I got a call last night from a friend and client. Turns out that the house we have listed for him is having gutter troubles. He didn't know who to call and said he was sure I had a "Little Black Book" for just those issues. He had a name in one minute and five minutes later, I had another call from the referral saying thanks.
Which am I more excited about - that yes, I definitely do have a Little Black Book...or that this client had confidence that I would have such a thing?
For seven years, I've carefully cultivated this list of professional services providers. I know with the utmost certainty that every name in that book will provide the same level of competence that I expect out of myself. I also know that because our clients are all qualified before we work with them, that the providers know they are receiving potential long term clients or referral sources themselves.
What's in it for MoonDancer Realty? Re-read paragraph one. My partner and I can be sure that if we are the go-to resource for all things pertaining to homes then if our clients even hear a whisper of real estate needs, news or wants - our names will be given with the same confidence we pass on our list of preferred service providers.
Care to share your good stories of referrals?
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