I am so frustrated because I have been working on a short sale for months. When I first got the listing the bank was great - they were calling me for updates every couple of weeks. It took about 5 weeks but I got an offer on the property.
Upon receiving the offer I did a complete package including the financials, HUD, Hardship Letter, BPO and all the additional backup I had to prove the hardship. I repeatedly called for weeks and no reply. When I finally was able to speak to the rep. they told me they never received the offer - so is submitted again. Still no reply.
During this whole ordeal the buyer got tired of waiting and moved on. I just got another offer and I need to resubmit everything again and I called for an updated payoff so I could have as accurate of a HUD as possible. Since I was now dealing with customer service they did not want to release any information because they said my authorization to release information was only good for 2 months!!!
Needless to say that did not go over well with me as it is not my fault they are dragging their feet. Now they want me to have a new release signed and faxed back to them. Errhhh! So after speaking to a manager they agreed that they could talk to me - but even after going through all of that they are telling me it will be 14 days before I can get a payoff! What - are they nuts??
I will submit my new offer with an HUD that has numbers that are hopefully accurate - but I have no idea how much they have added on for foreclosure fee's since when we got the first offer they had only missed 1 payment. It is not 5 months later and they are still dragging their feet.
There has got to be a more streamline way to get these done!
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