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Is Your Agent Overpricing Your Home?

By
Real Estate Broker/Owner with Realty Executives Elite Homes

These days I am finding that the "pricing talk" is one of my least favorite parts of the job. I feel for my clients when I have to tell them that their house is not worth what they thought it was or what it used to be. It's especially hard when I have to tell them that it's worth less than they paid. And I know how they feel because I am in the same position as they are. Luckily for me, I don't need to sell my house.

Usually, after I deliver the bad news about where I think we should price the home, I hear one (or more) of the five "buts":

1. "But the other agent  said it was worth x" (a higher number)

2. "But my neighbor sold his house for x" (a higher number)

3. "But my house is much nicer than the ones you're comparing it to"

4. "But if I price it that low now, then the buyer will still negotiate it down and I'll make even less money."

5. "But why can't we just start a little higher? We can always reduce it later."


All of these are natural reactions under the circumstances. But these "buts" can lead to pricing decisions that will ultimately cost you money. Here's how to avoid these five pricing pitfalls:

"But the other agent said it was worth x".

I don't want to say that there are agents who will inflate the price to get the listing, but it can happen. More likely the agent is throwing out a ballpark figure without having (yet) done an in depth competitive market analysis. Don't ever hire an agent based on the price he or she gives you. Your choice of agent should be based on experience, track record, knowledge of your specific market and the marketing plan for your property. Above all it should be based on trust and confidence that the agent has your best interests at heart.

"But my neighbor sold his house for x".

When? Three years ago? The fact is, unless his house is almost the same as yours and he sold it last week, it's an irrelevant comparison. The market has changed and the hard reality is that your house is almost certainly worth less now. You need to do (or make sure your agent does) the research to determine the value of your house today. You should only be looking at comparable homes that have sold in the last three months. AND you should be looking carefully at the homes that are on the market today, as this is your competition.

"But my house is much nicer than the ones you're comparing it to".

We all become emotionally attached to our home. It's our refuge and our haven.We've added our personal stamp. We've made lots of wonderful memories there. But when you go to sell your house, you have to emotionally disconnect. This is not your home anymore. It is a product for sale and you need to look at it objectively vs. its competition. Then price it accordingly.

"But if I price it that low now, the buyer will still negotiate it down and I'll make even less money" .

This is one of the most common "buts" and I have to admit I've been guilty of it myself.  The problem with pricing a house higher than it should be because you "can always negotiate" is that it will attract less buyer interest because it doesn't measure up to the other houses at that price point, and you won't end up having anyone to negotiate with. It seems counter-intuitive, but pricing it lower may actually net you more money in the end, because it will attract a lot of interest and potentially multiple offers and a bidding war.

"But why can't we just start a little higher? We can always reduce it later."

This is the slipperiest slope of all if you are in a depreciating market, because you end up chasing the market down and are always higher than you should be. You will end up months later with an unsold house at a list price that is much lower than the price you could have sold for if you had only priced it right from the beginning.

The other thing to keep in mind is that a new listing gets the most buyer interest and activity in the first 2-4 weeks after it goes on the market. If it is priced too high, you are only helping one of your well-priced competitors make a sale. And your home will be invisible to those people who are its most likely buyers, because it is out of their price range. When it doesn't sell after a few weeks it becomes "stale" and people begin to think there's something wrong with it. So you reduce it, but you're still behind the market, and so on.

Like it or not, in this market pricing will be the deciding factor in whether or not you sell your house.  If you really need to sell your house, then you need to price it so that it is the best house at the best price, and not a penny more. End of story.

Dennis Duvernay Broker/Owner
Hillview Realty - Northbridge, MA

Well done Matthew...I can say that I am seeing more and more sellers are understanding that the value of their home has probably dropped significantly and are listening to my recommendation and my comps support what I am saying...but yes price is always a tough one.

