I'm sure you've heard this before...

Reblogger Jon Quist

Alan May does another interesting post, basically about how to interact with clients, anyone really. Extra important in our business, especially right now. I do OK, but I bet Alan does better. 

One thing, my bad. At first cursory glance, I thought Alan's button icons were the ends of shotgun shells Not so much, but then I wear glasses.

Original content by Alan May

As we were finishing-up signing the listing agreement, this morning, on yet another referral I'd received from an Active Rain member (thank you Judy Greenberg, I'll be sure to take good care of him), the seller stopped for a moment, looked up from the paperwork, and he said to me:

"I'm sure you've heard this before... Your prompt and concise e-mails, texts and returned phone calls are a real pleasure."

I think I'm pretty good at returning phone calls quickly, and I wear my smart-phone on my belt, and return e-mails and texts promptly... and I've had clients compliment me before on just how responsive I am... but I'd never heard it put quite that nicely before.

It's really nice to get that kind of feedback from a client.  From someone who'd been considering whether or not to list with me.  He didn't say so, but clearly, my responsiveness, my clarity and tone of voice in my communications with him must have been one of the facets that he'd used in making that decision.

It's nice to know when you're doing something right.  People are so quick to tell you when they're upset, when you're doing something wrong, but they often don't speak up when you're doing something right.

I may have heard it before... but I'm more than willing to listen again.    .... and again.      .... and again.

Now, let's sell your house.

(249  -35)
G'head... say it again.

ALAN MAY, Realtor®
Specializing in Evanston Real Estate and North Shore Real Estate

Coldwell Banker Residential Real Estate, 2929 Central Street, Evanston, IL 60201
847.425.3779      Cell: 847.924.3313      Email: Almay@aol.com

Evanston Real Estate & North Shore Real Estate


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Adrian Willanger
206 909-7536 AdrianWillanger-broker.com - Seattle, WA
Profit from my two decades of experience

Jon-thanks for posting this, when I was growing up my father drilledinto me, "you've got too communicate," lesson well learned,  now I just need to do it faster. Thanks.

May 15, 2011 06:08 AM #1
Steve Stenros
Poway,La Jolla,Del Mar,Mira Mesa,Carlsbad,Escondido,Temecula - San Diego, CA
CREIA MCI, ICC, ACI Home Inspector,San Diego

Good post, Jon!  There's nothing more aggravating than not being able to get a response from someone!

May 15, 2011 07:41 AM #2
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