linger then it's easy to get off schedule when the homes are miles away from each other (some of us in the Wild West work large areas).  I find that sellers are more comfortable with a two hour window than a call from me asking if they can adjust or change the appointment because we are off schedule.  If a seller balks at a two hour window I can usually negotiate something with them that is mutually agreeable.  I agree that one hour is usually sufficient, but when working with relocation buyers (which I do quite a bit of) who are unfamiliar with the area it may not be...

Mar 04, 2011 07:47 AM
Coral Gundlach
Compass - Arlington, VA
Real Lives. Not Just Real Estate.

Keith, thanks for the follow up.  I like how you said you "can negotiate something that is mutually agreeable" - that's exactly what we should do!  Not just say "no, two hours is short enough and you just need to deal" which is basically what this agent said.

Mar 05, 2011 12:15 AM
Cara Marcelle Mancuso
Golden Girls with SW Desert Homes - Tucson, AZ
Call a Marana neighbor, I'm THERE!

And PLEASE wipe your shoes or remove them when it's muddy outside and there's brand new carpeting inside.  ARGH!!!!!!!!!!!!!!!!!

Mar 07, 2011 02:00 PM
Susan Haughton
Long and Foster REALTORS (703) 470-4545 - Alexandria, VA
Susan & Mindy Team...Honesty. Integrity. Results.

I just don't understand why common courtesy is in such short supply, but it certainly seems to be.  So many buyers' agents seem to think they have the only buyers in the market and sellers should accommodate their every whim. 

Mar 09, 2011 03:53 PM