This week I was excited to be working with a previous client and even wrote a post "Working together - It's like old times"! We signed a listing agreement to go on market May 24th, I emailed my stager to contact them and scheduled the photographer.
I scheduled appointments for this Saturday to look at 2 resale homes and meet with a builder to possibly write up a contract on new construction (they found a community they loved). I asked them to contact the lender this week that the builder uses (if you use their lender they pay 1% towards closing costs and the owners title policy) to make sure the numbers are compatible with their goal.
My phone rang after their visit with the lender and went over all the numbers. They came to the conclusion their goal was not attainable . They would be making a lateral move financially. They were so sorry I had spent time working on the listing, etc. and asked what they owed me? I said "nothing" of course and when they were ready to make that move down the road to call me.
It was important for them to have a firm grasp on the total picture moving forward with the sale of their home. It was crucial to fully comprehend what the move would mean sooner rather than later.
This morning a beautiful bouquet arrived at my office with a note that said: "Thank you for your help and support! We sincerely appreciate your professionalism and your friendship." I love my clients!
My broker, Vanessa Bivens favorite advice to answering any question (in business and personal life) rings true: "It always pays to do the right thing."