How to Get a Call Back From a Listing Agent

Real Estate Agent with West Shores Realty DRE# 01789768

How to Get a Call Back From a Listing Agent:

Warning: This is my first RANT ever. Please bear with me.  I just had one of my One Day Home Sales this past Saturday and I was really frustrated by the messages that were left for me.  Here are some tips on leaving a message that will get a call back from me:

1. Speak CLEARLY.  Two of my thirty plus messages mumbled so much that I actually could NOT understand their name or phone number (No call back possible here, I really DID try to understand)

2. Speak SLOWLY.  I understand that time is money, however, if you speak soo fast that I cannot even understand your phone number, then I may not call back. Three of our fast speaking friends ALMOST did not get a call back.  (I think that after listening to your message the third time should be enough to get the entire number).

3. Leave your number TWICE.  I am mostly speaking to the fast talkers in #2.  However, a few messages were garbled and leaving your number twice saves me the time of having to look you up.

4.  Limit your messages to LESS THAN 1 MINUTE.  DO NOT leave me a four minute message on why your total LOW BALL cash client should get the home.  There were at least 4 other cash buyers MUCH higher than your don't waste my time.  Let your offer and documentation speak for itself.

5.  Don't call me at 6am.  I will answer my phone at most hours of the day for MY CLIENTS, but not for you.  Respect decent business hours.  You could wait until at least 8am, right?

6.  DO NOT argue the comps for MY LISTING.  I know my "stuff" and I have never had to lower my Seller's price because it did not appraise.  You don't like my other offers' prices...then move on.  There are many other homes.

7.  Do not ask me to do you a favor.  My loyalty and responsibility is to get my Seller the highest and best price.  NOT to do a favor for an agent that I do not even know...REALLY??

Thats it for now.  Thanks for "listening"...that felt great.

Mark Velasco-Southern California Realtor (LA County)

Search MLS: Downey,& Whittier, CA What is my home worth?

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Comments (6)

Doug Bullwinkel
Envoy Mortgage,NMLS ID 6666 - Sacramento, CA
Mortgage Loan Originator NMLS #281609

Actually this did NOT sound like a RANT.  Just a good list of helpful tips on communication.

May 01, 2011 07:12 PM
Jon Quist
Tucson's BUYERS ONLY Realtor since 1996

Number 7 is a favorite point I make to my buyers, on why they need their own agent.

You as the listing agent have a contract in place that says you work for the seller exclusively and that your job is to get the best price AND the best terms for your seller.

And you don't know the other party from Adam!


May 01, 2011 07:14 PM
Mark Velasco
West Shores Realty - Whittier, CA
Top Producing Broker Associate

Doug: Thanks for the kind words. They are much appreciated.

Jon: Very true.  We have no reason to rip off our own clients. I wouldn't even if they wanted to pay me.

May 01, 2011 07:25 PM
MichelleCherie Carr Crowe .Just Call. 408-252-8900
Get Results Team...Just Call (408) 252-8900! . DRE #00901962 . Licensed to Sell since 1985 . Altas Realty - San Jose, CA
Family Helping Families Buy & Sell Homes 40+ Years

Yes, this is true. However how about the non-calls from the listing agent when you do leave clear messages at reasonable times, just asking to at least confirm the offer was received?

May 01, 2011 07:36 PM
Gary S. Thompson
Masters Utah Real Estate - Cottonwood Heights, UT
Broker Associate, Realtor, CRS, SRS, SFR, e-Pro

This is so true - great list thanks

I also send them a text message when nothing else works and I have found that successful when they don't answer or call back

May 02, 2011 02:24 AM
Mark Velasco
West Shores Realty - Whittier, CA
Top Producing Broker Associate

Michelle: You got me.  I do not always do that.  Thanks for the reminder

Gary:  YES!  Text works best for me.  No numbers to punch in just talk in the reply into my phone and send.

May 06, 2011 06:29 PM