Saved another customer today with her carpeting

By
Home Builder with The Flooring Girl
https://activerain.com/droplet/7cB

Yesterday I got a call from a friend of mine who said his neighbor got ripped off by that large flooring place you see on TV w/ that cartoon character.  She is an older customer and as you know, some places take advantage of customers like this.

westchester carpet storeMy friend is in the home improvement business so he knew something was fishy and told her not to worry because I would take great care of her. 

I went there this morning, and found a great carpet for her basement and sunroom one that was better quality and importantly one that would be better with her two cats that had shredded the old looped berber carpet that was there.  I helped her find a great color for her room - one that went with the furniture, was neutral in color and would help hide the dirt.

She told me that she felt she was overcharged by this other company...and she was right...I found her a higher grade carpet and upgraded the carpet pad and still came in 12% lower.  She told me she appreciated that I spent the time w/ her to pick out the right carpet for her needs while the other guy was quick, didn't seem to care and just wanted to make the sale.  She also told me she felt very pressured.

This is not the first time I've been brought in to help a customer after this company has given them very high prices.  I'm not quite sure how they get away with their advertising claiming they are lowest priced because it's clear to me they are not.

 

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Topic:
Real Estate Sales and Marketing
Location:
New York Westchester County Mount Kisco Mt Kisco Home Improvement
Groups:
Westchester Real Estate Network (WREN)
Connecticut Professionals
The Ninety-ninth Percentile
Westchester County
Feather Nesters
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westchester carpet store shop at home

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Rainer
191,658
Virginia Cheezum
F. C. Tucker Company - Indianapolis, IN

Nice job, Debbie!  Do you have any contact in the Northern Virginia Fairfax area? 

Mar 24, 2011 03:09 PM #7
Rainmaker
2,741,772
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Chris - Yes, it is sad and I have heard similar stories (and once in a while a few good ones too).  I just try to provide honest contracting services.

Virginia - Oh, yes, I do someone who can help you.

Local Floor Coverings Studio for Springfield Mohammad Shokri Phone: (703) 455-5700

Local Floor Coverings Studio for Fairfax & Reston Justin Hibey Phone: (571) 319-7321

Local Floor Coverings Studio for Arlington and Alexandria, VA Justin Hibey Phone: 703-880-2730

Mar 24, 2011 03:28 PM #8
Rainmaker
239,273
Vickie Slade
Colorado Landmark, Realtors - Boulder, CO
Service You Can Trust ~ Someone You Can Depend On

Debbie, it is so sad that some people are always trying to take advantage of  elderly people.  What a great feeling it must have been to help this client.  Way to go.

Mar 24, 2011 04:38 PM #9
Rainmaker
1,883,016
Jay Markanich
Jay Markanich Real Estate Inspections, LLC - Bristow, VA
Home Inspector - servicing all Northern Virginia

Great job Debbie.  You mean that cartoon-character carpet company doesn't have the best stuff at the best price?  I wonder, are the in the empire state?

Mar 24, 2011 11:14 PM #10
Rainmaker
2,741,772
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Vickie - Yes, it is and yes, it did feel good to help her.

Jay - You got it.  They are everywhere, including here, but no their home base is in the mid west.

Mar 25, 2011 12:07 AM #11
Rainmaker
901,805
Debbie Walsh
Shahar Management - Middletown, NY
Hudson Valley NY Real Estate 845.283-3036

Great job Debbie.  It is so important to give people the best price possible in this market especially when everyone is so tight with funds.  You will be getting accolades and referrals from her for a long time to come!

Mar 25, 2011 12:58 AM #12
Rainmaker
1,816,979
Ginny Gorman
RI Real Estate Services ~ 401-529-7849~ RI Waterfront Real Estate - North Kingstown, RI
Homes for Sale in Southern RI and beyond

Debbie, I too had an older client who got taken, i believe, by one of those advertised great pricing carpet companies...they don't tell you about all the add-ons ...she too felt pressured & didn't want to wait for me to find an alternative...You are an excellent resource for your area!

Mar 25, 2011 02:28 AM #13
Rainmaker
1,883,016
Jay Markanich
Jay Markanich Real Estate Inspections, LLC - Bristow, VA
Home Inspector - servicing all Northern Virginia

There is a Floor Coverings Studio in Chantilly VA too...

Mar 25, 2011 06:05 AM #14
Rainmaker
2,750,450
Myrl Jeffcoat
GreatWest Realty - Sacramento, CA
Greater Sacramento Real Estate Agent

Debbie - You provided a great service for that lady.  I find it amazing that different carpet companies can be called in for an estimate, and they will be off by several square yards after measuring.  There can also be a big difference on cost for the same carpet, pat and installation. 

