Did you call back all your MISSED calls today?

By
Real Estate Agent with At Home Real Estate Group

girl missed a callI think there is a new "norm" starting to develop with the next generation of phone users.  Have you had someone call you & not leave a message?  Did they question why you didn't call them back later?

I've started noticing that people in their early 20's call people & don't leave messages.  They also would rather text or email too, but that's a whole nother topic.

I know when we have these younger generation clients, it's really important that you establish phone etiquette expectations up front to avoid mis-communication.

Next time you get a missed call, consider dialing back.  Just in case it was an on purpose call.  Your future client will be happy that you called back.  Worst case scenario, wrong number & no big deal :)

(175,-4)

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Comments (14)

Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Christina,

We do, solely based on our curiosity.  This is an interesting thought today.  Have a great week ahead, A

May 02, 2011 02:59 AM
Margaret Goss
Baird & Warner Real Estate - Winnetka, IL
Chicago's North Shore & Winnetka Real Estate

Both my children, in their 20s, prefer to text.  If I call, they may or may not answer, but if I text, they always do.  I have also begun noticing this with younger clients and agents.  You are right in saying that it is something to be aware of and discussing beforehand is a good idea.

May 02, 2011 02:59 AM
Gayle Rich-Boxman Fishhawk Lake Real Estate
John L Scott Market Center - Birkenfeld, OR
"Your Local Expert!" 503-755-2905

I hadn't noticed that it was younger callers....but if I can't catch the phone in time, I (at least) look at the number and go from there, but it IS case-by-case. Every call is long distance for me and I almost feel as if it is not important enough to them and that's why they didn't leave a message.

I also have on VM, that sys if it's after 5pm (it's my home that they're calling, because this is where my business is) that I will call them back the next day. I STILL have people saying to call them right away and get calls at night quite often. Depending upon the type of call, I will often call them that night anyway.

May 02, 2011 03:01 AM
Peggy Hughes/pha logistix, inc.
pha logistix inc - San Francisco, CA
SF NYC LA

I've noticed this trend, too, Christina.  I think, in any business, it's a good thing to establish ways of communication.  I have many client's younger than 35 and they all prefer texting.

May 02, 2011 04:19 AM
Christina ONeal
At Home Real Estate Group - Ripon, CA
Realtor - Ripon California

Alexandra... me too!!! I try to always call my missed calls :)

Margaret... My 20 yr old also prefers to text too!!!!  Always a good idea to discuss, that is the most important thing for sure :)

Gayle... nothing wrong with case by case basis :)  wow, you are brave!!! people call your home?  I can't do that one :)

Peggy... such a strange new trend....glad I'm not the only one that sees it :)

May 02, 2011 01:16 PM
Judith Parker
ProStead Realty - Charlotte, NC
CRS, GRI, CMRS, Charlotte, NC

Hi Christina, I have also noticed this and in one of my classes they encouraged us to use the same medium to communicate as our client is using.  Have a great evening.

May 02, 2011 01:34 PM
Laura Sargent
Carolina One Real Estate - Mount Pleasant, SC

People want and they want NOW... Don't even have time to leave a message and wait for a call back.  Seems like they just move on. 

May 02, 2011 01:56 PM
Christina ONeal
At Home Real Estate Group - Ripon, CA
Realtor - Ripon California

Judith... I recently heard the same thing.  I wonder if we were in the same class :)  good stuff

Laura... I see that too :)

May 02, 2011 01:59 PM
J. Philip Faranda
J. Philip Faranda (J. Philip R.E. LLC) Westchester County NY - Briarcliff Manor, NY
Broker-Owner

Christina, 

I actually appreciate it when poeple I know don't leave a message. The missed call is all I need and it keeps my inbox from getting clogged with redundant messages. 

May 02, 2011 03:10 PM
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Christina, I remember calling back a '503' number only to realize that it was an unwated call.

May be, it's a good idea to call back the number after checking it on http://www.800notes.com/ to see if it is a telemarketer or someone else...

May 02, 2011 06:42 PM
Christina ONeal
At Home Real Estate Group - Ripon, CA
Realtor - Ripon California

Philip...  Good point!!! i like that too, that's why I use google voice because it transcribes the message for me & I only have to listen to it if i want to hear their lovely voice :)

Praful... Another good point!!! That's happened to me a few times also :)  nice website tip, hadn't heard of that one before :)

May 02, 2011 07:44 PM
Jon Cagle
Senior Loan Officer at US Bank Home Mortgage - Eugene, OR
Lane County Oregon - Direct FHA, VA, USDA Lender

I great phone message can be as good as a great phone call!

May 03, 2011 04:48 AM
Christina ONeal
At Home Real Estate Group - Ripon, CA
Realtor - Ripon California

Jon... So true!!!! i like phone messages, i'm ok with that one :)

May 03, 2011 06:42 AM
Robert Smith
Preview Properties, PC - http://www.RealEstateMich.com - Brighton, MI
SRES, Search for Homes Brighton-Howell-SE Michigan

Christina, I have a friend (older, like me!) and he rarely leaves a message. He doesn't want me to leave messages either. He's not confortable with the voice mil system on his mobile and it costs him minutes to dial in and listen to his messages. He has instructed me to to just hang up and he will call me back when he can - usually within a few minutes. Oh well, tha's what makes the world go 'round, I guess!

Jun 21, 2011 12:09 AM