Telephone Purgatory in Columbia, Missouri

Mortgage and Lending with USA Mortgage NMLS: 156613 | MLO-1192

Trapped in Telephone Purgatory?

Use These Short Cuts and Break Free

Does this scenario sound familiar? Your latest credit card statement comes in the mail, and there's an error. You know that it needs to be dealt with, but for some reason you keep putting it off. Then it hits you. The reason for your procrastination is that you just cannot bear the thought of calling "customer service". Just the idea of facing a telephone maze of pressing buttons and repeating personal information over and over again is so daunting, so loathsome, you actually consider just paying the charge.

The good news is your days of wallowing through the Dante's Inferno of customer service phone systems are over. Thanks to a computer programmer/blogger named Paul English, you can now talk to a real human being in a fraction of the time. You see, Paul and his Internet friends have taken the time to compile a list of some major companies along with shortcuts you can use to reach an operator on their systems. Here are some examples:

America Online® - Press 0 at each prompt

Bank of America - Press 0 at each prompt

Citibank - Press 0# 0# 0# 0# 0# 0#

e*Trade - Press # # # #

- Say "agent" immediately, then "no."

MasterCard® - Press 000 at each prompt

To see Paul's entire list of company phone numbers and instructions, simply log on to  and click on the "Customer Service " link. You may even want to create a bookmark to the website on your computer both at home and at work.

Mr. English is completely dedicated to the customer service cause. Along with publishing this potentially time-saving information, Paul provides the ability to rate a company's customer service and allows anyone with information about bypassing customer service phone menus to contribute what they know.

Companies are constantly changing their phone systems, so Paul's list is always in flux. Lucky for us, the most current information is only an Internet connection away.

If you know of any helpful or time-saving websites, please call me.
I would love to hear about them!


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Brad Hornshaw
Brad Hornshaw Realtor Lynnwood, Bothell, Everett - Lynnwood, WA
Realtor, Listing Agent, Buyers Agent, Investments

Hi Reza

Now that is some information worth knowing Thanks for sharing.........Brad

Mar 03, 2011 06:54 AM #1
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Reza Abadi

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