Mar 17, 2011 04:17 AM
Cory Barbee
San Diego, CA
Broker (760) 563-4022

I'm going to go out on a limb and say that there are many agents that will overprice a listing to get the job. Value range pricing in my opinon does the samething...over promise and under deliver....

Mar 17, 2011 04:32 AM
Bryan Robertson
Los Altos, CA

I hear these all the time and have often had the "let's start higher" issue.  I don't overprice homes by default but I will take a listing if the seller wants to start a little high, as long as they understand that we have to have a plan to drop the price quickly.

Mar 17, 2011 04:36 AM
Mark Montross
Catamount Realty Group - Burlington, VT
Listing and Buyer Specialist

Matt, great points - especially about not being overpriced in the first 2-4 weeks on the market when activity is highest.

Mar 17, 2011 05:09 AM
Gabrielle Nemes
RE/MAX Realty South - Tumwater, WA
206.300.8421, S King & Pierce County RE Advocate

I don't have too much trouble with this anymore, and I think it's more to do with just being prepared. Bring market stats with you, show trendings, show FACTS, and the sellers get it!

Mar 17, 2011 05:13 AM
Peter Pfann @ eXp Realty Pfanntastic Properties in Victoria, Since 1986.
eXp Realty, Victoria BC www.pfanntastic.com - Victoria, BC
Talk To or Text Peter 250-213-9490

Hi Matt,

Great information, it gets worse, if the property gets listed at the inflated price, and somebody actually makes an offer on it.

There is no appraiser that will actually give an okay on an inflated sale (even if the buyer and seller agree)...... so in that case we all wasted our time efforts and only to confirm that the price was way to high to begin with.....

 

Mar 17, 2011 05:54 AM
Barb Van Stensel
Chicago, IL

Hi Matt, it is so important, like you say, to put the home "in the market" versus chasing it by the skirt tale.  Come three months out, most buyers begin wondering what is wrong with the house physically.

 

Mar 17, 2011 06:19 AM
Carmela Jacobs
Carmela Realty - Westlake Village, CA
Ventura Co., Los Angeles Co., CA, & Global Realtor

This is certainly a recurring theme, unfortunately most sellers go with the higher value agent & find themselves chasing the market.   

It's best to be honest, then waste time (sometimes months) trying to sell a home that won't sell and finally expires.

 

Mar 17, 2011 06:31 AM
Lorraine or Loretta Kratz
Crescent Moon Realty, Inc. & Land N Sea Auctions. - San Marcos, CA
Certified Negotiation Consultants

This bug a boo in the profession of selling real estate has been around for ever. It all comes down to sellers motivation and if the seller isn't all that motivated the idea that they can get a better price is appealing. One question that I always ask the seller is what do you think your home is worth? Often I will get well that why we call you to find out what are home is worth. Or I get a number which gives me a good indication as to what the seller is thinking. 

Let's also throw in the "trust" factor who should the seller believe---one agent present the homeowner with a higher price and another tells the sellers he's lucky if he can get that price. It's not easy being a seller in "today" market.

Then there is the agent that allows the seller to set the price.

Mar 17, 2011 06:34 AM
Diana Hoyt
Lakes Region Buchanan Group, Ossipee, NH - Ossipee, NH

Love the post. Most all that you have said is in my brochure and I have been "harping" this for years. Still, sadly, so many sellers are not willing to emotionally detach themselves from the house in order to get the job done. I try to let them know that a buyer is not going to give a flying fig about the emotions the seller has attached to the house but it is really hard to break that barrier sometimes. When I was selling my childhood home, my sisters and I hired an independent appraiser just because even though I am aware that this happens as an agent, as a seller, I did not want to fall into the same hole as I was afraid that I would attach too many memories to the value of the house.  Thankfully, I came out almost exact to the appraiser and still we sold for less than listed but we were in the ballpark. We also had a home inspection done prior to listing and took care of issues BEFORE they came up. 

Mar 17, 2011 07:17 AM
Leslie Ebersole
Swanepoel T3 Group - Saint Charles, IL
I help brokers build businesses they love.

