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What Would You Do?

By
Real Estate Agent with Online Real Estate Agent Training

I can't count the number of times I am asked this question during a real estate transaction. At virtually every turn buyers are asking me "What would you do?"  I know they are looking to me for guidance but the bottom line is I'm not the one buying a house or even looking to buy a house.  I also know that they are extremely anxious because this is a huge purchase, but I truly cannot tell them what to do.

The first time I hear this question is when they find a house that they really like.  After weeks of searching they begin to feel as though they will never find the house of their dreams, but when a house comes along that meets most of their needs...they panic. "It has AB & C, but it doesn't have Z, what would you do"?   Of course the simple answer is to say, "Make an offer". But you need to add a bit more "fluff" to your response.  You might say something like, "if this house has most of the amenities you want, then you should consider making an offer".

The next time I usually hear "What would you do"is when we are reviewing the comparables for the property.  In many cases, the numbers speak for themselves, so the seller would be looking for something in the range of the comps...usually.  So the buyers need to decide what the house is worth to them.  As their Realtor, all you can do is compare condition and location of the various properties that have sold.  You can also compare the property to all of the other properties they have seen in the area.  But the bottom line is it's their decision.

This question will pop up a few more times throughout the transaction:

  • During the negotiation process...sales price, closing cost assistance, length of contingencies, home warranties, home inspections...the list goes on and on
  • Negotiating the home inspection items
  • Requesting a credit or having the seller do the repairs
  • Removing the various contingencies
  • Negotiating walk through items

I have to confess, when I am asked this question I would love to say, "Grow up and make a decision, I'm not the one buying a house".  But in reality, your buyers know what they should do, they are just looking for reassurance from an expert...and that expert is you and me.  So let's do our job, be patient, be nice and help them navigate through the home buying process because while we do this every day, this is a new experience for them. 

Posted by

Candy Miles-Crocker

Real-Life Real Estate Training

Clark Cook
1st Choice Realty of Fayetteville, LLC - Fayetteville, NC
Marketing Homes For Sale In Fayetteville NC Area

Hello Candy, Welcome and Congratulations on the feature! We are often asked for guidance but most often our clients want reassurance that they are making the right choice. Answering with a carefully crafted question that causes them to examine their why, usually works best. i.e., Would you feel comfortable making a FULL Price offer? Or, How would you feel if we found out that the seller just accepted another offer? Based on their response, lead them to the obvious decision. If there is no feeling of loss keep looking, otherwise write the offer!

Remember, if it feels RIGHT and they can see themselves living there... and they ask "what you would do?" Simply respond with: We need to write and OFFER!!!

Mar 08, 2011 02:30 PM
Janet McCarthy
San Diego Homes Guide - San Diego, CA
Broker Associate

Honestly, the answers seem so easy and obvious from my stand point.  But when I have buyers/ sellers that are so needy, I recognize that they are afraid.  Their afraid of making a bad/wrong decision and getting stuck like so many homeowners did only a few years ago.  It's tough selling real estate these days and that's why it's more important than ever to know your market.

Mar 08, 2011 02:56 PM
Lynda Eisenmann
Preferred Home Brokers - Brea, CA
Broker Associate ,CRS,GRI,SRES, Brea,CA, Orange Co

Hi Candy,

Good questions and I'm sure it happens to many of us...especially someone like me who is "seasoned' (ok old) in r.e. especially when I'm working with younger consumers that were referred to me.

I think it's important for us to remember the things we do daily, weekly etc. are things they may only do a few times in their lifetime.  At times when I'm asked things like that I'll give them some options to hopefully help them make their own decision.

Congrats on your feature!

Mar 08, 2011 02:58 PM
Hella Mitschke Rothwell
(831) 626-4000 - Honolulu, HI
Hawaii & California Real Estate Broker

Candy: I like to tell them what the consequences are pro and con when they ask that. I do caution my clients sometimes when they get too enthusiastic, slow them down a little. Some people buy a house faster than a pair of shoes!

Mar 08, 2011 03:03 PM
Christine Smith
Buyers Brokers Only LLC - www.BuyersBrokersOnly.com - Canton, MA
Exclusive Buyer Agent & Attorney, Canton, MA

Great post & welcome to AR!  People do ask that a lot, don't they?  I usually try to direct it back to them as it is their decision.

Mar 08, 2011 03:50 PM
Lizette Fitzpatrick
Lizette Realty - Richmond KY - Lexington, KY
Lizette Realty, Lexington KY MLS - Kentucky Homes

I never mind giving my opinion if asked. Clients often look to us as experts.

Mar 08, 2011 03:52 PM
Brenda Noffert
Realty world Alliance - Wichita, KS

Great post!  I love helping people realize what they already know but know that they know.

