I have had 2 instances lately where agents have logged into a lockbox and been unable to make them open. Immediately after both instances, I opened each lockbox on the first try.
Being a former engineer, I think I can be of help here. These lockboxes are mechanical devices. In both instances, I simply pushed up on the key holder, then entered the code on my eKey, and the box was released.
Sometimes, I suppose it's possible for atmospheric pressures to change enough to make these things have a vacuum inside that "holds" up the key box. It's easy to break that pressure with a little jiggling, fiddling or whatever technical term you prefer.
What isn't acceptable is berating the listing agent about needing new lockboxes... I'm sorry some folks are mechanically challenged. Learn to overcome your faults and learn to fiddle.
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