Bank of America Makes Another Boo Boo!

Real Estate Agent with Novella Real Estate

My friend Leigh brown in Charlotte, N.C. had clients who purchased a Bank of AMerica Short Sale.  AFTER closing BoA sends the Trash It Team out to the house!

The Trash It Team is industry jargon, for the guys who go in to "take the trash out" on foreclosed homes.  Typically they only go into homes that the bank ACTUALLY owns.  These people often need to break locks to enter homes, because the bank does not have the key.  Foreclosed homes are often very messy.  People often take anything that is not nailed down and leave every piece of garbage they don't want.

So no one would ever dream that the home they own would be invaded by a Trash Out Team!  Just the thought of this is scary.  Imagine coming home to find every belonging you own, gone!

Here's a TRUE story as told by Leigh.

Protect yourself folks!  Friends don't let friends deal with Bank of America!

Comments (23)

John Saari
Worcester, MA
"The Mortgage Buddy"

BOA strikes again. They need to fire some people and take out their own trash.

Mar 15, 2011 04:24 PM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude


I have a great deal of respect for Leigh, and this is despicable. This is a story that needs to be shared. Unbelievable, or maybe it isn't. Sounds like potential lawsuit material.


Mar 15, 2011 04:35 PM
Diane Lipps
DA Rock of Homes - Broker/Owner/REALTOR (469-879-1301) - Rockwall, TX
Broker "Lake Ray Hubbard Real Estate"


that is definitely a buyer beware episode!  The right hand does not know what the left hand is doing. (or maybe it does, but doesn't care)

Mar 15, 2011 04:59 PM
Wanda Thomas
Montana Homestead Brokers, Broker, CRS, GRI, SFR, RN - Billings, MT
Billings Montana Real Estate

I'm wondering how frequent this really is?  I hope it's a bizzare rare occurance. 

Mar 15, 2011 05:22 PM
Loreena and Michael Yeo
3:16 team REALTY ~ Locally-owned Prosper TX Real Estate Co. - Prosper, TX
Real Estate Agents

Now that's scary... I wonder how do people in BOA speak to each other? They foreclosured on my listing when I have an offer and a close to appraisal price offer. Boo Boo.

Mar 15, 2011 11:26 PM
Margaret Goss
Baird & Warner Real Estate - Winnetka, IL
Chicago's North Shore & Winnetka Real Estate

The madness just continues . . . one would think all the bad press they are getting would make them clean up their act.

Mar 16, 2011 12:59 AM
James Dray
Fathom Realty - Bentonville, AR
Exceptional Agents, Outstanding Results

Interesting I wonder if there is a law suit in the works?

Mar 16, 2011 01:09 AM
Kristal Kraft
Novella Real Estate - Denver, CO
Selling Metro Denver Real Estate - 303-589-2022

I agree we do need to get the word out.  I can't imagine trash out people showing up without official authorization.  This process is totally out of control!


Mar 16, 2011 05:10 PM
Steven Beam
RE/MAX Alliance - Parker Colorado Real Estate. - Parker, CO
Parker Colorado Real Estate

Love the video. To be honest. I'm not surprised either.

Mar 18, 2011 03:27 PM
Lyn Sims
RE/MAX Suburban - Schaumburg, IL
Schaumburg Real Estate

This is absolutely crazy! I can believe it though because BofA is so MESSED UP. They even think it's funny but what if the tables were turned & it was the BofA employee who's house was being broken into?  That would be funny in my book.

Thanks for the update.

Mar 19, 2011 07:01 AM
Rich Cederberg
eXp Realty - Albuquerque, NM
eXp Realty Agent Albuquerque

Yikes, what a horror story! And they showed up armed? Another nice job Bank of America!

Mar 20, 2011 04:35 AM
Carole Self-Belfor
Residential and Commercial Restoration Services - Littleton, CO
Restoration Business Development/Commercial Division

Just...WOW!  Do you mind if I link this or email it?  I know agents right in the middle of BOA short sale deals as we speak!

Mar 29, 2011 07:16 AM
Janice Roosevelt
Keller Williams Brandywine Valley - West Chester, PA
OICP ABR, ePRO,Ecobroker

Awful info - but Leigh is so entertaining in her delivery she should have a TV show.

Apr 04, 2011 02:20 AM
Eva Erdmann
Lion International Inc. - Holiday, FL
interior decorator

Hi Kristal,

I had something like this happen to me in Florida in 2004 when I was refinancing the mortgage on my house.I ended up loosing the house,as a cosequence I left USA. Today I live in Poland.When I tried to tell this story to people no one would want to believe me. It was very frightening and simply difficult to believe.

Greetings from Poland



Apr 11, 2011 02:39 AM
Pamela Seley
West Coast Realty Division - Murrieta, CA
Residential Real Estate Agent serving SW RivCo CA

Kristal, I came across your post because Eva reblogged it. Trash out teams who break locks and enter property should be held criminally liable.

Apr 11, 2011 03:08 AM
Dan Rosenberger
Harvest Realty - Westfield, IN

Wow.  I will often have buyers of REO's put a card by the door stating that this home is occupied and do not enter without permission of the buyer, along with the buyer's cell phone number.  Now I guess that we will have to do the same with short sales.

When the mortgage is behind, they send an inspector out monthly to verify occupancy.  If it shows up as vacant and/or abandoned, that might set in motion the trash-out. The inspector reporting the property as vacant will normally put a sticker on the door that the property was found vacant.  Do not ignore a sticker like that.  Obviously the banks might not do a very good job of keeping track of who owns the home.  It sounds like the sellers moved out and before the buyers moved in, the inspector reported the home as vacant.

Apr 11, 2011 05:02 AM
Tom Braatz Waukesha County Real Estate 262-377-1459
Coldwell Banker - Oconomowoc, WI
Waukesha County Realtor Real Estate agent. SOLD!


How absolutely sad and absolutely scary. What a mistake on BOA

Apr 12, 2011 04:26 PM
Mike Mayer
Mike Mayer, Broker/Owner - i List For Less Realty, LLC - Lafayette, LA

These folks might consider consulting an attorney to see if there is any legal prescription available to them that can send a message to BoA. Perhaps it would offer some relief (financial or otherwise) for the inconvenience and stress they're undergoing.

Apr 13, 2011 07:33 PM
Monica Carosi
New York, NY


I hope this rarely happens. It's very scary and totally unpleasent to have the feeling that you have to fight against the wind.

Apr 17, 2011 02:23 PM
Mary Douglas
United Country Ponderosa Realty, Red Feather Lakes, Colorado - Red Feather Lakes, CO
REALTOR, Red Feather Lakes, Colorado

Hi Kristal,  I just loved Leigh's presentation of the facts -- I have never heard of such a thing.  I can't believe that the person at the bank thought a security guard might be a good idea!  For pete sakes...

Apr 18, 2011 12:04 PM

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