Changing The Bad To Good

Home Builder with Retired

Changing what goes wrong into something that turns out alright is what we, as agents, are expected to do. We resolve many conflicts which arise in the course of our everyday real estate activities and thank goodness for that. If we didn't the expertise to do that, and there wasn't the need, we would all be unemployed.

When something goes wrong and it's outside of our skill set to repair we may feel overly frustrated. Like I felt this morning realizing my somewhat schizophrenic modem/router decided to turn in the keys and claimed to be too old to work any longer.


Oh, that's bad.

No, not really. I knew it was going and had made up my mind just to head off to office depot, buy a new router and plug it in.

That's good.

No. It turns out that the tech at Office Depot suggested it wasn't the router part of the device, it was the modem side that was failing.But they don't sell what I needed.

Aw, that's too bad.

I agree. I had called Qwest DSL a few months ago and the guy there told me that my modem was owned by me and that they wouldn't replace it. That's bad.

But it kept working as long as I would reset it a time or two each day.

That's good.

So I called Qwest (which just got bought by CenturyLink) and started the automated phone run around.

That's too bad.

After a while I remembered to just say "Representative" and a few minutes latter I was connected to a person.

That's good.

Joe ran me through a series of checks and waits to confirm that I had a bad modem.

That's bad.

PK 5000No, because Joe told me I had a legacy modem and a relacement would be sent my way.

That's good.

It may have only take twenty more minutes for Joe to fill out the order and so forth, and while he was waiting he suggested that I might want to talk to someone in sales about an upgrade to a higher speed connection.

OOh. That sounds bad.

I thought so too, so I went and put on my extra heavy high denfense sweater and prepared my self for the opportunity to bundle with Qwest.

Ah. To be prepared is good.

Lisa told me that with my new PK 5000 modem and the system available in my zip code, she could take me from 1.5 mbs to 7 mps.

I know that the bad news is, that when things get better they cost something extra so I said that thing were fast enough around here right now.

Then Lisa added that by taking the upgrade my monthly cost would go down $5.00 per month.

Now that's good. I signed up and the new modem will arrive tomorrow and the higher speed will be in place Monday. If that doesn't beat all, I get one month free from Qwest.


My thanks goes out to Qwest for this one.

I'm wondering about the red X in the Internet icon in the system tray. Does anyone know what that is?


Posted by





Glenn Roberts



Comments (47)

Mel Ahrens, MBA, Kelly Right Real Estate
Kelly Right Real Estate - Hood River, OR
Customized Choices for your Real Estate Needs

What a story! I know we all have those complicated "tech" stories. Sometimes our reliance on all this technology is scary.


Apr 07, 2011 03:50 PM
Joan Whitebook
BHG The Masiello Group - Nashua, NH
Consumer Focused Real Estate Services

I am glad everything worked out.  Thanks for the information. It is much appreciated/

Apr 07, 2011 03:53 PM
Bob Zorechak - ABR, GRI, e-PRO
Keller Williams Realty Metropolitan - Morristown, NJ
Sells Homes in Morris/Somerset/Hunterdon Cos., NJ

I like the way you constructed your story. It made for a good read. Thanks.

Apr 07, 2011 04:02 PM
Glenn Roberts
Retired - Seattle, WA

Elizabeth - Qwest did me right today.

Brian - I had a lot of time to think while on the phone with Q.

Randy - Fun is a good thing.

Gretchen - I just watched a TED talks where a Gen-Y spokesman said, "We are not tech savvy, we are tech dependent.

Joan - I try to always be nice on the phone and yet be persistent.

Bob - Glad you enjoyed it.


Apr 07, 2011 04:09 PM
Sharon Alters
Coldwell Banker Vanguard Realty - 904-673-2308 - Fleming Island, FL
Realtor - Homes for Sale Fleming Island FL

Glenn, that was hard to read - but has a happy ending. We have been through similar challenges switching from AT&T Uverse back to Comcast and the ensuing new router, but now everyone is 'speaking' to each other and all the computers in the house are working fine!


