Pay it Forward ~ It Always Pays To Do the Right Thing

By
Real Estate Agent with Coldwell Banker United Realtors® ~ 512.750.6899

flowersThis week I was excited to be working with a previous client and even wrote a post "Working together - It's like old times"! We signed a listing agreement to go on market May 24th, I emailed my stager to contact them and scheduled the photographer.

I scheduled appointments for this Saturday to look at 2 resale homes and meet with a builder to possibly write up a contract on new construction  (they found a community they loved).  I asked them to contact the lender this week that the builder uses (if you use their lender they pay 1% towards closing costs and the owners title policy) to make sure the numbers are compatible with their goal.

My phone rang after their visit with the lender and went over all the numbers. They came to the conclusion their goal was not attainable .  They would be making a lateral move financially.  They were so sorry I had spent time working on the listing, etc. and asked what they owed me?  I said "nothing" of course and when they were ready to make that move down the road to call me.

It was important for them to have a firm grasp on the total picture moving forward with the sale of their home.  It was crucial to fully comprehend what the move would mean sooner rather than later.

This morning a beautiful bouquet arrived at my office with a note that said: "Thank you for your help and support!  We sincerely appreciate your professionalism and your friendship."  I love my clients!

My broker, Vanessa Bivens favorite advice to answering any question  (in business and personal life) rings true: "It always pays to do the right thing."  

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EXPRESS WITH PHOTOGRAPHS AT ACTIVERAIN
"Pay It Forward" Accountability Group
Tags:
resales
buyers
professional
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pay it forward
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real estate
sellers
canyon creek
78726
nw austin tx

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Rainmaker
3,884,204
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Hi Gary,

I have worked with this couple on several transactions and with members of their family. Of course they have a right to change their mind. I always want my clients to feel comfortable with their goal. There will be a next time :)

May 14, 2011 02:59 AM #7
Rainmaker
3,884,204
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Good morning Melinda,

Absolutely! I've brought my flowers home and the fragrance is wonderful!

May 14, 2011 03:01 AM #8
Rainmaker
3,884,204
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Good morning Renee,

They are wonderful people and I always enjoy working with them.

May 14, 2011 03:02 AM #9
Rainmaker
3,884,204
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Good morning Kristine,

These are clients I so enjoy working with..over the years I am fortunate to have accumulated a wonderful group of clients I repeatedly get to work with!

May 14, 2011 03:04 AM #10
Rainmaker
841,108
Joshua Zargari
MJ Decorators Workshop LI staging and home decorating - Lynbrook, NY
MJ Decorators Workshop

Good morning Dorie.

May 14, 2011 03:06 AM #11
Rainmaker
2,329,146
Anita Clark
ColdwellBanker SSK Realtors ~ 478.960.8055 - Warner Robins, GA
Realtor - Homes for Sale in Warner Robins GA

An excellent example where putting your clients needs should always be our first priority.  No doubt your actions will bring them back when the time is right.

May 14, 2011 03:52 AM #12
Ambassador
1,156,011
Craig Rutman
Helping people in transition - Cary, NC
Raleigh, Cary, Apex area Realtor

How nice of these folks to respect your time and professionalism in the manner they did. It must have put a big smile on your face to see that on your desk when you arrived at your office.

May 14, 2011 05:57 AM #13
Rainmaker
447,760
JoAnn Moore
The Mortgage Market of Delaware - Georgetown, DE
Home Loans in Delaware

Dorie, These clients were certainly wowed by your stellar service. As a lender, might I point out that using the builder's lender may not be the best route for your clients. They may be paying 1% closing costs and the owners title insurance but is the lender actually recouping those costs in the interest rate? With any lender, on conventional loans, the sales contract can be structured to have the builder pay up tp 3% sellers help toward closing costs.

May 14, 2011 06:53 AM #14
Rainmaker
630,817
Mary Douglas
United Country Ponderosa Realty, Red Feather Lakes, Colorado - Red Feather Lakes, CO
REALTOR, Red Feather Lakes, Colorado

Hi Dorie, How nice of them to send flowers and appreciate your time and expertise.  Sweet gestures like this would certainly make your day.

May 14, 2011 10:16 AM #15
Rainer
372,583
Tish Lloyd
BlueCoast Realty Corporation - Wilmington, NC
Broker - Wilmington NC and Surrounding Beaches

Dorie ~  Very heart-warming.  It always pays to do the right thing and it comes back ten-fold.  Nice job.

May 14, 2011 11:28 AM #16
Ambassador
524,634
Cindy Marchant
Keller Williams Indy NE 317-290-7775 www.marchantteam.com - Carmel, IN
"Cindy in Indy" , Realtor, Fishers Real Estate

I'm reading this right after Jane Peters...Don't Date us if you Don't intend to take us down the aisle...and this is refreshing.  So often we are used and abused...nice to see some appreciation shown your way!

May 14, 2011 12:44 PM #17
Rainmaker
3,884,204
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Good evening Craig,

You bet it did!!

May 14, 2011 03:23 PM #18
Rainmaker
3,884,204
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Good evening Joshua!

May 14, 2011 03:24 PM #19
Rainmaker
3,884,204
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Hi Anita,

 I'm sure I'll be ready when they are ready!

May 14, 2011 03:25 PM #20
Rainmaker
3,884,204
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Hi JoaAnn,

I always have the buyer check with another lender to make sure thy are getting the best deal..many times the builders lenders will match if they need to pay 3% of the buyers closing cost and get a matched rate..they want  piece of all the action!

May 14, 2011 03:29 PM #21
Rainmaker
3,884,204
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Hi Mary,

It did make my day!

May 14, 2011 03:30 PM #22
Rainmaker
3,884,204
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Good evening Tish,

Yes it does!!

May 14, 2011 03:31 PM #23
Rainmaker
3,884,204
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Hi Cindy,

Yes!! Yes!! We aren't always used and abused :) 

May 14, 2011 03:33 PM #24
Rainmaker
3,272,101
Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400
The Top Team @ Charles Rutenberg Realty 255 Executive Dr, Plainview NY 11803 - Plainview, NY
Long Island Home and Condo Specialists

How nice Dorie ~ what an unexpected surprise that must have been for you and they certainly will remember you when they are ready ~ you're so right "It always pays to do the right thing"

May 16, 2011 12:33 AM #25
Rainmaker
230,379
Dee Mayers
Covina, CA
San Gabriel Valley, CA

I had a client who wanted to pay me to go with him to an auction.  I told him I would not accept payment, it was not necessary to pay me because my commission comes from the sale.  Our doing what is right is strong motivation to be honest.  Our Creator's eyes are watching even if no one else is watching.

May 18, 2011 09:00 AM #26
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Rainmaker
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Dorie Dillard CRS GRI ABR

Serving Buyers & Sellers in NW Austin Real Estate
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