Dropping off my car for repair on Friday at MacMulkin Cadillac of Nashua, NH was such an example of what great customer service looks like. I had just pulled up in front to drop off my car, as I stepped out I was greeted by one of their friendly staff who I handed over my keys to and was directed inside. By the time I reached the door it was opened for me and I was greeted and told someone would be right with me. I felt like Queen for the day and it reminded me how lacking great customer service is these days. Even when things didn't go the way I had hoped that day, the first impression went a long way.I wouldn't think twice about recommending them. The fact that their prices are also competitive is only a bonus.
So as agents what can we learn, how can we make our clients feel like Royalty when working with us. I'm determined to go back to the drawing board and revisit what an experience working with my team is like and how it can be improved. So much is written about how hard things are and how difficult people can be and shouldn't the focus be on the service?