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Don't Take Referrals For Granted.....Work Them Harder

Reblogger
Real Estate Agent with REALTY EXECUTIVES ARIZONA TERRITORY DRE# SA113961000

"We All Love Referrals" is the point Karen Fiddler makes in this blog. I reblogged it to get more exposure to this particular blog, because this is a really important subject.

I love referrals and i try REALLY HARD to take super care of the buyers (all my clients are buyers) so the buyers AND the referring party are BOTH happy with my service.

But I know what she refers to in her post. Makes ya' wonder sometimes.

Original content by Karen Fiddler, Broker/Owner BRE# 01494165

 

 

We all love referrals! From past clients, from friends and from other agents. It's a huge compliment. And one we should take very seriously! So I'm always surprised when I hear about them being taken for granted.

This week I received 2 referrals from agents here on Active Rain....thank you guys!

These are always my top priority! I call and/or email them immediately. Not necessarily because I believe they might disappear if I call later....but because I feel I owe it to the referring agent to treat these prospects as special.

I've been on the referring end and disappointed with the response some of my referrals have gotten. One "agent" actually waited 2 days before calling a referral I sent them. When I found out and asked why, they did apologize but said they "assumed that I had already talked to them and that they were committed to working with them already." Well.....maybe but what does that have to do with YOUR professionalism?

Nothing!

When I get a referral I treat them like gold. Because that's what they are! And far from being "sure things" they have already been handed off....so to speak. To someone they don't know and didn't call themselves. I need to prove myself to them even more....and live up to the trust the referring agent placed in me.

I will never understand the agent that doesn't jump on a referral lead! But if you're going to take them for granted, then please send them to me! I'll handle it right now!

 Karen Fiddler
Broker/Associate
The Fiddler Realty Team/eVantage Real Estate
Lic # 01494165

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Comments (6)

Mike Bolaski
Coldwell Banker - 1000 Palms, CA

I'm too new to have any referals myself, but when I eventually get one I can't imagine waiting 2 days to even initiate contact! As you said it's a huge compliment to have been recommended. Doesn't necessarily mean you got it in the bag. You're still a stranger, and the buyer is going to form an opinion of you rather quickly. Make that great impression, and show them why you were recommended!

Apr 27, 2011 08:51 PM
Karen Hawkins, MBA - Langley & Surrey, BC
Royal Pro Real Estate Network - Langley, BC

Jon - thank you for reblogging this great reminder to us all not to take ANYTHING for granted - and to show our appreciation of the warm handoff by using our utmost professionalism to the client and our colleague who graciously made the referral.

Apr 27, 2011 08:54 PM
MichelleCherie Carr Crowe .Just Call. 408-252-8900
Get Results Team...Just Call (408) 252-8900! . DRE #00901962 . Licensed to Sell since 1985 . Altas Realty - San Jose, CA
Family Helping Families Buy & Sell Homes 40+ Years

Yes, do I blog to get more buyers...or maybe call the one just referred to me...

Apr 27, 2011 09:18 PM
Myers Jackson
Auctioneer, Texas Flip N Move - Grapevine, TX
America's Auctioneer

Spoken so true Jon. Thanks for the post. Appreciate the spirit of cooperation anytime....

Apr 27, 2011 11:04 PM
Clint Mckie
Desert Sun Home, commercial Inspections - Carlsbad, NM
Desert Sun Home, Comm. Inspection 1-575-706-5586

Hi Jon... I get back to or do inspections for referrals faster than a "chicken on a June bug" LOL

It's free advertisment. After all it's what we all want.

Clint

Apr 27, 2011 11:56 PM
Karen Fiddler, Broker/Owner
Karen Parsons-Fiddler, Broker 949-510-2395 - Mission Viejo, CA
Orange County & Lake Arrowhead, CA (949)510-2395

Hi Jon...thanks for the reblog and I'm sure you take good care of your referrals also.

Apr 28, 2011 03:06 PM