Anyone who has experience in negotiations will likely confer that to negotiate well one must know their adversary. Local real estate professionals have an upper hand in any negotiation when they have access to this information.
Having experience with how other agents may likely coach their client could be of great value in a particular negotiation.
Virtual agents and on-line companies in an effort to stream-line the process and be able to cut their overhead, have designed elaborate schemes to complete a paperless real estate transactions. And while this contribution to the industry is admirable since the industry creates mountains of somewhat useless paperwork, in negotiations it's best to be face-to-face.
Note: This is a piece in a multi-part article titled "Full Service vs. Limited Service or Virtual Agents-Is There Room For Everyone?"
Drew & Christine Morgan Morganhomes.com
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Disclaimer: This information is for entertainment purposes only and includes no legal, accounting or real estate advice nor is this response in tended to be specific to your situation-consult a specialist for your specific situation.