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Real Estate Agent with eXp Realty,LLC, the Prefix of Real Estate BRE # 01933339


Thank you to the "too busy" listing agent for not answering your phone, returning your messages and for not taking care of your client!!  Yeesh!

I had a gentleman contact me who wanted information and to see one of your listings.  He found your ad on craigslist and tried calling you, but could not reach you.  He found me via my website and called me.  I even tried calling you to get information but I only got a recording that lead me back to your closed office since it was the weekend.  The number on the listing said it was your home number, apparently not.  I was able to leave a message and over the weekend left two messages and here we are 3 days later and still no call back.

So I then called your client, the seller, to get answers to my questions. She was gracious and accomodating and apologetic for your delinquency.  She answered my questions and offered as much information as possible about her property.  She also admitted to me that she was "not impressed nor happy with your service " or rather lack of.  That you, as her agent, "had not contacted her in 3 months". 

I did show your listing to my client, the client that could have been yours and I must admit, I'm thankful he does not like your listing.  I would have been disappointed for you to get a commission when you really haven't earned it! 
You know, I'm seeing many listings come on the market with remarks that say, " Agent must be present and perform duties in order to get selling agent commission", well, I feel the same must be said for the listing agents.  If you are not available to answer your phone, the least you can do is return your messages anndddd......most important attend to your clients.  The client who hired YOU to sell their property.  You, too, are under contract to perform your listing agent duties.

Again, Thank you to you the agent/s who think that only a name will sell property.  Although the internet has changed the way we do business, Sellers and Buyers in today's world still expect a professional to do their job and can see right through the disguise.
If you would like more information on Bellingham Homes for Sale or are in need of a hard working and professional Realtor contact Roberta at 360-303-3898.


Virginia Hepp - Mesquite NV REALTOR
Desert Gold Realty - Mesquite NV Homes For Sale - Mesquite, NV
Mesquite NV Homes and Neighborhoods - Search MLS

I have had some very 'bad luck' with getting in contact with agents on weekends.  We are in a resort weekend type of town, so often buyers are here for a day or two.

I understand that many agents do not work on weekends, but I think they should take phone calls unless they inform their sellers that they 'do not work weekends.'  Many sellers are shocked when they find out that their agent is not available.

Apr 20, 2011 09:15 AM
Victor Zuniga
Berkshire Hathaway Home Services California Properties - San Diego, CA

Seems this is become more and more common nowadays. What a shame.

Apr 20, 2011 10:15 AM
Roberta Soares

Virginia, Thank you for reading.  I know of one agent in our city that does not work weekends well, actually I guess this makes it two now!  and she at least states this on her voicemail message.  In our business though, most of the clients are available on the weekends.  Also, I can understand we can't answer every ph call, but at least return messages.

Victor, I agree it is a shame and too bad for the sellers.


Apr 20, 2011 12:32 PM