Mar 08, 2011 04:18 PM
Evelyn Kennedy
Alain Pinel Realtors - Alameda, CA
Alameda, Real Estate, Alameda, CA

Candy:

The only thing one can do when asked that question is to present all the facts, pro and con and let the client make the decision.  I don't tell them what I would do, because as Lisa #5 said I am not them.

Mar 08, 2011 04:38 PM
Lee Bothast, CRS
Coldwell Banker Residential Brokerage - South Pasadena, CA
2nd Generation Pasadena Area Realtor

I do indeed get this question frequently and my usual response is, because it's true, "I can't answer that question because it's not my house!" However, it should definitely be followed by some good conversation and guiding questions that helps them come to their own conclusion. We are here to help, not to tell them what to do.

Mar 08, 2011 05:42 PM
Torgie Madison
Quicksilver Real Estate Solutions, LLC - Portland, OR
Websites and Contact Management

Now days I think Realtors have to be part therapist! You have to know how to steer a client towards a good decision, but you can't make that leap for them. One of my favorite pieces of advice is that sometimes, you just need to sleep on it!

Mar 08, 2011 06:21 PM
CA COASTAL ESTATES Lauren Selinsky Perez CRS
California Coastal Estates - Aliso Viejo, CA
"Your Real Estate Broker" #oclauren

Candy~ I was just about to SUGGEST> when I realized it's already done... (Love when that happens...) I don't think that it's every transaction, but you can bet every other transaction that my clients ask me that same question.... Especially, when they really want the property and it's obviously a buyers market... The question I ask them, "How much do you really want the property?" They, then know what needs to be done. ;)

Mar 08, 2011 06:27 PM
Tom Arstingstall, General Contractor, Dry Rot, Water Damage Sacramento, El Dorado County - (916) 765-5366
Dry Rot and Water Damage www.tromlerconstruction.com Mobile - 916-765-5366 - Placerville, CA
General Contractor, Dry Rot and Water Damage

Great post Candy. I think that sometimes we forget the "major" that is about to happen, a buyer sometimes needs a little assurence from someone close to the deal.

Mar 08, 2011 07:16 PM
Thomas Staples
La Rosa Realty - Ocoee, FL
(407) 476-4993
Great post! Just present the facts. If a buyer loses their first offer for a wonderful house over a lowball offer they learn quickly for the next one!
Mar 08, 2011 11:19 PM
John Howard
Century 21 LeMac Realty - Mountain Home, AR
GRI, Mountain Home, Arkansas 870-404-3614

Candy,  Great thought provoker....I agree that it is their decision, but when asked for my opinion I will give it.  With disclaimers of course...

Mar 09, 2011 12:41 AM
Candy Miles-Crocker
Online Real Estate Agent Training - Chevy Chase, DC
Realtor - Real-Life Real Estate Training

Thanks to all of you who took the time to make these wonderful comments.  I am somewhat late in responding due to the small glitch AR is having with emails.  I also want to thank Charita for re-posting and suggesting!  I love my clients and only want the best for them...so I gently guide them through the process.  I will say that I am extremely honest with my clients when it comes to price, condition and location but what I can't advise them on is what I call the "love factor".  If they love it and can't live without it...then virtually everything else goes out the window!

Mar 09, 2011 12:42 AM
Dave Sulvetta
Dave Sulvetta, eXp Connection, Gloucester County Realtor - Gloucester Twp, NJ
Realtor

If asked, I too will give my opinion, followed by the disclaimer - "this is my opinion and you may disagree". However, I also beleive the client is looking for guidance, which I will help with.

Mar 09, 2011 01:56 AM
Rachell Jackson
Charles Rutenberg Realty - Naperville, IL
Realtor, Naperville, Oswego, Plainfield

Candy - Awesome post, I often think the exact same thing.  So I proceed to offer my POV with disclaimers. 

Mar 09, 2011 03:24 AM
Nancy Timberlake
RE/MAX Shoreline - Portland, ME
REALTOR - Southern Maine

So true---i think they are looking for a sounding board to help them decide.  You sometimes need to turn it back to them with open-ended questions.

Mar 09, 2011 07:35 AM
Christine Donovan
Donovan Blatt Realty - Costa Mesa, CA
Broker/Attorney 714-319-9751 DRE01267479 - Costa M

Candy - I see it as part of our "job" to help the client answer this question and get comfortable with their decision.

Mar 09, 2011 01:36 PM
Candy Miles-Crocker
Online Real Estate Agent Training - Chevy Chase, DC
Realtor - Real-Life Real Estate Training

Christine, you are so right...our clients really just want to feel like they are making the right decision and our job is to ask the right questions to help them determine if it is the right decision for them.

Mar 10, 2011 03:10 AM