Proactive Short Sale Processors/Negotiators

Real Estate Agent with RE/MAX Affiliates

In a part of our industry that is notorious for poor communication, mismanaged files and the like, I've found that lately the short sale processors and negotiators are becoming much more proactive in their approach to the file/deal.  Just in the last couple weeks, I've been contacted by Citi, B of A (I know, amazing right?) and a small lender out West called Vericrest.  All of the reps from these institutions called me very early on in the process to let me know they were assigned to the file and to give me updates on required docs or the number to their direct line and thier email address(es).

Now I don't know how much it will help our timeline, as none of the aforementioned deals are that close to closing, but it's good to have the direct and open communication.  Being in touch with your seller/buyer's agent often and with updates is an integral part of getting short sale files closed.  It's the ones that linger for weeks at a time with no new news from the lender that make the deals fizzle out.  

Let's hope this positive trend continues as there are millions more families out there to help, and with the lender/servicer on board early, there's a much better chance of getting these files closed and helping our clients move on with their lives.


Are you seeing much of the same?




Posted by


Nick Dailey (CDPE) - Short Sale & Investment Specialist - Northern Kentucky & Greater Cincinnati

Helping families in Northern Kentucky avoid foreclosure.  Northern Kentucky MLS listings of homes for sale.  


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Pat Murphy
Lien Search Pro - Sarasota, FL
Short Sale Negotiator

I have had a few call me in the past, and yes it was surprising to say the least.

I think the best one I ever had was a short sale processor at Chase (of all the lenders!) called me to ask me where was my short sale package?  I hadn't even received all the documents from the Seller yet to even begin submitting to the Lender, however, the Seller had already notified the lender that we were handling the negotiations so the Lender was hounding me every day for a week asking me if I had faxed everything in yet because they wanted to order the BPO.

It was the first time a lender had ever chased after me for documents, and I in turn was waiting on Seller signatures.  I've never had another lender be that pro-active on a short sale before.  It was quite surprising, considering some of the things I've seen Chase short sale staffers do.

Let's hope this is a trend that continues, but I'm not holding my breath.

Mar 24, 2011 11:34 PM #1
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Nick Dailey

RE/MAX: Northern Kentucky Real Estate - NKY MLS - Short Sale
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