Apr 07, 2011 04:44 PM
Glenn Roberts
Retired - Seattle, WA

Sharon - We're hoping to simplify our communications and networks but until we retire our separate phones and emails, etc, need to stay in place.

Apr 07, 2011 05:06 PM
Kevin Kueneke
Caliber Home Loans - Encinitas, CA
San Diego Mortgage Banker

Life was simpler when all we had to do was replace the string that ran between the two soup cans. 

Apr 07, 2011 05:22 PM
Evelyn Kennedy
Alain Pinel Realtors - Alameda, CA
Alameda, Real Estate, Alameda, CA


Life can be so frustrating.  But it sounds like you had a happy outcome.  I would have thrown up my hands and given up after office depot.  Good thing everything turned out well.  Thanks for the intriguing story.

Apr 07, 2011 05:31 PM
Glenn Roberts
Retired - Seattle, WA

Kevin -Funny.

Evelyn - We're smiling now.

Apr 07, 2011 05:32 PM
Cheryl Ritchie
RE/MAX Leading Edge - Huntingtown, MD
Southern Maryland 301-980-7566
Sometimes it feels like you can work on just one tech problem a whole day.
Apr 07, 2011 08:59 PM
Fernando Herboso - Broker for Maxus Realty Group
Maxus Realty Group - Broker 301-246-0001 - Gaithersburg, MD
301-246-0001 Serving Maryland, DC and Northern VA

That little red X is actually a secret way for the Government to  keep track of your Internet activity. .

That's bad



Apr 07, 2011 10:44 PM
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Glenn, glad to hear this worked out for you and a major increase in bandwidth speed. Saving $5.00 a month wasn't bad either.

Apr 08, 2011 01:57 AM
Glenn Roberts
Retired - Seattle, WA

Cheryl - and somedays the problem is silly spam. I see 20 points coming my way.

Fernando - I think you are on to something there.

Michael - It was a win win win win situation for me. We just need to keep up the fight while smiling.

Apr 08, 2011 02:26 AM
James Locklear
Online Marketing Advertising Consultant - Seattle, WA
Social Media Training , Virtual Services, Search Engine Optimization Lattitude - SEOL

Cherry blossom time!  Gotta love it - you're "blooming bright" too, Glenn, sincerely.  Always admire your blogs/contributions for the AR Community.

Apr 08, 2011 04:57 AM
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

I'd rather have a root canal than call AT&T. :)

Apr 08, 2011 05:22 AM
Diane McDermott
Realtor®, GRI, Landis e2 Real Estate, LLC - Charlotte, NC
Charlotte NC Real Estate Market

Defintely a good read Glenn, I go FAR out of my way to avoid having to call our internet provider, even if the end result is "ok" it's pure torment to go through a call or get any kind of help!

Apr 08, 2011 08:09 AM
Mary Stewart
HomeTrust Real Estate, LLC, Homes for Everyone - Wilsonville, OR
Wilsonville and Surrounding Portland Metro Areas

Really interesting post and I did follow you through all the way, it sounds like you finally had a good outcome.  I don't worry about any of it because..well my husband is the guy all of these companies have to deal with and I am sooooo glad.  We have comcast, wireless router, etc..our system is very fast with everything he has done, so I just bask in the light gratefulness that he takes care of it.

Apr 08, 2011 08:50 AM
Glenn Roberts
Retired - Seattle, WA

Tammy - OUch...I see you are still on the phone.

Diane - Just say or key in the articles of the constitution.

Mary - It's so nice to have a man around the house.

Apr 08, 2011 10:40 AM
Sarasota & Manatee Counties FL
SaraMana Properties - - Bradenton, FL - Listings In Paradise

I liked your blog post! Thank you for sharing it with us!

Apr 10, 2011 06:30 PM
Glenn Roberts
Retired - Seattle, WA

J.A. You're welcome.

Apr 11, 2011 02:35 AM