Mar 25, 2011 09:59 AM #15
Rainmaker
433,868
Kristine Ginsberg
Elite Staging and Redesign, LLC - Short Hills, NJ
NJ Home Stager

Debbie - I think I know exactly which carpet your talking about, but here's a clue: Did ET phone home - tell me am I right? I used them once and they didn't glue the carpet right and within a month my vacuum started sucking it up. They did however, come replace it, but the thing was a real pain in the butt! Nice that you not only help this woman with the right carpet, but she saved money in the process!

Mar 25, 2011 11:15 AM #16
Rainmaker
2,741,772
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Debbie - Yes, it is.  Oh, and I didn't even think of that.

Ginny - Yes, it's really not right to tell customers the price is only good for 1 day.  Many customers are suspicious of this, and they should be.

Jay - Yes, there is...but I think the owners might have switched.

Myrl - Yes, there are many different reasons the price can differ, including whether there is the same amount of material.  Carpeting is tricky as there are different ways to lay it/seam i and different width rolls.  I sometimes give my customers 2 options so they can choose if they rather do w/ more carpet/less seams or save money.

Kristine - I'm sure you know which company I'm talking about, but I'm not going to mention them here.  Not sure I remember them in ET since it's been a while on that one.  Sorry abt your experience.  Use mark Woodward next time.  He'll take care of you and he's also very reasonably priced.

 

Mar 25, 2011 12:31 PM #17
Rainer
301,421
Marie Graham
Owner, The Refreshed Home White Plains NY - White Plains, NY
Westchester County Interior Decorator, Home Stager

Debbie-people believe what they want to, and GEEWHIZ if it's on TV it must be true...

Mar 25, 2011 01:47 PM #18
Rainmaker
2,741,772
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Marie - Yes, you are so right on both counts.

Mar 25, 2011 01:51 PM #19
Rainer
241,526
Michele Miller ~ REALTOR®, LMC, HSE, CHS, SRES, CMRS
ERA Key Realty~Worcester County Realty Group - Worcester, MA
'Helping You Make the Best Move"

Debbie,

Great job! Just because they can advertise on TV, doesn't mean that they are reputable!

We recently got quotes from three window companies, one was local and the other two had advertised heavily on TV. We went with the local, they were the fairest price!

Mar 25, 2011 11:47 PM #20
Rainmaker
2,741,772
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Michele - yes, often the local ones are less expensive.  Those w/ large advertising budgets need to raise their price to support their TV ads.  Also, as you've blogged about before, it's better to help your local economy.

Mar 26, 2011 12:28 AM #21
Rainmaker
1,997,337
Andrew Mooers | 207.532.6573
MOOERS REALTY - Houlton, ME
Northern Maine Real Estate-Aroostook County Broker

The image has me taking my shoes and socks off, feeling the rich saxony deep pile carpet and saying ahhhhh, like the Calgon commercials pleading to take me a way.

Mar 26, 2011 01:52 AM #22
Rainmaker
822,153
Maureen Bray Portland OR Home Stager ~ Room Solutions Staging
Room Solutions Staging, Portland OR - Portland, OR
"Staging Consultations that Sell Portland Homes"

Debbie -- that customer was lucky that someone referred her to you!  You took the time to find the right product and to make sure it coordinated with her furnishings, and even more importantly you listened to her and responded with kindness.  The "other guy" obviously couldn't care less.  Your customer service and competitive pricing will win every time!

Mar 26, 2011 04:27 AM #23
Rainmaker
2,741,772
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Andrew - LOL, yes, I know exactly what you mean. 

Maureen - Thank you so much.  That is such a nice thing to say.

Mar 26, 2011 11:53 AM #24
Rainer
366,052
Scott Hayes
(512) 786-8300 - Austin, TX
Realty Austin, Broker Associate

Debbie

Sometimes the best thing a customer can use, is a vendor who will step up, and correct someone else's screw up. Keep up the great work

Mar 26, 2011 12:13 PM #25
Rainmaker
236,405
Hillary Sheperd
Servpro of Scarsdale / Mount Vernon - Scarsdale, NY
Co-Owner ~ Servpro of Scarsdale / Mount Vernon, NY

Yay, Debbie to the rescue again.  You always do take such great care of your customers (and mine).

Mar 26, 2011 01:16 PM #26
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Rainmaker
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Debbie Gartner

The Flooring Girl & Blog Stylist -Dynamo Marketers
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