Excitement is in the air. An offer on your listing is on the way. The fax machine is full of paper, the email is running, the phone is working and your door is open for a drop off. And then, nothing.
What happened to the offer? You check the fax machine, you reboot your computer, you check your voicemail and then you call the agent back. The answer is "oh my client decided to wait" or "my client decided they didn't like XYZ". Fine I understand but why did you call and say the offer is on the way? Even more importantly since you called and said the offer was coming why didn't you call to say it wasn't coming? Don't be embarrassed I'll understand but leaving me in the dark isn't professional.
It's frustrating. Fortunately over the years I've learned not to tell my clients about an offer until I actually have it hand. I also don't call an agent to tell them one is on the way unless it really is. Is it just me or does this drive you crazy too?