Medway MA win of the day

By
Mortgage and Lending with Edward Moloney Loan Officer GMH Mortgage Services

Today was a great day. I had my client close on their new home in their home town. Like many transactions these days in the mortgage industry it had it's share of curve balls. In the end we closed this morning at 9am right on time. 

Late morning I was sitting in my office and the Realtor made a special trip to my office to shake my hand and thank me for making the effort to see the deal through to the end. This deal was one that I inherited from a local bank. The bank had pre-appoved the client then days after the client had and accepted offer they told him they could not do the loan. They then referred him to me. 43 days latter right on time we closed. It is a great feeling to know that you have helped a client hit their goal.

Tonight I had the pleasure of stopping by the clients house to drop off a small closing gift. I was able to meet his family and friends. He went out of his way to thank me for my work.

I am blessed not only to have a Raving fan but also a new friend.

I know the key to this deal and so many others is communication.

It is our job in the mortgage industry to keep people informed and educated. The biggest complaint of most people you ask about the home buying process is that they do not know what is going on during the buying process. This is such and easy issue to avoid through communication. I am not sure why people miss this simple action item but if they focused on it more mortgage professionals and Realtors would have raving fans for clients.

 

If you know anyone that is considering refinaning in MA or would like to be educated on the buying process please have them call me at 774-573-0329

Edward Moloney

Zenith Mortgage

208 Main Street 

774-573-0329

NMLS LO # 10321

Comments (2)

Sara Woolford & Steve Golson, ALHS
iTexas Realty Co. - San Antonio, TX

Hi Edward-

You have "action items and believe in "communication"?  No wonder you are so popular.  Keep up the good work for your clients and agents.  It's  ice to hear how much they appreciate it!

--Sara in San Antonio

Mar 28, 2011 03:26 PM
Edward moloney
Edward Moloney Loan Officer GMH Mortgage Services - Holliston, MA
Loan Officer Providing 5 STAR SERVICE

Thanks so much for your post

Mar 29, 2011 01:03 PM