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UNSuccess Story on Active Rain

By Paddy Deighan MBA JD PhD

Real Estate Technology with http://www.medicalandspaconsulting.com

March 19, 2011 07:15 PM

I have been trying to cancel my Rainmaker status for weeks. Despite this, and despite changing the credit card information on the profile, they have charged my card. The customer service is pathetic..when you click on "cancel" it directs you to call. Of course when you call, you do not get a human so I left a CLEAR message to cancel the rainmaker account. I then received an email and replied for them to cancel the rainmaker caccount. Of course they have not done it and have charged my card for a service that I do not want. This is pathetic

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Sarasota & Manatee Counties FL

SaraMana Properties - QuickFreeMLS.com - Bradenton, FL

QuickFreeMLS.com - Listings In Paradise

It is unfortunate that the world doesn't always respond to my wishes in my time-frame. It makes me mad too when it's not all about me Paddy . . .

Mar 19, 2011 07:35 PM

Michele Norris

Crystal Realty - Incline Village Nevada - Incline Village, NV

((( Buy or Sell, Call Michele ))) Lake Tahoe NV

Paddy,

Sorry you're having troubles with ActiveRain. Contact your CC/bank and let them know of this issue, and they will likely resolve it for you. Hope this helps. In their defense, ActiveRain has grown leaps and bounds lately, so they're probably overwhelmed.

Mar 19, 2011 07:39 PM

Brian L. Sirota, Esq.

Bristar Realty (Realtor/Attorney) - Orange, CA

For Solutions: (714) 501-7660

Paddy, may I ask the reason you're resigning your membership? Does it precede the poor admin experiences you're now experiencing?

I'm geniunely interested to know. Brian

Brian L. Sirota, Esq., Broker/Attorney, BriStar Realty, Orange County, California

Mar 19, 2011 07:40 PM

John Novak

Keller Williams Realty The Marketplace - Las Vegas, NV

Henderson, Las Vegas and Summerlin Real Estate

Hi Paddy - I would follow up with Bob Stewart directly on this. His email address is bob@activerain.com.

Mar 19, 2011 07:44 PM

Tom Arstingstall, General Contractor, Dry Rot, Water Damage Sacramento, El Dorado County - (916) 765-5366

Dry Rot and Water Damage www.tromlerconstruction.com Mobile - 916-765-5366 - Placerville, CA

General Contractor, Dry Rot and Water Damage

Paddy, I'm sure that this will all work out. I don't think that this is a malicious act. The credit card company can always reverse the charges.

Mar 19, 2011 08:00 PM

Virginia Hepp - Mesquite NV REALTOR

Desert Gold Realty - Mesquite NV Homes For Sale - Mesquite, NV

Mesquite NV Homes and Neighborhoods - Search MLS

Call Bob Stewart - he will take care of it.

Mar 19, 2011 08:05 PM

Dan Edward Phillips

Dan Edward Phillips, Humboldt and Del Norte Counties, CA - Eureka, CA

Humboldt and Del Norte Counties, CA

Good Morning Paddy, thank you for sharing the problem, your input is appericated.

Mar 19, 2011 08:05 PM

Paddy Deighan MBA JD PhD

http://www.medicalandspaconsulting.com - Vail, CO

Paddy Deighan J.D. Ph.D

To me, it is inexcusable that Activerain can ghave such pooor customer service. You shoudl be able to cancel with out being called, because the call of course, is designed to convince you to stay. I love th esite, but have had too many problems weith support. They are very slow to respond. What more should I ahve to do to cancel?? Clicked on cancel,; called and left a VM (disgraceful that I did not get a human); changed the cc info on file; sent an email. And they wonder why I am canceling....

Mar 19, 2011 08:16 PM

Michael Meyer

Better Homes and Gardens- Bighill East - Reynoldsburg, OH

I have also been trying to call for weeks with no results. I had cancelled late last year and the billing stopped then out of the blue they started charging me again. and now I can't seem to get a human being on the phone to stop it. What a rip off ! Don't ever sign up or use Activerain EVER !

Apr 12, 2011 01:43 AM