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Excellent Customer Service

By
Real Estate Agent with Coldwell Banker Faucette Real Estate

In the current market one of the areas that can set you apart from the competition is providing exceptional customer service.  Ask yourself one question....Are you doing everything you can, not simply to satisfy your clients real estate needs, but to provide top quality customer service? 

Devon Cerniga real estateSomething happened to me the other day....a client had decided to withdraw their home from the market due to personal issues....and, I'm sure.....the limited showing activity.  As I was talking to them....feeling like I had somehow failed them....my client said..."I have a friend who is looking to sell their home",  I wasn't expecting that.  You see there will always be the listing that doesn't sell, or the buyers that don't buy....  However behind every transaction there is a very important aspect.....THE CLIENT.  Have you ever been to a restaurant where the food took forever, but the servers attitude was great?  Would you go back? 

At the end of this rant....my intention is to share a bit of insight....while yes it is true that we are in the real estate business....at the end of the day this is still a service industry.  Sure real estate is our product...but a product without service is a commodity. Undifferentiated and generic..with decisions solely based on price.

During the day to day challenges of the real estate business...remember one thing..."They Chose You".... Prove them right.

Devon Cerniga
www.ISellNWA.com

Tina Thimlar
Century 21 - Saint Marys, GA
Southeast Georgia Real Estate
If you don't give them great customer service, there is someone out there who absolutely will so you'd better be good at your job or get another job!! I agree that service is what it's all about!
Oct 01, 2007 11:37 PM
Charlie Ragonesi
AllMountainRealty.com - Big Canoe, GA
Homes - Big Canoe, Jasper, North Georgia Pros
We are a service indusrty but with a professional bend. I think folks often forget that not only to work to help them aceive their goals we KNOW STUFF and they SHOULD LISTEN. End of rant
Oct 02, 2007 12:06 AM
Anonymous
Anonymous

Devon

Great piece.  I really enjoy your take on the importance of customer service.  Here in AZ I talk to so many agents who have obtained clients from other agents citing lack of "personal skills." In the end it is a people business.

by the way, Do you have an outside blog that I can add to my Blogroll ?

Thanks and look forward to reading your thoughts on the world of real estate.

Jun 10, 2008 06:14 PM
#3
Anonymous
Anonymous

I have really enjoyed reading some of your past blogs.   I am relatively new to AR and have noticed you have received a lot of points and have achieved a remarkable high ranking. Congratulations!   May I ask if you have had success in turning your high ranking into business?   I am curious if it has been a profitable venture personally as well as financially.   Thanks for sharing and best of luck in your business.

Jul 09, 2008 05:33 AM
#4
James Wexler
wexzilla.com - Scottsdale, AZ

I forgot to add my name to my above comment.

 

Jul 09, 2008 05:35 AM