Being good at what you do, take more than just showing up and opening a door
Ricky D Broker/Senior Property Manager RD House Real Estate & Property Management INC
Manage your time!
Make sure you have work---
YOU need to have people to show units to.
Every call or email is a sale if you believe it to be
Open house/ is a quick easy way to show units to a lot of people coming though wanting to move/ Ask Question!
Your job is to rent units fast- be aware of area and rentals
Talk to neighbors/ we are in the people business give them your card
Not getting calls/ market a different way/Maybe price is to high go look at other units for rent in area
Sell your unit
RD House Real Estate & Property Management prides it's on how fast we lease homes on
Average 22 Days on Market
always sale other units you have listed
Leasing agent must find out as much information from the prospective tenants as possible to ensure a good fit for the landlord's property. Both the leasing agent and the prospective tenant should be sure and informed about the leasing decision. Neither party should be made to feel rushed and the lease is not legally binding unless it is signed by both the tenant and the landlord.
The leasing agent usually has a meeting with the prospective tenants to communicate the terms of the property lease such as the amount of rent and any regulations. When, and if, an agreement is reached, the leasing agent sends a copy of the lease to the prospective tenants requesting a signature so that the landlord can then sign the lease agreement.
Real estate experience is helpful in becoming a leasing agent, but knowledge of each particular property up for lease is absolutely essential
PRIMARY FUNCTIONS
· Leasing Units and helping with Rent Collection
· Must be able to have good sales skills and people skills in order to lease
· Create good relations with tenants ( Always think about it as if it was you looking for a new home/ nice landlord)
• Retain good tenants through good service
What is good service?
RD House Real Estate & Property Management Style
- personalized attention
- vision and goals clear
- going the distance/ making an extra effort/ thorough/ following up later if you couldn't give an answer immediately
- good humored/ relating personally/ putting people at ease
- positive attitude/ friendliness/ smiling
- courteousness/ respectful/ humane
- accommodating special needs
- organized
- affordable
- cleanliness/ attractive space/ clean bathroom with supplies
- compensate user for slow or unsatisfactory service
- quick response to request or complain
- damage control: trying to make the best out of a situation that is mostly out of the hands of those providing the service
- dumb it down: describing technical/complicated processes in layman's terms
- lots of information and frequently/ providing updates on issues or situations
- good signage/directions/ instructions
- advance notice/ planning/ anticipating needs
- putting customer needs before what you are doing
- timely and convenient
- really listening/ tuning in
- being intuitive
- specialized knowledge
- familiarity with procedures/ being able to explain and enforce rules without alienating the customer
- staff supportive of each other
- offering refreshments
- accuracy about services offered
- patience
- involvement in services by customer/ customer able to evaluate service
- avoiding assumptions
- flexibility/ making exceptions
- share written information
- concerned for safety
- delivery
JOB REQUIREMENTS
· Work with multiple deadlines, maintaining efficiency and control over projects.
· Communicate with residents, staff, and other suppliers or vendors.
· Must be fluent in English.
• Subject to criminal background and drug screening procedures.
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