In a part of our industry that is notorious for poor communication, mismanaged files and the like, I've found that lately the short sale processors and negotiators are becoming much more proactive in their approach to the file/deal. Just in the last couple weeks, I've been contacted by Citi, B of A (I know, amazing right?) and a small lender out West called Vericrest. All of the reps from these institutions called me very early on in the process to let me know they were assigned to the file and to give me updates on required docs or the number to their direct line and thier email address(es).
Now I don't know how much it will help our timeline, as none of the aforementioned deals are that close to closing, but it's good to have the direct and open communication. Being in touch with your seller/buyer's agent often and with updates is an integral part of getting short sale files closed. It's the ones that linger for weeks at a time with no new news from the lender that make the deals fizzle out.
Let's hope this positive trend continues as there are millions more families out there to help, and with the lender/servicer on board early, there's a much better chance of getting these files closed and helping our clients move on with their lives.
Are you seeing much of the same?