May 17: Login Issues This Morning

Services for Real Estate Pros with Trulia

Hi Everyone,

ActiveRain had troubles this morning Tuesday May 17.  Some customers were able to login and others were not.

Looks like one of our eight servers at RackSpace was not functioning properly.  When we caught the issue, we pulled the server out of rotation and then ActiveRain was functioning again properly.  We have rebooted the server and we should be at full capacity now.   Since 1 of 8 servers was down, that accounted for the mixed experience that our customers and members experienced.

Again, this issue comes down to improving the infrastructure underlying ActiveRain and improving our relationship with RackSpace.  We are working feverishly on both.

We apologize for the inconvenience, but appreciate your support and patience.


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Nikesh Parekh

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Palm Springs Realtor Stewart Penn
Bennion Deville Homes - Palm Springs, CA
Bennion Deville Homes - Broker Associate

I've had a few "Errors" trying to load pics.

May 17, 2011 04:13 AM #1
Robert Butler
Aspect Inspection - Montreal West Island, QC
Montreal Home Inspector | Aspect Inspection

Thanks for letting us know. It's good to know you are aware of it and responding to the situation.

May 17, 2011 04:16 AM #2
Gary Woltal
Keller Williams Realty - Flower Mound, TX
Assoc. Broker Realtor SFR Dallas Ft. Worth

Niki, it is great you all jumped on this and corrected it as soon as possible. I did experience the error Server Temporarily Unavailable. Keep the communication going and in your roundtable technology discussions find out what it takes to improve reliability.

May 17, 2011 04:16 AM #3
Amy Hahn
Pine Knoll Shores Realty - Morehead City, NC
Realtor/Broker - Crystal Coast, NC

Thanks so much for working so hard to get us back in (I was one of the unlucky ones).  It totally helps to know what is going on, and to also know just how much you guys are doing to "Fix" the issues.  Have a great day!

May 17, 2011 04:20 AM #4
Peter Pfann @ eXp Realty Pfanntastic Properties in Victoria, Since 1986.
eXp Realty, Victoria BC - Victoria, BC
Talk To or Text Peter 250-213-9490

Thanks for the update, it is good to see that communication to us in various forms is getting better, and hopefully downtime will deminish eventually.

May 17, 2011 04:27 AM #5
Lynn B. Friedman
Atlanta Homes ODAT Realty Call/Text 404-939-2727 Buckhead - Midtown - Westside -- and more ... - Atlanta, GA
Concierge Service for Our Atlanta Sellers & Buyers

Dear Niki -

Echo #2, 3, 4 & 5!

Great to have quick and accurate info up right away.

Have a happy day -

May 17, 2011 04:32 AM #6
Robert Hammerstein
Keller Williams Valley Realty - Hillsdale, NJ
Bergen County NJ Real Estate

FYI it was not out for too long and besides it gave me some more time to come up with another blog post in the meantime... Not a problem and thanks for the update

May 17, 2011 05:56 AM #7
Jenny Kotulak
RE/MAX Real Estate Centre Inc., Brokerage - Oakville, ON
Broker - Oakville Ontario Real Estate

Thanks, I got in no problem this morning.  Glad you found the problem early.

May 17, 2011 06:01 AM #8
Christine Smith
Buyers Brokers Only LLC - - Canton, MA
Exclusive Buyer Agent & Attorney, Canton, MA

I appreciate you letting us know what is/was going on - it's better than being in the dark left to wonder.

May 17, 2011 07:05 AM #9
Elizabeth Cooper-Golden
Huntsville Alabama Real Estate, (@ Homes Realty Group) - Huntsville, AL
Huntsville AL MLS

Niki, Keep hanging in there my friend.  I can only imagine how unnerving this must be for you.  Growing pains!   We are all right here cheering you on!

May 17, 2011 01:08 PM #11
Nikesh Parekh
Trulia - Bellevue, WA
Technology Entrepreneur, Executive, & Investor

It takes a lot more than a pesky server to scare me away!

May 17, 2011 01:12 PM #12
Donna Foerster
HomeSmart Realty Group - Parker, CO
Metro Denver Real Estate Agent

Hi Niki~ Guess I just had bad timing this morning.  Glad to hear the problem was identified and corrected.  Thanks for the great communication.  It's very much appreciated.

May 17, 2011 02:04 PM #13
Christina ONeal
At Home Real Estate Group - Ripon, CA
Realtor - Ripon California

Hi Niki,  I guess I was one of the lucky ones.  Thank you for being responsive last week to my post on Active Rain's facebook wall.  I appreciate just knowing that someone was listening.

May 18, 2011 03:50 AM #14
Rene Fabre
First American Title - Seattle, WA
Marketing in the Digital Age

Appreciate being kept in the loop. I had a few issues then came back in 5 and everything was okay.

May 20, 2011 12:30 PM #15
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Nikesh Parekh

Technology Entrepreneur, Executive, & Investor
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