I recently got to start calling LBPS for a short sale. Everytime I called I waited on hold for about 30 minutes. Then every person I talked to gave me a different answer. We had an offer in, but we got foreclosed on. OH and we had all the financial documents from the seller they had requested. Why... well they said since the BPO hadn't been done they couldn't postpone the sale, even though I had been told if I got an offer in they would postpone the sale. I asked why the bpo hadn't been ordered but got different answers. What a mess. I think they have one of those big spinning wheels they spin and give us an answer on where the spinner lands.
Update - I called again after the "sale date" and they had post poned the sale, dispite what they told me. Then without telling me they had a bpo done. The BPO came in higher than the sale price 3 years ago. How was that possible. I am trying to work with them. I don't know who did the bpo or where they were from, but they couldn't have been a local agent. I sent my own comps to them and they said they are going to look in to it and call back
Here is the 3rd party number. 888-917-6004 10am-7pm eastern time
Update - Ok, so now that I have my negotiator,things are looking up. I was able to dispute the bpo and they reviewed my comps. Also, he responds in a timely matter and we have approval and are moving towards close.
One tip- I didn't get the negoiators name until the owner and I called together.
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