Earlier today I wrote a post that talked about walking around things that could be a problem or a risk. Today may have been a weird holiday but after doing that post I started to think about it. After a brief encounter with a Doctor’s office and the way they handled a situation. I couldn’t help but think about how I handle my customers and clients.
Here is the situation; while sitting in the doctor’s office the receptionist calls out a patients name and the patient starts to walk to the window. On her way the receptionist let’s her know that there was a problem and the insurance company wasn’t going to allow a certain test. Now this may not sound like much but did I mention that there were others sitting in the waiting room and at least one made a comment. Can you imagine how the patient felt? Something private, and should’ve been talked about in lower tones if nothing else was now public knowledge.
Here it is early on a Monday morning and the patient probably had one of those fasting kind of tests and now she is being told there is a problem. Why wait until the last minute to give this information? Could it have been handled differently? Where was the communication with the insurance company or with the patient on Friday? Where was the sensitivity, the understanding? Do we handle out customers and clients the same way?
There are times that we need to sit back and ask our self a simple question, “Would I like To Be Treated That Way?” If the answer is NO then how can we change it?
How Do We Treat Our Customers and Our CLIENTS?
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