After a couple of years in a tough market, especially at our higher end, many sellers are calling in new agents for a price and strategy review. On the one hand, I would love some of these listings if they are well priced. On the other hand, I feel like I'm doing the hard work for the agent who went along with the seller's too high price. "Thank you for all your work, we're going to lower our price but stick with our current agent, we hope you'll bring the buyer". Grrrrr.

Mar 17, 2011 07:34 AM
Jennifer DeSena
Coldwell Banker Residential Brokerage - Cape Elizabeth, ME

Great post!  It is so difficult to get this message across to sellers.  I have only walked away from one listing, which was ultimately listed with another agent for the price the seller was looking for.  Surprise: 4 months later, there has been a $25,000 price reduction!  I make PowerPoint graphs to help show the average sales price over the years to share with sellers.  This is sometimes helpful to help them realize exactly what has happened in the market.  I also find it useful to pull sale information on other homes in the area, not necessarily comps, in which the sellers sold for less than they originally paid for the home.  This is especially effective if you don't think your seller's loss will be as great.  I also pull information re: homes that were slightly under-priced, but which ultimately sold for more than asking in only a few days.  This information really helps to illustrate that you can not under-price a home.  The market will bid the sale price up, just as it bids it down. 

Mar 17, 2011 07:54 AM
Satar Naghshineh
Satar - Amiri Property and Financial Services Corp. - Irvine, CA

I agree with comment #28. I take that high listing as well as long as the sellers know the following:

1. That they know that I stated what my opinion of what the property is worth.

2. That they won't blame me if their house doesn't sell ina timely manner.

3. They agree with a timely price reduction plan

 

Sometimes, the sellers are upside down, so it gives me the option of offering them something else, like a loan modification, principal reduction, debt counseling, short sale, lease purchase option, etc.

Mar 17, 2011 08:17 AM
Michael Simcock
Coldwell Banker (Elk Grove, CA) - Elk Grove, CA
Elk Grove, CA Realtor 916 425-1084

The other response I like is "I am not going to give my home away". Heard it so many times that I now include it in the pricing part of my presentation before they get a chance to use it themselves.

Two years ago pricing in our market way easy. Unless the price made you physically ill, it was too high.

 

Mar 17, 2011 10:15 AM
Torgie Madison
Quicksilver Real Estate Solutions, LLC - Portland, OR
Websites and Contact Management

That can be a painful conversation to have. Hopefully sellers realize that having an agent who with talk with them honestly about pricing is far more important and useful that one who just tells them what they want to hear!

Mar 17, 2011 10:23 AM
Michael J. Perry
KW Elite - Lancaster, PA
Lancaster, PA Relo Specialist

Did I just see the incredible hulk as I was scrolling down ??? Oh well , Overpriced Listings Sell OTHER people's houses !!!!!!

Mar 17, 2011 11:07 AM
Kelly Young
The Platinum Group Realtors - Colorado Springs, CO
Colorado Springs Real Estate ~ 719-226-0126

Matthew, great input on an input subject.  It truly can make the difference on a house being seen, offers written and/or waiting and when the price is finally reduced it is more than what it originally might have been.  I have been using very specific stories to address this with sellers and it is working well.  

Mar 17, 2011 01:10 PM
Bob Sooy
Realty World Northeast LLC - Sugarloaf, PA

Comps don't lie...

Good post!

Mar 17, 2011 03:11 PM
Sarasota & Manatee Counties FL
SaraMana Properties - QuickFreeMLS.com - Bradenton, FL
QuickFreeMLS.com - Listings In Paradise

I wish that all sellers took your good advice! Thank you for sharing!

Mar 17, 2011 05:57 PM
Matthew DeFede
Realty Executives Elite Homes - Nutley, NJ
Top Broker in Nutley New Jersey

One of my best posts and yes there waas a typo in it!!!! thanks for pointing that out for me :)

Mar 17, 2011 11:36 PM