Right now I'm steaming just a bit, and wondering what we're going to do.
This story starts months ago, when my neighbor started talking about Rocky Mountain Oysters. You've seen me talk about him before - he's in his 80's, a cancer survivor, and has a small herd of cattle. During calving season (right now), my husband is up there almost every day, helping with something.
Sometimes I'm there too, when the situation calls for more hands.
Anyway, his birthday is tomorrow, so last week I got a notion to get him some Rocky Mountain Oysters for a surprise. They aren't something you find at the corner grocery!
I got on line and found them at a company in Nebraska, and the man on the phone assured me that if I ordered that day they would be shipped on Monday the 14th and arrive on Thursday the 17th. He even gave me cooking instructions.
Then my husband and I got together with my son and another neighbor and planned a little get-together for tomorrow night.
Today I started thinking about the fact that most places send a shipping notice and I hadn't heard from this company, so I called.
The man said "Oh, I was just about to call you." It seems that he'd been calling everyone who expected their orders tomorrow, and I was next on the list.
Then he went on to explain that one of their employees had left the lid off the dry ice and it had evaporated. So they couldn't ship on Monday as promised. But it's OK - because they'll ship NEXT Monday. I'll have the order next Thursday for sure.
I told him that wasn't going to do much good for tomorrow night's birthday party.
What is wrong with people??
Obviously, this idiot knew on Monday that he was not going to ship on Monday.
Why didn't he call all of us as soon as he realized he wasn't going to ship the orders? Why didn't he find another supplier and call and tell me their phone number? At the very least, he could have warned me so I could have figured out some other kind of surprise for tomorrow.
If he really wanted repeat business, he could even have decided to swallow his losses and put those orders on an overnight Fed Ex.
But he didn't do any of those things.
I'm debating about calling back to cancel the order. They really don't deserve my business - or business from any of the others on his calling list.
There's more than one way to make customers go away, and this one is pretty darned effective!